Likely, this is the first topic opened up by a seller.

I joined LYN on 1-Feb-2009, whereby I posted a selling thread (http://forum.lowyat.net/topic/922099) on the same day. I'm a total newbie here. Although the response may not be very good probably because the price is high, I did manage to sell some items with very positive feedback from the buyers. There are 2 hot selling items - Elegant Satin Dress & Korean Knit Sweater.

On 26-Feb, ++SK++ PM me for Elegant Satin Dress. I've provided her the details that I have on-hand, including the measurement and that the dress is not tight but not too loose. She posted numerous questions about the dress, which I think that's normal, before I managed to close the deal with her. She transferred the money on 2-Mar, I sent out the item via poslaju on the same day. On 3-Mar, she PM me complaining about the dress and that I'm a liar, and here are her complaints (in red) and my explanation (in blue):

1) the size is total off - waist is so tight and bust is so loose
She wears S or M size. I've given her the measurement of the dress bust: 36cm, waist: 38cm & length: 95cm (item lay flat) and it's a free-size dress that fits for S & M-size body. And I also asked her to measure the dress for me and she got the measurement for bust = 37" & waist = 28".
Conclusion: 28" waist should fit on S/M size. I doubt she made up the story that the measurement is all wrong and doesn't fit on her body so that she can get her money back.


2) the material is lousy and the colour is silver but not gray - how can a dress look nice with this kind of cutting, material & colour
It's stated up-front that the dress is made of Satin. Satin is a cloth that typically has a glossy surface and a dull back, something like silk. The dress is fitted with linen and usually dresses with linen are sold at a higher price.
Conclusion: I believe she doesn't like Satin material that's why she complains that the material is lousy.


3) The dress is not same as the picture.
I've posted the exact details as following:

Elegant Satin Dress



Status: SOLD OUT
Source: Import
Colour: Light grey (as picture - very elegant, good for dinner)
Material: Satin (with linen - top quality)
Size: Free size
Original price: $63.00
Now: $45.50

Here is the picture posted by ++SK++



And here is the picture after some white balance adjustment.



I'm not trying to run away from responsibility but it's quite subjective to judge one thing. The dress is made of Satin (as stated), light gray (as stated) and the measurement (as stated). Can you say I'm not deliverying everything as I've stated?

Judging from her messages, I believe she would do anything to get refund, but I seriously don't think her reasons are reasonable enough for a refund and there have been very positive feedback from other buyers about me and the dress. It's hard to please everyone here, but I believe I've done what I have to do as a seller - deliver the item as stated promptly.


On Mar 6 2009, 06:51 PM, ++SK++ made more noise, threatening to put the picture of the actual item up on my post. I did not reply her because she sounds losing herself and starting to threatening me just to get me to refund to her, I believe I'm selling the items as stated clearly in my post and I'm not here to cheat money for living. She has finally posted the photo, the dress was lay on a yellow/green striped cloth, and her post had no words but 2 photos. Later on, another user ++bluesky++ PM saying she wants her money back for the Elegant Satin Dress. I thought ++bluesky++ is a new customer but it was suspected they are the same person and ++bluesky++ do sell stuffs online here in LYN and I spotted the yellow/green striped cloth lying under the selling items is exactly the same as the one she posted some time ago. I'm not sure if she is a joy buyer asking for refund on every purchase, but that makes me decided to ignore this buyer and no refund will be given as stated clearly under the terms and conditions.

On Mar 9, I reported her post and the moderator took away her post and suggests if she has anything to voice out, please proceed to http://forum.lowyat.net/TradeZoneHelpdesk&...esolutionCorner

On Mar 10 5.18pm, she PM me again in a more aggressive way.

" deleted my post??? dont know how to answer ka?? heh...never mind i'll create a hot & better topic for u later on..... if u can refund back my money then i'll forget bout this, the dress i'll also sending back to u... "

On Mar 10, 8.58pm, she created a new post with harsher comment.

I would like to clarify that it's stated up-front that items sold are not refundable or exchangeable. One should not ask for refund by harassing and threatening another just because they don't like it or regret buying it.

first, I need to admit here it's was my mistake to trust this Geneva with 100%....
I did request for the actual pic of this elegent satin dress if the dress is not exactly same as what she posted before i made an order with her...
& she refused to give the actual pic of this dress & just stated that the dress is exactly the same as what she has posted...
Now, i just want to make clarify on one thing...
is this dress look EXACTLY the same as what the Geneva posted ???
Please comment on this dress...
so, if you think the dress i bought is not exactly the same as what the Geneva posted, does it mean she trying to hide & cheat me??
if you think the dress is exactly same with what Geneva posted i have nothing to say...

This post has been edited by ++SK++: Mar 11 2009, 10:24 PM

picture doesn't mean have to be 100% same ..

maybe TS "exactly" same mean the design ?

UNFAIR! REALLY UNFAIR TO ME!

After read all the statement that Geneva posted to dispute me.....
I found that it is really unfair to me....
Especially for the statement as stated below & saying that i'm trying to made up story.....
please read...
"1) the size is total off - waist is so tight and bust is so loose
She wears S or M size. I've given her the measurement of the dress bust: 36cm, waist: 38cm & length: 95cm (item lay flat) and it's a free-size dress that fits for S & M-size body. And I also asked her to measure the dress for me and she got the measurement for bust = 37" & waist = 28".
Conclusion: 28" waist should fit on S/M size. I doubt she made up the story that the measurement is all wrong and doesn't fit on her body so that she can get her money back."

the measurement she gave me, bust:36cm, waist:38cm.....
base on calcution for 1"(inch) is equal to 2.54 cm.
so it's equal to bust: 14" & waist: 15".

The size i gave her was base on the actual dress is bust:37"(total measurement of the bust) & waist:28"(total measurement of the waist)
It equivalance to bust: 17" & waist: 14"(divided by 2)base on 1 side of the dress as what she mentioned lay flat....
& attached here with the supporting of actual picture i taken...
BUST:

WAIST:

i'm not lyng

now, this is the different between measurement given by Geneva with actual size of the dress:
Bust = 14" less 17" = MORE 3"
Waist = 15" less 14" = LESS 1"

Red colour wording means measurement provided by Geneva
Blue colour wording means measurement provided by me, ++SK++

See... the measurement is totally different... so how can i wear it....
& is that mean she gave me the wrong measurement & trying to CHEAT me???
How can she explain on this...

i'm really a S or M size person...
This is the actual picture of what i'm look like....


This is the pic of i'm wearing the Elegant Satin Dress....


now can you all see the actual look of this Elegant satin dress.....
how do u feel if u bought a dress like this????
The worse is she promised that the elegant satin dress is exactly the same like what she posted!!!
How could she dispute me on this....
Please judge!!

This post has been edited by ++SK++: Mar 12 2009, 10:38 PM

for me:
the celebrity pic with the one real item. there is some difference design wise.
and gosh its so ugly when she wears it.

Seriously, this shirt made her look , I dunno what to say here already. I don't dare to say who's right, who's wrong :\

Sounds like there's big difference in term of quality and design or maybe size? IMHO though.

This post has been edited by a13solut3: Mar 12 2009, 11:33 PM

well...on the bright side... the TS did sell satin

http://en.wikipedia.org/wiki/Satin

http://images.google.com.my/images?q=satin...=N&hl=en&tab=wi

so basically the picture TS gave was misleading. TS herself should have realized it, but instead refused to show actual picture of the clothes even though she had them on hand. Thats one way or another cheating.

But If thats the picture given by the designer, i guess neither TS or the buyer are on fault here.

Buyer, u did get what u paid for. Except for the obvious fact where the measurements are all wrong. On that ground, you have the rights to get the clothes exchanged for the one that fits you. But you don't deserve refund. Practically, i don't think there is any shop in Malaysia that does refunds on used clothes. Exchange, Yes!!!

exchange YES ....cause measurement misstake

refund NO =) because does not have any clothes 100% same with the picture

This post has been edited by fantasy1989: Mar 13 2009, 02:44 AM

Hi all....
Just let u all know that....
At first i didn't ask for refund.... only complaining.... but after she refuse to answer me... then, i just ask for refund....
I did ask for the seller, Geneva, what should she do on this... but she didn't give me answer....
I not yet dispute on her, but she already put on the table....
Do u think that she will exchange the dress for me since the measurement is not right???
pls find her statement that she clarify on...
"I would like to clarify that it's stated up-front that items sold are not refundable or exchangeable. "
so, what should i do now??? please advice...

This post has been edited by ++SK++: Mar 13 2009, 08:52 AM

ok the dress is nothing like the one in the picture, so misleading. Sorry to say but the dress is awful and damn
seller shud have uploaded the real pic of the dress instead of the celebrity one, The celebrity one looks nice cause its material is totally different and the colour is different too. The one the buyer bought looks like an alien costume. And then measurement given was wrong
So, IMO, seller should refund coz this is a case of misleading ppl by picture and giving wrong measurement. Yeah its true shops dont refund but in tht case, its the buyers fault for buying the wrong size. In this case, its the seller's fault for providing the wrong measurements, thus the buyer deserves full refund.

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Added on March 13, 2009, 8:58 am --> this buyer seems very happy with the satin dress
alistairia

This post has been edited by cutejams2004: Mar 13 2009, 08:58 AM

Dear alistairia, what do u mean?? i'm, ++SK++ very happy with the satin dress i bought??? if u bought this kind of dress, how do u feel??? & also i'm not yet dispute on this seller, Geneva, she already dispute on me... do u think i'm happy???

This post has been edited by ++SK++: Mar 13 2009, 09:24 AM

i think cutejams2004 stated that alistairia has bought the same satin dress like urs and she's satisfy with it.. IMO, buyer should get exchange of item instead of refund.. is TS fault to provide wrong measurement, but she already stated that item bought not refundable.. Buyer should understand that online selling are always like dat.. i hv tried to purchase few times and most of the item im nt satisfied with.. so SK, take this as a lesson.. next time spend few more bucks to get high quality items from boutique..

as far as i concern, ppl selling online wont provide actual pics even tough u asked them for.. so TS, maybe frm now onward u should provide actual pic of ur item so that the same incident wont happen twice and it wont ruin ur reputation in LYN..

Hope u guys can settle this incident wisely..

Again, I'm not trying to hide anything or run away from the responsibility.

I've clarified with ++SK++ that the measurement given by the supplier is different from her measurement likely because they measure at a different site and that how wide they lay the item on a flat surface. In her previous questions thru PM before she purchased the item, I've answered her that based on S & M-body, the dress is not too tight, but not too loose. It's not a body fitting type. Somehow, in the picture where the buyer is wearing the dress, the bust looks ok to me, while the waist is very fitting. Based on the supplier measurement, waist is 38cm when item is lay flat. If this measurement is to be converted into inches and times 2, then the waist should be 29inches. May I ask if your waist measurement is higher than 28inches? If yes, of course you will feel that it's tight. Based on the cutting, the bust is not meant to be very fitting with the extra little folds on the front side. I'm wearing M-size and my waist is 25inches, so I would think the waist line will not be too tight for me. So it depends on how you judge the given measurement at the first place.

Some would think the dress is awful because of the Satin material. Not everybody likes the material, but some can wear it nice and elegant. So it's very subjective. The picture is provided by the supplier and I still think I've provided what I have from the supplier.

I've explained & clarifed to her politely and nicely on her complaints but she said she wants her money back on the next day she received the item. That sounds contradicting with her saying that she doesn't want a refund initially... in fact she has already planned for it at the first place.

And then she posted the picture of the actual item with some writing, which was removed by the moderator.

Thereafter, she starts to threaten me harsher and harsher. No one should and deserve to be threatened. If the buyer seriously think that it's my fault or anything else, we can discuss, but if the buyer has over react on the issue, then please help me... teach me how to deal with it.


p/s: This issue was suggested to bring it up here as this thing has boilt up to an unstoppable level and has became a disturbance.

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Added on March 13, 2009, 8:58 am --> this buyer seems very happy with the satin dress  
alistairia

[/quote]



Sorry.. misunderstand...

This post has been edited by ++SK++: Mar 13 2009, 06:13 PM

i jus can say,u will get for how much u pay...jus as i ordered frm tao bao or even frm some online store which order clothes frm china / taiwan/ even hong kong..the clothes when come is minimum 70% diff with wat i see frm the pict...so,get wat u pay...this kind of sation dress if u wan exactly the same 1 jus buy outside which i think around rm200 frm wat i have seen...then they are totally Nice n Elegant

just my 2cents

for below RM50, forget it laaa

take and give!

I think the picture above and below are different people ler..

how could ur breasts look a lot bigger in the Satin attire ??

and u should show post the same posting style like the model and shoot the picture from same angle.. for comparison

because ur posting position very MAN ..

This post has been edited by Statorio: Mar 14 2009, 03:19 AM

it's good if can post real picture. actually most of the picture that seller post online is not the real picture. the item they sell is actually imitation of the design. so there will be slightly different from the real item.

. SK, sry to say that it was totally "not looking good" with that dress. The design was slightly different. But what was the objective to buy an item. It's the "design". A customer buys it because he/she likes the outlook of the product. Even if the cloth was manufactured from china, taiwan, korea, thailand (you name it), the design "must" be the same as what TS as posted. If TS came out with a product that is pretty much similar in hand, do post the actual photo!.

I do still have doubts on your pic wearing the dress. However, an exchange will do to solve the problems.