I did not talk to them nor negotiate with them. They will just turn the tables against you.
REMEMBER: DO NOT NEGOTIATE. BE FIRM. BE RESOURCEFUL. U are ASKING for what you should be getting as u paid for it. If you have to call/receive the call, ask them to spell their name and department out, and note it down.

I emailed them, email is better, it serves as a "black and white" copy of your complaint. Remember to note down who contacted you and from what department, what day and time.

1st i complained to TM using email, i showed them many links to blogs and to this forum about their slowdown. They replied, gave me their usual excuse as usual, peak time traffic, international provided problem, best effort policy, other users torrent-ing, websites having DDOS attacks, heavy firewalls.

I told them, u mean to say all of a sudden since March all the websites are have DDOS until now? Since March suddenly the whole of TM's network started torrents? Since March all the websites turned on firewalls? Are you qualified to work in TM? Even a normal rakyat like me knows that those are excuses you would say if u work in a kampung.

ETC ETC, all those nonsense, that happened over 4 emails if i have not mistaken , when they try to blame you, show all the prove that it is THEM. NOT US.

This is where things get serious:

Then TM asked me to download pingplotter and ping several websites and get back to them with the results. I got back to then, the results were full of packet loss. As usual they said the results were normal and they cant do much.

During/after that time, i sent an Email to MCMC which was very very detailed, it includes with all the steps i've done, all my dealings with TM, who had instructed me to do it (Name and Department and Date) and all my previous emails and attachments i sent to them were saved into a Microsoft Word document and attached in the email to MCMC, that includes the attachements unreasonable ping and speedtest results. I also inclulded links to this forum and many other blogs to show MCMC its a nationwide CRISIS

As i sent that mail to MCMC, i also CC it to the email of all of TM's departments that i know.

REMEMBER THAT EMAIL TO MCMC MUST BE VERY VERY STRONG AND PUTS THEM ™ CLEARLY IN THE WRONG.

I waited a day but there was no reply. (Normally they take 2-3days) SO i decided to forward the email to MCMC to PMO, Datuk Rais Yatim and many other ministers and again CC it to all TM departments. A few days later i received call from technical dept that they will be getting a solution to the problem and a few days after that, they called me asking me to restart my connection. As they assigned me the "premium ip of 218.11"

When it get that IP it was not fast at all, it was the same, but it slowly improves over 2 days and on the 3rd day its full speed ahead. I came to forum and check, 4MB users were complaining that 218.111 is slow, but MINE WAS FULL SPEED. This just proves that they can control your IP and ROUTING on a USER-USER basis.

The thing is, u must show TM that you will not give up...Put everyone's name and department in TM that has dealt with you in the email to MCMC, PMO and the Ministers and CC to TM. This will scare all those in TM because if those Government officails were to talk to TM, they will look for those stated in your Email, and they will get in trouble. So they will definately pressure themselves™ to fix you problem, otherwise they will deal with a much bigger problem.
Have to be smart lah, manipulate the situation to you advantage and u will get it.