Do you have any examples? PM me...

nice post, I do suggest this post as sticky till now 100s see it already and by some days will reach 1000s users if each user who read this post and send one complain letter to tm regarding the speed TM absolutely gona upgrade their services faster which will effect users directly for their goods.

I do see all the post related to this subject some says:
Tm sucks and streamnut is bad they cheat us. Come on people all Malaysian know that streamyx is the best internet provider in Malaysia till now .you says it’s not stable I say yes, you say its slow I say yes, but do we have better choice? The answer is no

You said ohh but the high people steal from the project and they put the money in their pocket, I say yes but are you going to change the facts? The answer is no, so just live with it.

If each user here act as adult good Malaysian Citizen, and reject this situation by trying to make Malaysia better place all of us will see changes.
Anyone agree with me?

Most of you may have been assuming that I am a pro-TM person and such. However , up to date there is no thread (besides this and couple of others) that provides insight and in depth information on how to fight for rights. Rather then just opening a thread and then crying doesn't make sense. For that I do thank this forumer for his time to come up with all the sample letters for people to complain effectively

Thank You, I need to make a complain to their International Link.
certain website got High Ping / packet loss..
can anyone able to do me a sample complain template for bad international link to China and US.
my English So-So only.

I would like to know if i can get help as i am a new user on streamyx, and i know about all their problem ( but we dont have a choice do we ....? ), Been lurking here since last year and keep myself posted on the issue.

I have apply for their fixed line and streamyx as well. Yesterday this 2 of Tm Wiring contractor come to my house ( i live in a flat 2nd floor) to connect my fixed line. However it is so unsatisfactory, and i will provide u guys withs SS of my wiring conditions later today. Below is a complaint letter i intended to mail to TM regarding the matter, give your opinion on it.

I still havent receive the call to collect my streamyx modem (3 working days????) from TMPoint ( as i choose to do self installation)
============================================================================

Dear [whoever in charge],

I would like to complaint against your TM Wiring Contractor. Yesterday,3.50pm 2 of them come to my house ( a flat, 2nd floor) to install and connect the fixed line. ( the appointed time is between 10am-12pm which they cant deliver without contacting me first)

However, not only they ignored the existing internal wiring ( which have been readily made available from the building contractor, all they need to do is just connect and punch it), but they insist on doing "NEW" wiring, with the reason that they "DON'T KNOW WHICH OF THE EXISTING CABLE THERE IS MY HOUSE'S SET OF WIRING" which is totally unacceptable. As it is their job and responsibility, "DON'T KNOW" is simply not an excuse.They also added that the other contractor dont want to do this and dump the job on them.( they complaint about how tired  they are etc etc)

Furthermore, as i live in a flat house, the new wiring that they made is just being  slipped through the floor electrical housing ( which house and route all the electrical wires in it for all the rooms in the floor). Once again they ignore the telephone's wire housing which is there and securely protected inside aluminium housing, and now the wire is floating outside, ready to be cut at any time ( if accident arise).

Not only that, they charge me an excessive amount of RM120 + RM30 ( RM30  is the amount i have to pay to TM as they explain), total of RM 150 for existing wiring ( which they dont know how to connect and ignored it).

I could provide u with the receipt that i receive with them as well as the picture of the wiring condition to my house. I would like to know how i should pursue the case, as my neighbour next door is using the existing building wiring, and my cousin house is just being charge RM30 ONLY for wiring.

I would categorize this case as cheating your client and demand immediate action being taken on your contractor at Bandar Baru Bangi's TM Exchange Point ( which is around 600M from my house).

===========================================================================

Btw, who should i mail it to? the TM website didnt do anything when i press the submit button.

No examples needed. If you have send an email complain to TM, then u can forward that email to MCMC with a message "Dear xxx, I would appreciate if you can look into this matter, xxxxxxxx"

MCMC will come back to you if there need more details.

This report relates to a message you sent with the following header fields:

  Message-id: <130478.28498.qm@web36501.mail.mud.yahoo.com>
  Date: Mon, 01 Dec 2008 18:15:57 -0800 (PST)
  From: TM Victim <StreamyxSuck!@yahoo.com>
  To: Hizam <aduan@cfm.org.my>
  Subject: TM Follow-Up Just call me to close my case because it is too long

Your message cannot be delivered to the following recipients:

  Recipient address: @mstore1.secure.tmnet.lmtp:ceo@lmtpcs-daemon
  Original address: ceo@tm.net.my
  Reason: LMTP transmission failure has occurred
  Diagnostic code: lmtp;550 5.2.2 Delivery failed: Over quota
  Remote system: dns;mstore1.secure.tmnet (TCP|192.168.10.101|9200|192.168.10.146|225) (mail1.secure.tmnet -- Server LMTP [Sun ONE Messaging Server 6.2-8.04 [built Feb 28 2007]])

Reporting-MTA: dns;mx2.tm.net.my (lmtpcs-daemon)

Original-recipient: rfc822;ceo@tm.net.my
Final-recipient: rfc822;@mstore1.secure.tmnet.lmtp:ceo@lmtpcs-daemon
Action: failed
Status: 5.2.2 (LMTP transmission failure has occurred)
Remote-MTA: dns;mstore1.secure.tmnet
(TCP|192.168.10.101|9200|192.168.10.146|225)
(mail1.secure.tmnet -- Server LMTP [Sun ONE Messaging Server 6.2-8.04 [built
Feb 28 2007]])
Diagnostic-code: lmtp;550 5.2.2 Delivery failed: Over quota

Even tons of tons of complaint TM don't even give a shit, i believe those email you send them, i'm sure they are gonna reply you back with those god damn bot replying piece of shit

routing problem got template??

Even tons of tons of complaint TM don't even give a shit, i believe those email you send them, i'm sure they are gonna reply you back with those god damn bot replying piece of shit

Routing problem? That's gonna be your modem bro...

i mean that streamyx international sites routing problem