why so slow on the website of china,taiwan and western country?
i need to dl some files of china....do we get what we pay?

as long as you fight, they will give back your rights

So, don't mind to share...? How to get refund...

It is good for everyone those overpaying their cheap service...

And mind to share your speedtest on other country like EU or to Hong Kong...

in these few year, prolly no...
VPN is ur solution (of coz at an extra cost, not advertising but jz it's the truth, most of my fren resorting to this)

i use vpn for torrent haha

other than that, i dont need it .. .ermm maybe some site that blocked our isp

it is actually requires some tricks.
first whenever get problem, please call 100 and don't forget to get your report number. please record that number.

second, call again to follow up if no one calls you tomorrow after your report been filed. start from this point you can start to ask for rebate.

third, write an email to help@tm.com.my or .net.my. Need to check my mail, i forgot. please state your report number.

wait 48 hours, if no one calls you then please dial MCMC hotline number.

forward all your mail to tmnet including what they reply to you to aduanskmm@cmc.gov.my

i'm sure within 24 hours, tmnet customer service will call you to ask about the problems.

they will ask whether they can close the trouble ticket or not. don't close until you get email stated that they already approve your rebate request.

if MCMC start to make noise to them, I am 99.9% (best effort) confident that you are on your way to pay 1/2 price for your streamyx.


please repeat to CELCOM, MAXIS, DIGI, P1, AMAX, Redtone and calling cards provider if you want your hard earn bloody money back.


Below is the latest email for another RM46 rebate:

Dear Mr. xBrain,

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 19th June 2009 pertaining to the matter above.

With regards to your enquiry, kindly be informed that we already suggested a rebate amount RM 46.55 for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account. ( This one bull****, they are already approved it)

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Rashidah binti Abdul Rahman
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

Below is for my SOHO account, for my company:

Dear Sir/Madam,

APPROVAL OF ACCOUNT ADJUSTMENT

Account No : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

We would like to inform that your rebate request for the above account has been approved. The amount of RM 14.80 will be reflected in your next bill.

We apologise for the delay in rectifying this matter and any inconvenience is regretted.

Please click here to submit your enquiry or feedback.

Thank you for being our valued customer.



This post has been edited by xbrain: Jun 26 2009, 01:13 AM

Since your speed is good, how come you get refund.

I want see your oversea speedtest... where...?

i don't said that my speed is good. i don't know why that day I managed to capture that speed.
my download from direct http:// can get about 1.6Mbps using download manager.

after my first post in here, the speed reduce to 1.5Mbps, it ridiculous.

but my Time Broadband was very good when I stayed in Damansara Perdana.
Overseas speedtest tonight about : http://www.speedtest.net/result/503752542.png

Thats mean your internet speed are about same like others...

You said good? Because you're showing your intranet speedtest.

OMG !! that is not intranet speed..God sake brother !!
it's internet speedtest..

please see my speedtest over time dot com metro-e connectivity..


if i can get that kind of speed for streamyx, i will keep you posted, if that can make you happy.

Such a crappy service and it's so hard to get refund.

Haha...seems that Streamyx upgrading still on-going???

warrafutch after the so called upgrade, everyday 7pm-8pm sure dc dc dc dc dc, modem shows connected but no intehnet can't browse website at all, even tho i tested on 4 modem all new 1, need to wait aftah 9pm then can get intehnet connection but then very slow

I don't know what kind of upgrade those useless pricks have done, but access to china sites has been downright HORRENDOUS for the past one week. It used to be SLOW MOVING, but now it becomes NOT MOVING... without VPN, i can't access jacksh*t! !@#%%@#@

you really listen to their advise and go buy new modem?

none loading at china site...

moving slow on cn.yahoo.com as well

other fine....

on 60.48 location Kuala Lumpur

It's like they don't pay for the china pipeline and got cut off =/

finally solve my high ping/latency and slow connection problem ^^
The tm technician call me to cask me change the DSL modulation to G.DMT will get stable connection and lower latency compare with multimode/ADSL2/ADSL2+/ADSL2+M
if anyone having high ping and slow connection problem can try to change it for getting stable and lower latency ^^




This post has been edited by lesleyloke: Jun 26 2009, 02:11 PM

My Internet Report Location :sepang

http://n10.netalyzr.icsi.berkeley.edu/summ...-e161-4977-947c

http://n7.netalyzr.icsi.berkeley.edu/summa...-1212-4c8e-9aaa