Damn..is the crucial that bad? @.@

any, err, good feedbacks, in that case?

Well,

Not sure whether good or bad?

but i do do give Crucial USA .....5 out of 5 star for customer service...

I stressed my RAM yesterday. luckily nothing bad happened.

Well my Blasixtix Tracer also fail on me.
Try to contact kingmaker_20 for days now but.
He seem does not online for a quite a time now.
Hiya..

ok,
good for u...

hebat

this is what i dreaded the most...

Sell and go Missing.....

if international warranty apply,then try to RMA online.

nowadays.
it seem so call reliable seller really give you headaches on RMA issue although i understand it is beyond their control.
if given no choice,i will try to buy stuff from seller where international warranty apply as it is your backup in case seller go MIA..

As for other item no matter how cheap(like motherboard,graphic card),it better to get from local trusted seller as u can RMA yourself easily to the shop or distributor.

apa hebat bro??

care to share your thought?

my crucial oso got prob.....
any1 collecting faulty rams for RMA?..

my 16fd3 just died at 1.8v..
crucial tracer sucks..
really regret buying this.

isit 5th november already?

I warrantied my crucial ram myself too, cost me less than Rm20, instead of asking Shawty(Which he wanted to charge me RM60). I figure out that's costing way too much, anyway it only took bout 2 weeks for me to get the ram fresh from Crucial USA. 2 thumbs up from their service, wondering any malaysian company warranty like this? hehe

Wow, I can't believe just how smart threadstarter are cursing me for many things.
Guys, I have a life, I have my little brothers to take care off, I have a sick mum whose she just had a mild stroke and has been in and out of the hospital for a lot of times in this year because she can't remember things perfectly. Why? Because the doctor told me Oxygen can't reach some part of her brain. You think I sit infront of the PC 24/7/365 doing nothing at all? I have a life guys. I have a life.

Go to Hospital Universiti in PJ and check for Azmah Binti Yusof | IC Number 570520-03-6344, then you'll know just how many times I had to take her to the hospital in year 2007 & 2008 alone. She even go through one major surgery to remove a tumor in her head.
When she's in the hospital, I had to take care of her, I have to sleep there, and when I'm there, I have absolutely no access to the internet. Why? Because when she's lying on the bed sick, I can't leave her alone and take a few minutes to go to the nearest CC to check for internet. My mum is the most important thing in my life, what if she took the last breath & died when I wasn't beside her? What does that make me? That's why I can't leave her alone even for a minute.

Still don't believe me? Ask almostthere & empire23, these two knows the condition of my mum and they know that I'm not lying.

I may be a little slow in replying and I'm sorry for that. I'm really sorry, but please understand that I didn't purposely being slow in replying your PM.

About the charges, hey, you think I'm using Pos Malaysia Registered Parcel?
Just like what ndgoh said, I'm using courier. I'm not using some al-cheapo courier like Pos Malaysia Registered Parcel. Pos Malaysia Registered Parcel ain't warrantied and there's no insurance on your item. If you want me to use Registered Post, fine by me, but whose to be blamed when the item is lost?
I'm using Fedex International Priority which costs RM170 just to send one kit for RMA. You pay RM60 and I pay RM110.
Fedex International Priority costs a bundle because their priority is for the item to arrive in 2 ~ 4 working days. That's why it's expensive.

Even Poslaju International can only promise that the item will arrive the desination in 5 working days. I've tried using their service once, but the shipment took 10 days to arrive the destination, and from that moment on, I've stopped myself from using Poslaju International.

Do take note that I'm dealing directly with Crucial HQ in USA, not the local distributor. That's why there are RMA charges.
Before my mum got sick and couldn't take care of herself, ask a few other customers who RMA'ed their Crucial rams with me, they got their rams back within not more than 2 weeks. Longest is 3 weeks. A few of them even got their ram(s) back in one week.

If I'm dealing with local distributor, there won't be any charges in RMA.
But there's a reason why I'm not dealing with Crucial Local Distributor which is Conv*****ce SDN BHD. It's because the cost price they gave to me is the selling price I gave to you. If I do that, then the selling price will be higher.
This is why I choose to deal directly with Crucial and not with local distributor. It's because the cost price Crucial gave to me is a lot cheaper than the cost price the Local Distributor gave me.

And to a few who had to wait for more than a month before getting a new replacement ram back, You think I purposely delay the shipment of your rams? Please understand, It's not me whose being delaying the shipment of new replacement ram(s), it's Crucial.
Their main office [RMA, Sales, Marketing and whatever department] is in USA, however, the factory producing the rams is still in Taiwan.
They don't produce all type of rams everyday. Each type of ram where produce in one batch after another. One batch means 2 weeks to 1 month of production.
Sometime, the replacement rams is out of stock, so they had to wait for the new batch to be produced, this is what causing the delay of RMA, not me.
It's fully beyond my control. There's a few models of rams that has been stopped from production. To replace your ram, they had to reproduced a new batch of ram same as the model you sent for RMA. And when this happen, this is the other cause of delay.

Another cause of delay is Crucial being late in replying emails regarding RMA, the RMA number is the most important thing, and when they delayed in replying emails, all I could do is email them again & again & again until they reply.

I know you got replies and your replacement ram faster than me this time, but that doesn't mean you will always be that lucky and that also doesn't mean I always get these delays. Most of the time I got a reply from Crucial in less than 24 hours.

Yes some of the forumers are frustated because of the delayes, and to whom it may concern, I'm really sorry for the delay.
However, most of the customers who sent their rams for RMA were satisfied with my fast service and most of them got their rams in less than 2 weeks.

To Bliz, try asking Fedex about how much in RM will they charge to send one kit of ram using Fedex International Priority. You'll be surprised.
You think I want to cut corners & get profits in RMA'ing the rams? Grow up dude.

Another thing, Even how busy I am, I never run from my responsibility, I try to settle everything as soon as possible.
I even RMA'ed some Crucial rams that were originally bought from other Crucial resellers such as kingmaker_20, duo8668 & kvmcom.
Some of these guys were so late in replying PM regarding Crucial RMA and some of them didn't even bother to reply any PM at all. One of them even told their customers to RMA by themselves. One of them also said he'll have to collect 3 kits before sending them for RMA.
When these poor buyers came to me to asking for help to RMA their ram(s), I settled it as fast as I could.
For example, Siong who works under ngbh AKA LPS Technology, he sent a kit of Crucial 10th Anniversary which were originally bought from kvmcom & then later on he received a new kit of Crucial 10th Anniversary in 2 weeks. don't believe me? Go to LPS Center in SS15 Subang Jaya & ask him by yourself. Yes I know the example is only 1 because I can't remember all of them. If I could recall any of them again, I will personally ask them and ask them to write in here either did they or or did they not receive a new replacement ram in 2 weeks & I will also ask them to write in here that their Crucial ram were originally bought from who and did I or did I not help them in RMA'ing their ram(s).

To ndgoh & itanium, thank you so much in understanding my situation.

This will be my one and only post in this thread. Curse all you like, but before you do that, try being a Crucial reseller yourself and then you'll see that you can't protect yourself from a few delay caused by Crucial.

PS: Pardon me for my bad english.


Regards,

sHäwTY™ Enterprise

This post has been edited by sHawTY: Jan 5 2009, 11:32 PM

SHAWTY i know you have some dificulties , just hope your mum goes fine and best of health. all the best bro.

mesti bagitau ts nie....

Sometimes u just need to be a seller once to understand what happen behind the scene...

sHawTY is not your personal army!!

Agreed,shawty's service is not that good...i am not complaing its 1 month etc or what...i am just frustrated that he say "must ram box if RMA" to me, when crucial only ask anti static bags and a sturdy box...like me i dont have ram box (lose it)...and now so hard wana rma juz coz the box...boring.

This post has been edited by RageWeaver: Jan 13 2009, 03:46 PM

dah tahu bro tapi i tak pun "curse" Shawty....please read carefully...kawan

What u say is true but still Seller need to have good customer service as well......and Buyer don't give a crap about Seller problem......

Just imagine, what if u are the receiving one like our Bro Lonely here...
http://forum.lowyat.net/topic/744220/+220

post #232


Frust...right???
I just happen to come across the post coz i thought of RMA thru Shawty at that time....but seeing Me Lonely predicament....