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> Dispute over ++SK++ and ++bluesky++, I'm being harassed/threatened to refund!

++SK++
post Mar 14 2009, 08:37 AM

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QUOTE(Statorio @ Mar 14 2009, 03:16 AM)
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I think the picture above and below are different people ler..

how could ur breasts look a lot bigger in the Satin attire ??

and u should show post the same posting style  like the model and shoot the picture from same angle.. for comparison

because ur posting position very MAN ..
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Hi statorio.... Y my breast look bigger in the satin?? bcoz the the bust size of this dress is too big & making it look bigger.... the problem now is the size gave by the seller before i bought tis dress is totally different..... bigger 6".... this is the reason it become look like that...



This post has been edited by ++SK++: Mar 14 2009, 10:41 AM
y_owez
post Mar 14 2009, 10:22 AM

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QUOTE(a13solut3 @ Mar 12 2009, 11:32 PM)
Seriously, this shirt made her look  doh.gif , I dunno what to say here already. I don't dare to say who's right, who's wrong :\

Sounds like there's big difference in term of quality and design or maybe size? IMHO though.
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lol!. agreed.

imho : design is off abit.

size : she did mention something wrong with sizing.

how bout the buyer get another friend who has slimmer body and try it on. best if similiar to the celebrity ( no offence:not trying to say ur appreance is something wrong )

and post the pic and see how it looks.
++SK++
post Mar 14 2009, 10:41 AM

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MAKING EXCUSE AGAIN....
If she, Geneva said she r not running her responsible, why she still using the supplier measurement & picture although she have the elegant satin dress in her hand??? If the dress is not a ready stock I still can accept her reason but it wasn’t…IT IS A READY STOCK… how does she explain on this???? From this, it just looks like she tries to throw all her responsible to her supplier. I deal with her not the supplier, why always getting info from supplier & not by her owns self!!! Is this a good excuse??? This is the best way for a responsible seller to solve buyer problem??? Very confuse…

Size & Cutting problem….
She only made up her own opinion in this matter & didn’t get into the actual problem …. Just stated that my actual pic of wearing the Elegant Satin Dress, the bust looks ok & the waist tight is because of my size…. The problem here is the actual measurement didn’t’ match with what she gave…. The different between the actual measurements with her measurement is too big… so how could I wear it?? I already make sure that I can wear the dress before I bought the dress by requesting measurement from her.. Now, she trying to accuse that it is my body size problem?? Is that mean I need to change my body size to fit the dress?? Funny… Can this explanation be accepted??? & is this the way for her to solve problem as a responsible seller??

Picture of the dress…
I did ask her it’s the satin elegant dress look exactly the same with the pic she attached, if not exactly same please let me have a look for the actual pic.. The answer from her stated that the dress is exactly the same as what she posted & thus, she didn’t post the actual pic… Since I believe with her so I didn’t request again for the real picture , & order the dress with her later. Is the picture she posted is exactly same as the actual dress??? Now, the dress has differences, so how can she explain on this… Is it just stated that the picture is supply by the supplier & making like it’s not her fault??? She got the dress, so why don’t she just posted the actual dress... Is it meaning that she trying to hide something from me or cheating me??

Although she being polite to me but all her explanation she gave is excuses & trying to pretend she’s innocence… Only throw the problem to supplier & adding her opinion & judgment… How do u feel when u get into this situation?? Is she thinking that I’m fool & try to cheat & run away from problem???
Now, Saying I’m become harsher & harsher & try to threatened her again??? These become her only weapon & excuse to solve her problem, trying to get others support, cover problem & ruin my name as well… Doesn’t she??
I not yet dispute against her dishonest, she already disputed me on threatened her… It is really unfair to me….
Attached here with all the actual PM that I deal with Geneva…. Please read…

Feb 26 2009, 10:14 AM
SK=hi, i interested with your Elegant Satin Dress (Top Quality), is't the stock still available?? how much do you charge for courier service to XXX(outstation)? Thanks.

Feb 26 2009, 10:45 AM
Geneva =hi there, yes it's available. The postage is $8 to xxx. I'll reserve the item for you if confirm. [ Add to Buddies ]

Feb 26 2009, 11:19 PM
SK= hi, just want to confirm the size for this Elegant Satin Dress. you stated the size is free, may i know it's suitable for what size of ppl to wear it?? S, M or L?
[ Add to Buddies ]

Feb 27 2009, 09:29 AM
Geneva = Hi, here is the measurement
bust: 36cm, waist: 38cm & length: 95cm (item lay flat) [ Add to Buddies ]

Feb 27 2009, 11:34 AM
SK= sorry to border you again...is't the dress is exactly like the pic?? if not likely, pls forward me an actual pic of this dress... [ Add to Buddies ]

Feb 27 2009, 11:36 AM
Geneva = it's exactly the same as the picture... the quality is good and the dress is with linen... feel free to let me know if you have questions ya. I only sell quality stuff ya [ Add to Buddies ]

Feb 27 2009, 12:00 PM
SK= thanks for your reply... :-) may i know again it is shapely or kinda loose dress?? & is there a belt to tight the waist?? i wearing S or M size....

Feb 27 2009, 12:09 PM
Geneva = the green part on the waist is a belt that you can tie around your waist to show off your body line. It's not very tight, but not too loose, something like the model is wearing...
[ Add to Buddies ]

Feb 27 2009, 01:24 PM
SK= ok... i would like to order this dress... pls let me know your bank a/c & contact no, so that i can make payment to u... by the way, can i know when are u going to send out my order if u received my payment tonight??

Then, the order is deal..... & waiting the dress to arrive...

Mar 3 2009, 10:00 PM (the next day i received the dress)
SK= geneva,i'm very disappointed with the Elegant Satin Dress i bought from u....u said the dress is exactly the same with the picture but i couldn't see it..the colour for this dress is silver not grey as u stated in your post... & the size is??? the waist so tight & bust so loose... the material is lousy as well... i never ever bought a dress like this.... very very disappointed... waste my money... [ Add to Buddies ]

Mar 4 2009, 08:20 AM
Geneva = hi there, the dress is really exactly same as the photo, they use the same dress to take picture. And I did give you the measurement where the item is lay flat, right? I'm so sorry if you are disappointed with the item... All customers who bought this dress like the material & quality... I'm so sorry if you don't like it... but i have been honest in this trade. Please don't be mad at me. [ Add to Buddies ]

Mar 4 2009, 07:52 PM
SK= you said honest trade??? huh... why not you just post the actual picture la, see how?? or u want me to post the actual pic on your behalf... This kind of dress you free to me i also dont want, wasting my space.... who should pay for my loss?? i want my money back... you are lier [ Add to Buddies ]

Mar 5 2009, 08:07 PM
Geneva = I believe you are not happy with the measurement, are you? The measurement is provided by the supplier. Can you do me a favour? Help me to measure the dress, snap picture with the measurement and send them to me together with your body measurement. I'll check with the supplier on this issue. Thanks. [ Add to Buddies ]

So, i did post the pic i taken for her reference... since, PM can not attached file & i just posted it to her forum...
Mar 6 2009, 01:19 AM
SK= check ur post page 3, i already posted the pic... the measurement for bust = 37" & waist = 28". i'm not just not happy with the measurement but also the material & colour... the material is hard... how can a dress look nice with this kind of cutting, material & colour... the pic u posted with a lady wearing it, is a different kind of cutting & material dress... this dress is imitating the dress tat u posted... but why last time u said the dress is exactly the same as the pic.... is't tat mean u cheating me ka??? [ Add to Buddies ]

Mar 6 2009, 06:08 PM
Geneva = It's stated clearly that this dress is made of Satin material and that's why it's shiny. The design of the dress is as the picture, the colour may differ slightly due to monitor setting. The picture is provided by supplier. The measurement that you provided is close to the measurement by my supplier. There might be some minor difference likely the place each person measured is slightly different. And there is no point for me to lie to you because basically i'm selling it at almost the cost just to attract customers for new opening. [ Add to Buddies ]

Mar 6 2009, 06:51 PM
SK= so, why last time u said the dress is exactly the same as the pic you posted?? then, if there are slightly difference between the actual dress & the pic u posted, why not u just take your own pic & post it? don't forget tat i have asked for the actual pic if the dress is not exactly the same as the pic u posted. so, how do u explain on tat? if u give me the actual pic & i still buy it, i'll say nothing to u bcoz it's my fault to take the risk...

After this msg i sent to her, she never do any explanation to me...
so, i did adding word into the pic that i posted in her forum on Mar 8 or 9 2009(during this period, i cant remember when)... the post is only asking ppl to see whether the actual pic of the dress is difference from the pic she posted...

Mar 10 2009, 05:18 PM
SK= deleted my post??? dont know how to answer ka?? heh...never mind i'll create a hot & better topic for u later on, (XXX real name)..... if u can refund back my money then i'll forget bout this, the dress i'll also sending back to u... [ Add to Buddies ]

Mar 11 2009, 04:35 PM
SK= XXX(real name), u better give me ur answer before tomorrow night o else i'll post a new issue for u then... better watch out...[ Add to Buddies ]

Mar 11 2009, 05:35 PM
Geneva = It's stated up-front in the post that items sold are not refundable or exchangeable. It's the moderator who removed your post, not me. Please refer http://forum.lowyat.net/topic/961333 on the dispute. Thanks.

Is it sound very threatened & hasher & hasher as what she describes???
From the PM, I became rough a bit only when she refused to reply of the explanation on problem that I pointed out, from that she opened the dispute case against me for threatened her....
It’s wrong for a buyer to complain & request for an explanation when things bought is not right??? The worse is she didn’t have the intention to solve the problem but just making excuse & trying to ruin my personality…. Is that calling a responsible seller to try on solving problem?? OR IS SHE A LIER??Do u dare to buy things from this Geneva again...
So, this is the story she trying to set up….Her bark is worse than her bite.

Maybe some will think that why only RM40++ dress already want to make a topic…
This is not what i want to settle things but She, Geneva trying to make it big & trying to ruin my personality...
For me, it’s not the only matter of getting back my refund… but just the matter that i really dislike of Geneva trying to cheat
& I WILL not just keep silence to let that kind of person to take advantage……
Thus, I have my right to speak it loud…
Now is who should dispute against who??
Do u think that i should open a dispute against on her dishonest trade??
Please advice...

**By the way, i believe this "alistairia" is the same person of Geneva(after the incident that cutejams2004 have mentioned that alistairia stated the dress is nice)... Maybe she use this "alistairia" to do fake trade & hot up her topic for selling........ If this "alistairia" really like the dress very much?? maybe she can stand up & show the picture..... if she is geneva, i think all should watch out for her also...If she not, i'm sorry for that**

This post has been edited by ++SK++: Mar 14 2009, 02:09 PM
yngwie
post Mar 14 2009, 10:45 AM

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dang! a simple but oversize satin dress can turn you into an 'ah soh'? shocking.gif
btw, it's under 50 bucks; there should be a compromise on both party.... icon_rolleyes.gif
ronnie
post Mar 14 2009, 11:34 AM

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Both should just meet up and refund it. Then assume the deal never happened.
washabushi
post Mar 14 2009, 11:38 AM

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from my oppinion TS should refund it
not because of customer always rite
but da problem is
1st u didnt show da actual item
2nd measurement is wrong
3rd da pictar provided is wrong (colour n design-its written as beige and theres a ribbon around da waist or slightly lower from breast)

i conclude
TS give wrong info
therefore sk2 should be refunded
++SK++
post Mar 14 2009, 12:03 PM

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QUOTE(washabushi @ Mar 14 2009, 11:38 AM)
from my oppinion TS should refund it
not because of customer always rite
but da problem is
1st u didnt show da actual item
2nd measurement is wrong
3rd da pictar provided is wrong (colour n design-its written as beige and theres a ribbon around da waist or slightly lower from breast)

i conclude
TS give wrong info
therefore sk2 should be refunded
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Thansk for ur opinion & pointed out the problem here.... notworthy.gif
SUSFlizzardo
post Mar 14 2009, 12:32 PM

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well in my opinion TS is at wrong..

how can she say its exactly look the same when u can see clearly its different...
DDSFan8
post Mar 14 2009, 12:36 PM

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that is one FUGLY dress

Lesson to be learned

Never buy clothes from the INTERNETZ

This post has been edited by DDSFan8: Mar 14 2009, 12:37 PM
joe_mamak
post Mar 14 2009, 01:42 PM

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Caveat Emptor, no?


cstkl1
post Mar 14 2009, 02:23 PM

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but..

hehehe

in this case TS has a point.

buying online clothes especially cheap stuff.. this is always going to be the case.
when my fiance once saw the clothing thread in lyn her first reply
" crazy kids etc buying stuff they havent seen yet... if giants/metrojaya etc in their monthly spam mail cannot even reproduce
the same real like dress like the pics in the brochure.. so u think korean/japanses/china etc manufacturer can??"
heck all u guys even know most of the models on brochure dont even look anything close in real life.. so their clothes will ??

measurements.
well theres no set empirical method of measurement agreed by both parties.
both did the best they understand and hence posted.. so bound to have dispute.
so the best to rely on is the manufactorer.



f1br3opt1c
post Mar 14 2009, 03:35 PM

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That is why its always good to COD or go to the persons shop to buy the clothing. It might be a little more expensive but you get to try and go home with a peace of mind. Many of our customers prefer to book the stuff they want online and come over to our shop and try it. We encourage that, as some might be unhappy and problems like this occur.
ed0gawa
post Mar 14 2009, 04:16 PM

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QUOTE(cstkl1 @ Mar 14 2009, 02:23 PM)
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but..

hehehe

in this case TS has a point.

buying online clothes especially cheap stuff.. this is always going to be the case.
when my fiance once saw the clothing thread in lyn her first reply
" crazy kids etc buying stuff they havent seen yet... if giants/metrojaya etc in their monthly spam mail cannot even reproduce
the same real like dress like the pics in the brochure.. so u think korean/japanses/china etc manufacturer can??"
heck all u guys even know most of the models on brochure dont even look anything close in real life.. so their clothes will ??

measurements.
well theres no set empirical method of measurement agreed by both parties.
both did the best they understand and hence posted.. so bound to have dispute.
so the best to rely on is the manufactorer.
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It is perfectly fine to buy stuff from the net, if seller is honest and gives accurate information.
It is mentality of people that doesn't wanna try new things and crappy seller that make e-business in Malaysia looks like crap
ynneb25
post Mar 14 2009, 04:24 PM

Does ur eye hurt? :P
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Good God!!! My EYES!!! doh.gif The dress is bloody hideous.... I doubt anyone would dare wear that outside...get teased kau-kau tongue.gif

Seller should give full refund = end of story.
gsdfan
post Mar 14 2009, 04:35 PM

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TS needs too refund. Because of this incident, I think no one would like to buy from her anymore as she provide false measurement to her customers.
zeist
post Mar 14 2009, 04:56 PM

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Buying clothes, pants, skirts, panty, bra online is definitely a joke.

And, good stuff never comes cheap.
SUSHappyPic
post Mar 14 2009, 05:21 PM

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do not judge all online seller are irresponsible because of 1 case. i sell clothes myself and i provide real picture besides manufacturer given picture. until now no dispute and many return customer.
Chris25
post Mar 14 2009, 05:59 PM

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QUOTE(geneva @ Mar 13 2009, 10:28 AM)
Again, I'm not trying to hide anything or run away from the responsibility.

I've clarified with ++SK++ that the measurement given by the supplier is different from her measurement likely because they measure at a different site and that how wide they lay the item on a flat surface. In her previous questions thru PM before she purchased the item, I've answered her that based on S & M-body, the dress is not too tight, but not too loose. It's not a body fitting type. Somehow, in the picture where the buyer is wearing the dress, the bust looks ok to me, while the waist is very fitting. Based on the supplier measurement, waist is 38cm when item is lay flat. If this measurement is to be converted into inches and times 2, then the waist should be 29inches. May I ask if your waist measurement is higher than 28inches? If yes, of course you will feel that it's tight. Based on the cutting, the bust is not meant to be very fitting with the extra little folds on the front side. I'm wearing M-size and my waist is 25inches, so I would think the waist line will not be too tight for me. So it depends on how you judge the given measurement at the first place.

Some would think the dress is awful because of the Satin material. Not everybody likes the material, but some can wear it nice and elegant. So it's very subjective. The picture is provided by the supplier and I still think I've provided what I have from the supplier.

I've explained & clarifed to her politely and nicely on her complaints but she said she wants her money back on the next day she received the item. That sounds contradicting with her saying that she doesn't want a refund initially... in fact she has already planned for it at the first place.

And then she posted the picture of the actual item with some writing, which was removed by the moderator.

Thereafter, she starts to threaten me harsher and harsher. No one should and deserve to be threatened. If the buyer seriously think that it's my fault or anything else, we can discuss, but if the buyer has over react on the issue, then please help me... teach me how to deal with it.
p/s: This issue was suggested to bring it up here as this thing has boilt up to an unstoppable level and has became a disturbance.
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the dress is not the same as the one in the picture because the celebrity pic shows a dress of a different material. in your defense, you did say that the dress was made of satin. then again, from an objective point of view, satin in that cutting is a fashion disaster. buyer should have veered away from that tragic design (and material), and seller should be penalized for allowing sungai wang fashion to live on.

seller should have posted the actual pic. buyer should have been wary. on a side note, im sorry buyer, but you do look like a frumpy auntie in a cheap space suit.

best solution to this would be to just let buyer chalk this up to experience and just forget about it. as someone else posted on here, this is part and parcel of online sales. seller, do post the actual pic next time.
f1br3opt1c
post Mar 14 2009, 06:41 PM

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QUOTE(HappyPic @ Mar 14 2009, 05:21 PM)
do not judge all online seller are irresponsible because of 1 case. i sell clothes myself and i provide real picture besides manufacturer given picture. until now no dispute and many return customer.
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Yes you are one of the gems in the e-business. But many e-business only care about pushing their stuff out and getting the money instead of thinking long term. There are good e-business out there, but sorry to say many online shoppers come across problems like this.

This post has been edited by f1br3opt1c: Mar 14 2009, 06:41 PM
yingjee
post Mar 14 2009, 09:50 PM

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SK, if you didn't realise, the satin sash is supposed to be at the low waist, not the waist. So the dress would look different on you, causing your boob region to puff up and the dress looks horrid (no offense). Measurements may vary if both of you measure a different part of the dress. You can't expect the real thing to look exactly like the photo provided unless you are the same height and body structure as the model, you pose like her and the photo was taken from the same angle. Also, you should know better.. Model photos from these pre-order sites are meant to make it look good, just like any brochures, advertisements etc. IMO, it is partially your fault for not insisting for a photo of the real dress. If TS doesnt want to provide you with the photo, then don't buy from her lah..

TS, photo provided shows a beige/gray dress with a green sash. The item is silver with a blue sash. You should have provided a photo of the dress to note the colour difference.

Maybe you guys can work out something like.. A discount on the next purchase or 50% refund.. Since both parties are at fault

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