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 DiGi Fans Club & Enquiries Version 5, Always the smarter choice [Read post #2]

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vikingw2k
post Feb 3 2009, 09:22 PM

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QUOTE(xxx306 @ Feb 3 2009, 09:05 PM)
oo okay. will give them a call. happy.gif
*
Jot down the name of the person who handled you case. Then once in a while call in to check the status. smile.gif

vikingw2k
post Feb 4 2009, 12:39 AM

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QUOTE(MNet @ Feb 3 2009, 09:23 PM)
If i switch online.
Will they charge me for the delivery cost or any misc fee?
*
It's FOC. They'll deliver via Citylink and you'll need to produce your original I.C in order to collect it. smile.gif

QUOTE(Fortunatus @ Feb 3 2009, 10:42 PM)
Hello, has a problem here. I switched to Digi postpaid. The person told me that i have to continue use the prepaid sim card until it deactivates, then i can switch to postpaid sim card. However, after the sim card got deactivated, my postpaid sim card still yet to be activated. Is it normal?

How long i need to wait? Do i need to find the person? We both have more than RM50 in our prepaid account before they got deactivated.

Thank you.
*
Depends, sometimes it takes 1-3 hours for your postpaid to activate. Call the customer service to check on your status should it's still in inactive status tomorrow smile.gif

vikingw2k
post Feb 4 2009, 01:41 PM

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QUOTE(arafat @ Feb 4 2009, 02:21 AM)
anyone here subscribing the free personal insurance?
just got the sms yesterday
*
Just reply back to get free insurance coverage up to 10k by AIG. smile.gif

QUOTE(basSist @ Feb 4 2009, 12:06 PM)
i want to ask,, let's say i am in Singapore roaming to call my gf in malaysia which supp under my DG50, how much I will be charged?

and if she called me from malaysia while i am in singapore?
*
If you are roaming in Singapore, try not to receive any calls while you are roaming. Instead, call them back using the *111* method and you'll be charged less.

If you were to call back to Malaysia. Use this method.

Dial *111*6016xxxxxxx# for 016 number
Dial *111*6012xxxxxxx# for 012 number
Dial *111*603xxxxxxx# for 03 number

The call charges using *111* method is RM1.50 per minute. If you don't use this method, you'll be billed according to Singapore Dollar and don't be surprised when you get your bill later on biggrin.gif
vikingw2k
post Feb 4 2009, 02:15 PM

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QUOTE(basSist @ Feb 4 2009, 01:43 PM)
ok thanks for the information  smile.gif
*
You're most welcome. Just remember DO NOT pickup any calls when you are roaming. Instead, hang the call and call back. smile.gif

vikingw2k
post Feb 4 2009, 05:17 PM

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QUOTE(xxx306 @ Feb 4 2009, 05:07 PM)
can you please elaborate more about this insurance?

i chat with DiGi CS thru D'chat just now.
i've reported about the low signal problem thingy.
i gave him the needed details he asked and he said he will pass it to their technical side or something.

i hope they will do something about the signal! happy.gif
*
Glad to hear that. Did you ask for the person's name so that you can refer back the next time you call? smile.gif

vikingw2k
post Feb 4 2009, 06:57 PM

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QUOTE(8u8u @ Feb 4 2009, 06:45 PM)
eh guys...im using postpaid....can i check i've used how much money??or i need to wait til payment dat time only i can see...
*
Key in *128*1*1# to check your usage. Alternatively call customer service smile.gif

vikingw2k
post Feb 4 2009, 07:34 PM

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QUOTE(xxx306 @ Feb 4 2009, 07:23 PM)
supp cannot check using the menu right?
how to check other than ocs?

main line can check for supp or not?
i ask my bf to check for me thru the menu but he doesnt know how..  sweat.gif
Main line can only check the total of Main + all supp. You can't check separately via *128#. If you wish to check separately, request for separate supplementary account.

QUOTE(xxx306 @ Feb 4 2009, 07:23 PM)
emm... my bad.
he did introduce his name at the beginning of the chat.
but i forgot.. Lee something if i'm not mistaken..
PM me the number you used to call the customer service smile.gif
vikingw2k
post Feb 5 2009, 09:17 AM

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QUOTE(Bakmoi @ Feb 5 2009, 02:12 AM)
Just wondering is this true ??

If I call KL Digi number with Penang Digi number is much expensive ??

Cos I'm like a noob cos I used phone during the older days and didn't get any news regarding the rates of others .

Thanks guys ~~
*
DiGi gives you flat rate to any network(Same rate to Maxis, Celcom, U-Mobile), anytime(No peak or off peak time), anywhere(Same rate all over Malaysia).

QUOTE(carloompunk @ Feb 5 2009, 02:39 AM)
i think digi is flat rate fro normal call...
*
Yes

QUOTE(xxx306 @ Feb 5 2009, 07:47 AM)
what if someone got the message, read it, and didnt reply back?
instead, delete it. can he still receive the free coverage?
*
Well, if you didn't subscribe for something, definitely you won't be able to enjoy the benefits right? biggrin.gif

You need to reply INS YES to 2000 in order to enjoy the coverage.
vikingw2k
post Feb 5 2009, 02:44 PM

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QUOTE(rockstar teddy @ Feb 5 2009, 12:11 PM)
hi guys..
back to my case..checked with digi reseller
both my mom n sis are digi prepaid..they have rm300 credit balance..
if they are in my sup line, the rm300 comes to me or how?
i ask the dealer..tak tau was the answer
*
Are you trying to say that currently the total of your mum plus your sis's balance in prepaid is RM300 and you would like to know what will happen to it once they both merged with you to be your supplementary line?

If they merged to be your supplementary line, the RM300 will be combined into your account and will deduct your next payment until it finishes.

QUOTE(xxx306 @ Feb 5 2009, 02:35 PM)
mm if i reply now can? i know it's too late but i used to receive the message before.
actually not me. my bf.  sweat.gif
Yes, you can reply now smile.gif


vikingw2k
post Feb 5 2009, 05:14 PM

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QUOTE(naziaf @ Feb 5 2009, 04:08 PM)
I recently applied to switch to Digi Postpaid online and received the SIM pack from City-link. However, I received an SMS saying that "There is an issue with your switch to Digi caused by your current service provider. Digi Customer Service will contact you shortly to resolve this".

So I paid the outstanding amount to Maxis (including the unbilled amount). However, after a week, still no calls fro m Digi yet. And yesterday, received the same SMS again.

Superb customer service I must say.
*
Well, why don't you take the extra effort to call DiGi's helpline to check on the status rather than being a lazy fella waiting to be served?

Sometimes, it's just the matter of how much effort you put in to make it done faster. smile.gif
vikingw2k
post Feb 5 2009, 07:52 PM

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QUOTE(van_takawa @ Feb 5 2009, 07:41 PM)
I need help here... I just got my job as a sales agent... And so my prepaid acc definitely not able or in other words I don't have that much money to use a prepaid account to call my customers and also the dealers... So I need to switch to a postpaid plan... I just interested with the Digi D150 since my usage will be around RM120 to RM160 but then since I just came to work recently I'm still not sure whether my income will be enough to cover all my "output"... And I just read the terms and conditions for the plan and it's say RM150 monthly commitment is excluded from the basic access fee... I wondered how much is the basic access fee? I couldn't find it in anywhere even google!!! Any user of this plan could tell me???And also Digi was famously known for it's flat rates to all network but how about the rate of calling office or house that normally under TM in different time???

All guides and infos will be much-appreciate and thank you!!!
*
For DG150, the call charges is 10cents to any network, anytime, anywhere(within Malaysia) same applies to if you call house phone.

No access fee. Only commitment fee. Means if you use less than RM150, just pay RM150. More than RM150, say if your call charges RM180, just pay RM180. No extra fees on top of that other than tax.

The beauty of using DG150 is that, once your call charges exceed RM150 for that month, any calls or sms or mms to DiGi numbers is totally FOC unlimited.

smile.gif
vikingw2k
post Feb 5 2009, 08:34 PM

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QUOTE(van_takawa @ Feb 5 2009, 08:24 PM)
oh,ok. Thank you very much. Yeah,I do think Digi is always the smarter choice. Anyway can I switch to the plan by online or with phone call??? Sigh... I don't have the time to queue at the "busy" digi service centre
*
What are you using now?

If you are still on prepaid, you need to go to the nearest DiGi dealer to convert your line to postpaid DG150.

If you are already on DiGi Postpaid, just call in to 016-2211800 to change your plan. It's that easy. Your month charges of your old plan will be prorated.

smile.gif

vikingw2k
post Feb 5 2009, 09:33 PM

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QUOTE(vinothen @ Feb 5 2009, 09:07 PM)
super SMS rulez man...not even hotlink gives such rewards..!!


Added on February 5, 2009, 9:10 pmDiGi asked me to activate my free insurance again, just sent me the SMS.
After I replied INS YES to 2000. I got this reply: "RM 0.00 Sorry, you are not eligible for this policy. For more info, visit www.digi.com.my

can this be trusted. i have the same message....
*
If you have activated it, just ignore that message smile.gif

vikingw2k
post Feb 6 2009, 01:02 AM

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QUOTE(ken_zie @ Feb 6 2009, 12:39 AM)
still new to digi postpaid... when i checked my balance, it's written:
"your current balance is RM 26.42 and your unbilled amount is RM 3.25."

what is current balance and unbilled amount?
*
Let me put it in a simple way to understand smile.gif

Your current balance is RM26.42
- Your total outstanding which has been billed. If you didn't pay your last month's bill, you'll see it here. If you didn't pay 2 months' bill. You'll see the total of the 2 months bill here.

Your unbilled amount is RM3.25
- Take for example, your bill cycle is on the 1st of every month. Unbilled amount means whatever amount which haven't been billed and usage up to today from the 1st day of your bill cycle. If your billcycle on 8th, it means from 8th of February 2009 until today, you've already used RM3.25. You can use this to track whether you've utilized the commitment or you've exceeded the commitment.



vikingw2k
post Feb 6 2009, 01:14 AM

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QUOTE(fruitie @ Feb 6 2009, 01:09 AM)
Very detailed explanation. tongue.gif
Just remember that I haven't paid my last month's bill. I always forget to pay... Thank God, DiGi has yet to bar my line although sometimes I pay later than the due date. blush.gif
*
Don't worry, usually DiGi will give you a few days before they bar your line even if your bill is already due. They'll give you even longer time to pay when their system is down and the billing is delayed. So when they bar you, you should know that they already given you many many chances by extending a few days till they have no choice but to bar you. smile.gif

vikingw2k
post Feb 6 2009, 02:09 PM

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QUOTE(dannygoh @ Feb 6 2009, 12:47 PM)
will *128# charge for usage?
*
*128# and calling to 016-2211800 is FOC.

Btw MNS will be launched nationwide on 16th of February smile.gif

vikingw2k
post Feb 6 2009, 08:52 PM

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QUOTE(vinothen @ Feb 6 2009, 05:08 PM)
actually...there is an insurance policy from digi. i activated it and good news....its all true >>>http://www.digi.com.my/whatshot/promotions/insurance/index.do
*
Don't worry, DiGi won't scam you people. They give free 10k insurance coverage smile.gif

QUOTE(radi0head @ Feb 6 2009, 08:05 PM)
mine are activated and i got the pol no. too... their coverage are by AIG if i'm not mistaken...

wink.gif
*
Precisely. It's by AIG.
vikingw2k
post Feb 7 2009, 01:06 AM

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QUOTE(fruitie @ Feb 6 2009, 09:16 PM)
Viking, can you help me to check regarding my insurance problem?
You know my no. right?
Aiks, what happened to your insurance thingy?

QUOTE(tslim2531 @ Feb 6 2009, 10:30 PM)
Everyone, Last time I already said I intend to switch my Supplementary 1 Family Plan number to Digi Prepaid,
But I found out that

1) It is impossible to port out from supplementary line to become a prepaid line no matter which service provider. Celcom CS said that all number along with the main number should be ported out together!!!!!!
-- Since I wan my number alone to switch only, is there any other way to do so? (Celcom, Hotlink, Digi all do not allow supplementary line to port out...)
(This also means that the initial plan : Digi postpaid > Celcom prepaid / Hotlink > Digi Prepaid cannot be done) vmad.gif  vmad.gif  vmad.gif  vmad.gif  vmad.gif
Simple, just walk in to any DiGi Centre, request for your supplementary line to be removed from your main line and reregister as another main line e.g. DG20. Once it's separated, port in to Hotlink, then port in back to DiGi Prepaid. You're done

QUOTE(Cowhide @ Feb 6 2009, 10:55 PM)

WTA: Digi prepaid Family & Friends Plus <-- can add TM house number?
Yes, you can even add house phone numbers as your FnF if you are using FnF Plus. smile.gif


vikingw2k
post Feb 7 2009, 01:25 AM

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QUOTE(fruitie @ Feb 7 2009, 01:11 AM)
The system sent me the message to ask me to activate and I activated but it later says I'm not eligible. It happened three times already. sad.gif
Or maybe you are really not eligible? tongue.gif

Will go through the criteria tomorrow when those staff go for their break.

This post has been edited by vikingw2k: Feb 7 2009, 01:25 AM
vikingw2k
post Feb 7 2009, 10:11 AM

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QUOTE(uhlaw @ Feb 7 2009, 03:59 AM)
Since I still a student & no using any credit card, so can I use debit card for auto-billing? I so desperate for cash rebate tongue.gif
*
No, debit card is not accepted. Perhaps you could ask your parents to lend you one and pay them once it's deducted from their card.

QUOTE(fruitie @ Feb 7 2009, 04:02 AM)
Oh, so it has rebate for auto-billing? drool.gif How much does it give? biggrin.gif
I'm supplied with a credit card, care to explain more? biggrin.gif
Time to swipe. tongue.gif
*
Forget about it, Ambassador line not entitled for Auto-Billing tongue.gif

QUOTE(myahsam @ Feb 7 2009, 08:38 AM)
Many years ago, they were offering RM10 rebate if you subscribe for auto-debit. But recently I heard from friends, they only offering RM5 rebate. Someone please correct me if I am wrong.
*
Yes, last time they used to give you RM10 rebate when you sign up for Auto-Billing, nowadays they give you RM5 due to they've lowered the call charges and no more monthly fees. I guess it's much better like that right? biggrin.gif

QUOTE(dannygoh @ Feb 7 2009, 09:01 AM)
you are correct. i hv 1 main and 2 supp with different account. i enroll for auto debit and i save RM5/per account = RM15


Added on February 7, 2009, 9:05 ami ported my line to digi for 4 days & i still not able to register myself on OCS?
*
You need to wait for sometime before your OCS gets activated.

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