QUOTE(xxx306 @ Feb 3 2009, 09:05 PM)
Jot down the name of the person who handled you case. Then once in a while call in to check the status. DiGi Fans Club & Enquiries Version 5, Always the smarter choice [Read post #2]
DiGi Fans Club & Enquiries Version 5, Always the smarter choice [Read post #2]
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Feb 3 2009, 09:22 PM
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#61
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VIP
9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
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Feb 4 2009, 12:39 AM
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#62
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(MNet @ Feb 3 2009, 09:23 PM) It's FOC. They'll deliver via Citylink and you'll need to produce your original I.C in order to collect it. QUOTE(Fortunatus @ Feb 3 2009, 10:42 PM) Hello, has a problem here. I switched to Digi postpaid. The person told me that i have to continue use the prepaid sim card until it deactivates, then i can switch to postpaid sim card. However, after the sim card got deactivated, my postpaid sim card still yet to be activated. Is it normal? Depends, sometimes it takes 1-3 hours for your postpaid to activate. Call the customer service to check on your status should it's still in inactive status tomorrow How long i need to wait? Do i need to find the person? We both have more than RM50 in our prepaid account before they got deactivated. Thank you. |
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Feb 4 2009, 01:41 PM
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#63
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(arafat @ Feb 4 2009, 02:21 AM) Just reply back to get free insurance coverage up to 10k by AIG. QUOTE(basSist @ Feb 4 2009, 12:06 PM) i want to ask,, let's say i am in Singapore roaming to call my gf in malaysia which supp under my DG50, how much I will be charged? If you are roaming in Singapore, try not to receive any calls while you are roaming. Instead, call them back using the *111* method and you'll be charged less. and if she called me from malaysia while i am in singapore? If you were to call back to Malaysia. Use this method. Dial *111*6016xxxxxxx# for 016 number Dial *111*6012xxxxxxx# for 012 number Dial *111*603xxxxxxx# for 03 number The call charges using *111* method is RM1.50 per minute. If you don't use this method, you'll be billed according to Singapore Dollar and don't be surprised when you get your bill later on |
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Feb 4 2009, 02:15 PM
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#64
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
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Feb 4 2009, 05:17 PM
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#65
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(xxx306 @ Feb 4 2009, 05:07 PM) can you please elaborate more about this insurance? Glad to hear that. Did you ask for the person's name so that you can refer back the next time you call? i chat with DiGi CS thru D'chat just now. i've reported about the low signal problem thingy. i gave him the needed details he asked and he said he will pass it to their technical side or something. i hope they will do something about the signal! |
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Feb 4 2009, 06:57 PM
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#66
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
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Feb 4 2009, 07:34 PM
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#67
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(xxx306 @ Feb 4 2009, 07:23 PM) supp cannot check using the menu right? Main line can only check the total of Main + all supp. You can't check separately via *128#. If you wish to check separately, request for separate supplementary account. how to check other than ocs? main line can check for supp or not? i ask my bf to check for me thru the menu but he doesnt know how.. QUOTE(xxx306 @ Feb 4 2009, 07:23 PM) emm... my bad. PM me the number you used to call the customer service he did introduce his name at the beginning of the chat. but i forgot.. Lee something if i'm not mistaken.. |
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Feb 5 2009, 09:17 AM
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#68
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(Bakmoi @ Feb 5 2009, 02:12 AM) Just wondering is this true ?? DiGi gives you flat rate to any network(Same rate to Maxis, Celcom, U-Mobile), anytime(No peak or off peak time), anywhere(Same rate all over Malaysia). If I call KL Digi number with Penang Digi number is much expensive ?? Cos I'm like a noob cos I used phone during the older days and didn't get any news regarding the rates of others . Thanks guys ~~ QUOTE(carloompunk @ Feb 5 2009, 02:39 AM) YesQUOTE(xxx306 @ Feb 5 2009, 07:47 AM) what if someone got the message, read it, and didnt reply back? Well, if you didn't subscribe for something, definitely you won't be able to enjoy the benefits right? instead, delete it. can he still receive the free coverage? You need to reply INS YES to 2000 in order to enjoy the coverage. |
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Feb 5 2009, 02:44 PM
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#69
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(rockstar teddy @ Feb 5 2009, 12:11 PM) hi guys.. Are you trying to say that currently the total of your mum plus your sis's balance in prepaid is RM300 and you would like to know what will happen to it once they both merged with you to be your supplementary line?back to my case..checked with digi reseller both my mom n sis are digi prepaid..they have rm300 credit balance.. if they are in my sup line, the rm300 comes to me or how? i ask the dealer..tak tau was the answer If they merged to be your supplementary line, the RM300 will be combined into your account and will deduct your next payment until it finishes. QUOTE(xxx306 @ Feb 5 2009, 02:35 PM) mm if i reply now can? i know it's too late but i used to receive the message before. Yes, you can reply now actually not me. my bf. |
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Feb 5 2009, 05:14 PM
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#70
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(naziaf @ Feb 5 2009, 04:08 PM) I recently applied to switch to Digi Postpaid online and received the SIM pack from City-link. However, I received an SMS saying that "There is an issue with your switch to Digi caused by your current service provider. Digi Customer Service will contact you shortly to resolve this". Well, why don't you take the extra effort to call DiGi's helpline to check on the status rather than being a lazy fella waiting to be served? So I paid the outstanding amount to Maxis (including the unbilled amount). However, after a week, still no calls fro m Digi yet. And yesterday, received the same SMS again. Superb customer service I must say. Sometimes, it's just the matter of how much effort you put in to make it done faster. |
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Feb 5 2009, 07:52 PM
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#71
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(van_takawa @ Feb 5 2009, 07:41 PM) I need help here... I just got my job as a sales agent... And so my prepaid acc definitely not able or in other words I don't have that much money to use a prepaid account to call my customers and also the dealers... So I need to switch to a postpaid plan... I just interested with the Digi D150 since my usage will be around RM120 to RM160 but then since I just came to work recently I'm still not sure whether my income will be enough to cover all my "output"... And I just read the terms and conditions for the plan and it's say RM150 monthly commitment is excluded from the basic access fee... I wondered how much is the basic access fee? I couldn't find it in anywhere even google!!! Any user of this plan could tell me???And also Digi was famously known for it's flat rates to all network but how about the rate of calling office or house that normally under TM in different time??? For DG150, the call charges is 10cents to any network, anytime, anywhere(within Malaysia) same applies to if you call house phone.All guides and infos will be much-appreciate and thank you!!! No access fee. Only commitment fee. Means if you use less than RM150, just pay RM150. More than RM150, say if your call charges RM180, just pay RM180. No extra fees on top of that other than tax. The beauty of using DG150 is that, once your call charges exceed RM150 for that month, any calls or sms or mms to DiGi numbers is totally FOC unlimited. |
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Feb 5 2009, 08:34 PM
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#72
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(van_takawa @ Feb 5 2009, 08:24 PM) oh,ok. Thank you very much. Yeah,I do think Digi is always the smarter choice. Anyway can I switch to the plan by online or with phone call??? Sigh... I don't have the time to queue at the "busy" digi service centre What are you using now?If you are still on prepaid, you need to go to the nearest DiGi dealer to convert your line to postpaid DG150. If you are already on DiGi Postpaid, just call in to 016-2211800 to change your plan. It's that easy. Your month charges of your old plan will be prorated. |
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Feb 5 2009, 09:33 PM
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#73
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(vinothen @ Feb 5 2009, 09:07 PM) super SMS rulez man...not even hotlink gives such rewards..!! If you have activated it, just ignore that message Added on February 5, 2009, 9:10 pmDiGi asked me to activate my free insurance again, just sent me the SMS. After I replied INS YES to 2000. I got this reply: "RM 0.00 Sorry, you are not eligible for this policy. For more info, visit www.digi.com.my can this be trusted. i have the same message.... |
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Feb 6 2009, 01:02 AM
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#74
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(ken_zie @ Feb 6 2009, 12:39 AM) still new to digi postpaid... when i checked my balance, it's written: Let me put it in a simple way to understand "your current balance is RM 26.42 and your unbilled amount is RM 3.25." what is current balance and unbilled amount? Your current balance is RM26.42 - Your total outstanding which has been billed. If you didn't pay your last month's bill, you'll see it here. If you didn't pay 2 months' bill. You'll see the total of the 2 months bill here. Your unbilled amount is RM3.25 - Take for example, your bill cycle is on the 1st of every month. Unbilled amount means whatever amount which haven't been billed and usage up to today from the 1st day of your bill cycle. If your billcycle on 8th, it means from 8th of February 2009 until today, you've already used RM3.25. You can use this to track whether you've utilized the commitment or you've exceeded the commitment. |
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Feb 6 2009, 01:14 AM
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#75
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(fruitie @ Feb 6 2009, 01:09 AM) Very detailed explanation. Don't worry, usually DiGi will give you a few days before they bar your line even if your bill is already due. They'll give you even longer time to pay when their system is down and the billing is delayed. So when they bar you, you should know that they already given you many many chances by extending a few days till they have no choice but to bar you. Just remember that I haven't paid my last month's bill. I always forget to pay... Thank God, DiGi has yet to bar my line although sometimes I pay later than the due date. |
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Feb 6 2009, 02:09 PM
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#76
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
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Feb 6 2009, 08:52 PM
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#77
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(vinothen @ Feb 6 2009, 05:08 PM) actually...there is an insurance policy from digi. i activated it and good news....its all true >>>http://www.digi.com.my/whatshot/promotions/insurance/index.do Don't worry, DiGi won't scam you people. They give free 10k insurance coverage QUOTE(radi0head @ Feb 6 2009, 08:05 PM) Precisely. It's by AIG. |
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Feb 7 2009, 01:06 AM
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#78
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(fruitie @ Feb 6 2009, 09:16 PM) Viking, can you help me to check regarding my insurance problem? Aiks, what happened to your insurance thingy?You know my no. right? QUOTE(tslim2531 @ Feb 6 2009, 10:30 PM) Everyone, Last time I already said I intend to switch my Supplementary 1 Family Plan number to Digi Prepaid, Simple, just walk in to any DiGi Centre, request for your supplementary line to be removed from your main line and reregister as another main line e.g. DG20. Once it's separated, port in to Hotlink, then port in back to DiGi Prepaid. You're done But I found out that 1) It is impossible to port out from supplementary line to become a prepaid line no matter which service provider. Celcom CS said that all number along with the main number should be ported out together!!!!!! -- Since I wan my number alone to switch only, is there any other way to do so? (Celcom, Hotlink, Digi all do not allow supplementary line to port out...) (This also means that the initial plan : Digi postpaid > Celcom prepaid / Hotlink > Digi Prepaid cannot be done) QUOTE(Cowhide @ Feb 6 2009, 10:55 PM) WTA: Digi prepaid Family & Friends Plus <-- can add TM house number? |
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Feb 7 2009, 01:25 AM
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#79
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(fruitie @ Feb 7 2009, 01:11 AM) The system sent me the message to ask me to activate and I activated but it later says I'm not eligible. It happened three times already. Or maybe you are really not eligible? Will go through the criteria tomorrow when those staff go for their break. This post has been edited by vikingw2k: Feb 7 2009, 01:25 AM |
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Feb 7 2009, 10:11 AM
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#80
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9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(uhlaw @ Feb 7 2009, 03:59 AM) Since I still a student & no using any credit card, so can I use debit card for auto-billing? I so desperate for cash rebate No, debit card is not accepted. Perhaps you could ask your parents to lend you one and pay them once it's deducted from their card.QUOTE(fruitie @ Feb 7 2009, 04:02 AM) Oh, so it has rebate for auto-billing? Forget about it, Ambassador line not entitled for Auto-Billing I'm supplied with a credit card, care to explain more? Time to swipe. QUOTE(myahsam @ Feb 7 2009, 08:38 AM) Many years ago, they were offering RM10 rebate if you subscribe for auto-debit. But recently I heard from friends, they only offering RM5 rebate. Someone please correct me if I am wrong. Yes, last time they used to give you RM10 rebate when you sign up for Auto-Billing, nowadays they give you RM5 due to they've lowered the call charges and no more monthly fees. I guess it's much better like that right? QUOTE(dannygoh @ Feb 7 2009, 09:01 AM) you are correct. i hv 1 main and 2 supp with different account. i enroll for auto debit and i save RM5/per account = RM15 You need to wait for sometime before your OCS gets activated.Added on February 7, 2009, 9:05 ami ported my line to digi for 4 days & i still not able to register myself on OCS? |
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