QUOTE(kobe8byrant @ Nov 6 2008, 04:51 AM)
We wake up 2 to 3 in the morning expecting to watch our favorite team play and there's no weather affecting the Astro signal but then, Astro STILL manages to find a way to piss us off! Somehow along the line, my TV reads "This channel is not included in your subscription. To subscribe........"
What the hell have I been paying for then? I can understand that transmission would be interrupted in the event of bad weather but what's the excuse this time?! Bear in mind, this is not the first time this is occurring, when United played West Ham (and Spurs played Arsenal), we had the same crap and missed 20+ minutes of the matches shown. It's annoying as heck.
Is there a channel where we can voice our complains? Writing to papers, would they publish our rants? Consumer tribunal or something cause I didn't stay up at 4.51 AM to face this garbage.
i'm not sure if anyone here replied to your post, but i'll try my best to answer yours.
Do you put your Astro on Standby mode? I have seen many people (friends, family, neighbours) after watching a program at Astro, they just off the TV and go off and leaving the Astro still on. I'm not a tech geek, but Astro needs to be at Standby mode so that the folks at Bukit Jahil can install the latest patch, if you will, into your Astro box, system, decoder whatever you want to call that thing.
Just like games these days, you can't join a particular server if you didn't install the latest patch first. Anyone has Steam? You have to let Steam download and update Game ABC before you even play it.
If you do put your Astro on Standby mode when you're not using it, check if you paid your Astro bills on time. Once their Customer Service folks told me that they might cancel off some of your channels if you don't pay the bill in full, or late payment.
just my 0.02