OkOk

Since some of u bought Crucial Ballistik ram from by lowyat seller where international warranty apply.

My case;

My Crucial Ballistik Ram(bling bling) 1066Mhz finally die on me.

Since i bought from sHawty,i pm him on 20 Oct morning 8:42am regarding the RMA.
I wait until the next day morning passing the 24hour....still tak ada pm

So, i try my luck RMA thru Crucial Website on 21 Oct morning and since i was a bit pissed off...lator the afternoon i posted my request again on this sales thread at 4:33pm,Post #229

the link
http://forum.lowyat.net/topic/744220/+220

Guess what,15min lator i receive his reply thru pm....on RMA and the cost,and forgetting to include the address as well.
I didn't reply immediately since i have make the RMA request on Crucial Website.

Fast forward few day,still no answer from Crucial Website...
guess at that time,really no choice but have to fork out RM60 for RMA service thru Shawty although i think it pretty silly to pay and still wait for more than a month plus as what Mr Lonely inquiry,Post#232

the link
http://forum.lowyat.net/topic/744220/+220

I request for sHawty address as i was prepared to send to him on 24 Oct 9:01am and only get the reply at nite 8:22pm which is fine by me.

However,Crucial approve my RMA the next day,25 Oct...which is a surprise.

Checking online Pos Office if i were to Pos Laju to USA will cost me RM70 plus which will arrived within 2 to 3 days since Crucial reply below;

"Thank you for contacting us. Please write your RMA number on the outside of your package and return the product to Crucial Technology within 10 business days"[COLOR=blue]

Anyway i decide to choose the most cheapest way,Pos Malaysia Registered which only cost me less than RM10(maybe RM20) without insurance but take 10 to 15 working days..

Budget very tight mah.

Stupid of me,i only posted it on 30 Oct and i was really keeping my finger cross and prayed hard somehow it will arrived fast fast...hahaha

As expected,it have yet to arrive coz on 14 Nov,Crucial send a reminder;

"Thank you for your recent inquiry. According to our records, we have not yet received your return. If you still would like to return the product, please do so within the next 10 business days or your return merchandise authorization (RMA) number will be canceled."


Quickly,i call up Pos Office helpline and the only thing that they can tell me..it is on the USPS side now.

So,i reply immediately to Crucial stating please wait as the RMA is on the way...hehehe

it did finally reach Crucial finally 20Nov
"We're writing to let you know that on November 19, 2008, our RMA lab
received your returned product under RMA #40869412.
Your RMA is now being processed as you requested."


The next day Crucial send my replacement;
"Great news! Your Crucial memory order is packaged and ready to ship by
UPS International P1 Express Saver. To check on the status of your shipment, click on
the link below. You must reference your order number when checking on
the status of your shipment"


SO guys,
it seem in my case i can do Crucial Ballistk myself as u can see how good is the Crucial Customer Service.

i taken a risk by using the cheapest method but as u can see we are still able to receive replacement within a month at RM10 or maybe rm20 only.

But i bet if u willing to pay RM70plus,u can get it with 2 week.

So i say here,paying Shawty RM60 for RMA and still wait for one month plus is totally unacceptable.


I posted here just to let everyone know..that there is still alternative.


Latest Update;
Got my replacement RAM yesterday.
(Delivery within 3 working days)[COLOR=blue]

Super Fast Service from Crucial Technology USA[COLOR=blue] but THUMB DOWN for our so-call Crucial Reseller on RMA service if they are charging u premium price and the delivery is still more than one month[COLOR=red].

This post has been edited by MakNok: Nov 25 2008, 10:25 AM

Thanks bro really needed the guide. My Crucial Ballistix Red Edition seems to be having a problem lately. Occasional blue screens here and there and when I ran memtest got an error code stating its my RAM problem. Need to send for RMA when I have time after my exams.

Wow , Million Thanks to MakNok bro , you post in time as my ram just came with problems, you are the man, save times and also $$$

Crucial RAM Seem Fail Quite Alot

So Many Ppl Want To Send RMA. My Friend's Unit Also Dead

Quite Cheap if the postage only RM10.I also want to RMA my crucial ram.

Want To Ask

We Don't Need To Bear The Return Postage? So Good..

It's Really Cheap

how did you wrap your ram? what box did you use?

nice guide. what postage u used?

someone should create a tutorial how to package for Return merchandise authorization....

Wow thx for the info mate, using crucial right now and hope that they will not die on me

but RM 10~20 cost to rma crucial ?!?! its very cheap indeed..

Nope,
we only bear the cost when sending to them.
They only bear the return cost as stated in their email.

"This RMA has been set up as a wait-to-receive, which means we wait to receive the module from you before we send out the replacement. There will be no debits or credits involved with this exchange method. If you would like the cross-ship method, please contact us at (800) 336-8896. If you choose the cross-ship method, we will ship your replacement order if you agree to have the purchase charged to your credit card (if applicable) at the time of shipment. When Crucial receives the returned product, we'll issue you a credit in 7-10 days."[SIZE=7][COLOR=red]

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Added on November 23, 2008, 9:40 amPlease dpn't throw away the original packaging if possible but it is still possible to send using other method as stated in the reply

"Please return the product to Crucial and package each piece individually in an antistatic bag(s) or place appropriately in the slots of ESD tray(s) and ship in any sturdy box. Please include a copy of this email with the contents of the package. Please follow this process so that the product does not receive any damage while being returned. Crucial will not be responsible for damage to an improperly packaged product. Please retain shipping information, including tracking numbers, until your account or original credit card has been credited by Crucial or until you receive a replacement product. When returning any non-memory item (graphics card, flash drive, or card reader), in order to receive full credit you must also return all accessories (cables, manuals, or CDs) that shipped with the product. If accessories are missing, $5 will be deducted from your refund."

[SIZE=7][COLOR=blue]

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Added on November 23, 2008, 9:54 amOur our Pos Malaysia,

two option;

cheapest Option:rm 10 or rm20 (forgot lo) but take 15 working day..

expensive:pos laju:rm70 plus(only check thru internet,forgot to ask over the counter) but only 2 to 3 working day.

but u could try other courier..
i did try DHL courier before(last year)....sending back defective ram(from ebay buyer) but it cost me RM120 if i am not mistake.

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Added on November 23, 2008, 9:58 amit easy
go to the link below;

http://www.crucial.com/support/returns.aspx

Under Warranty Replacement,
select request an RMA number for your warranty replacement


fill up the info...and then wait for RMA number in your email..

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Added on November 23, 2008, 10:02 amsince i using a cheapo method(high risk and long delivering time), i was preparing for the defective ram somehow will get lost in transaction.
if u really wan to get back the ram,using pos laju international might be the safest way but at rm70 plus.



not sure whether Pos Malaysia have insurance for Registered Mail...as i forgot about that.
i didn't bother at that time coz who would wan defective Ram,right?

anyway i am waiting for my ram to arrive



This post has been edited by MakNok: Nov 23 2008, 10:08 AM

really good info bro...as many will probably take easy way and let someone else take care of the rma....but like this is a good deal....dont have this ram though but..txtx

ThankYou For The Information..

RM10-20 For RMA Really Cheapest..

Maybe You Guys Can Collect All The Defective RAM. And Post It 1Shoot?

good idea!!
still...need one collection center..

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Added on November 25, 2008, 10:14 amGot my replacement RAM today at my office.
actually it was delivered yesterday 25 Nov.



This post has been edited by MakNok: Nov 25 2008, 10:14 AM

hmm been telling ppl a lot time ago
when they change to the black pcb
heck i was one of the first to have the levin pcb's when it came out in the world.
the voltage tolerance is really bad...

but that little twerd told u guys otherwise and u guys believed it.


team xtreem PC2-8500's black pcb has the best voltage tolerance ever
4 sticks running at 2.3v for 24/7 for months without any issue.
memtest86 even ran it for 2 days straight...

This post has been edited by cstkl1: Nov 27 2008, 08:11 PM

for u.
nice info indeed .should pinned these thread.

very informative post in kopitiam

welcome to intehnet

its on the internet... this must be treu!

I experince the same thing,crucial side damm fast.I wait like 3weeks due to the fact i use cheapest postage
Ram arrive at crucial site,tomorrow ship out and get it few days later
BTW,I think can claim postage back from crucial but not sure on that
Crucial PCB is quite think,hmmmm Maybe that why it die
My Xtreem got more benching hour and at tighter timing,higher v but still alive