Recently I have extremely terrible performance with my Streamyx. Customer service told me it is just me while other are enjoying good broadband quality service from Malaysia top ISP.

Please vote and discuss your findings.

I believe satistic will give the real pictures of the scenario (provided TM-NUT people not cheating here).

Since it is obvious that most members here are suffering from slow Internet access, here I provide the number to complaits. I advise after a few failure to solve the issue with its customer service, request to speak with thier superior. Do pressure them with any means so they can feed back to higher management and hopefully reach thier axxhole CEO.

100 (free)
1300-888-123 (I think 24 hours, but all are idiots)
1800-882-882 (I think only up to 9:30pm)
1300-889-515 (Please complait on this line first)

We have to work together by keep on complaiting....

This post has been edited by chanhin: Jan 14 2009, 01:38 PM

i am generally disatisfied by streamyx because what they hype up in their advertisements somehow doesn't happen in reality. performance is always erratic for me (even though i live quite close to their Shah Alam HQ). so yeah, Malaysia's TOP ISP really needs to live up to its claim

It does not matter where you are. I also stay close enought to thier Kelana Jaya HQ...

Thier speedometer seems always indicate close to 1.5 mbps.

But in actual usage, I got very slow basic web access and keep hang here and there. Check with ping and I found it actually timeout on many local and oversea website.

that's what we called ADVERTISEMENT. in reality is a different thing

you are just stating the obvious, but i support u

Last time TM-NET is still okay... only recently TM-NUT change too much... maybe new CEO... dunno why they choose to be axxholes...

Everything need prove and satistic... I want to make sure I am not the only one complaiting.

For those who vote the service are perfect, please name your position or relationship with TM-NUT.

voted "Very bad. Slow performance or high down time."

Well, Youtube and some certain website is extreme slow.........

Luckily i got Jaring line as a back up...

For those, who is under Jaring coverage, please change to Jaring.

at least Jaring can utube without buffering...

Last nite I check (they said they swap some card), and then I fail to finish loading streamyx.com main page...

All major website ping also timeout.... except Yahoo return about 60ms

I wish all members here can work together and spend some time keep on complaiting... Malaysia Boleh... TM-NUT Boleh...

This post has been edited by chanhin: Oct 15 2008, 09:37 AM

those who says good really is tmnut spies/agent

very disatisfy....see i often come here and rant pun tau la

---

Added on October 16, 2008, 9:01 amWHAT???!!!

ask them to come here n go to wikipedia see how it describes SHYT MYX



This post has been edited by daimon: Oct 16 2008, 09:01 AM

TMNut looks you in the eye and lie shamelessly.

Without fail, every time I call to make a complaint, they tell me that I am the ONLY one with such a problem and that they have received no other complaints. Best part is that if you speak to a few people (which you inevitable have to since they do zilch and you need to pester them) they all give you different stories.

TM should give every user 4mb lines for sucky service n poor customer service to make up for all the service disruption for the last few months.

Hard to say... Maybe there are still 1% of happy users there... Maybe...

But I yet to know personally on anyone is satisfied with current TM-NUT performance...

At least I feel I am not alone

4mb line is completely useless for current shxtty performance... They give me 1Gbps fiber optic link also useless... What's the point of 1Gbps where I cannot use up to 10kBytes/s?

I deeply agree on it... I also have same experinces... Different customer service give different answer... I think they are simply making up stories to delay your complaits...

Let me share my latest conversation with them last nite. They told me they had solve the problem on Monday!!! And case close!!! No one inform me... and last nite I even fail to ping yahoo.com as well as local website that they name it!!! And I even call them on Tuesday nite (one day after 'settle' the problem), and they informed me they are still working on it.... It is all complete lies and stories... It must be TM-NUT give authorities for them to make up stories.

And the customer service trying to manipulate my thinking and say oversea website are like that... Like we dunno the actual speed. Until I told them my company is not using streamyx and I know the actual speed, then they keep quiet on it... Before that, they dare to say maybe actually it is not slow, it is just how I use them... All these fxxking excusses that pissed people off.

Here is few suggestion from me...

Keep calling 1300-889-515 and make noise... Please shout to them and do not treat them as human. Being polite just make matter worst and being ignored...

And when they trying to fool you that no such thing of speed issue, ask them to write you the e-mail on the points they just stated. And then we sent those e-mail to press and also publish on website.

I doubt those TM-NUT liers dare to write e-mail as they know they are cheating customer... And only dare to lie over telephone. Thus I also suggest do the conversation recording and let's share on the Internet. See how much TM-NUT can deny their cheating later...

Damn... These TM-NUT things really disturbing my emotion right now...

This post has been edited by chanhin: Oct 16 2008, 10:33 AM

pathetic isp...to say the least

Malaysia Boleh!..everything related to the Gomen sure Boleh..Screamyx Boleh!, Proton Boleh! etc...but one thing they don't realise is they are soooo far behind other countries and yet they keep saying Boleh!..we are all being conned by these stupid, incompetence, unreliable & blah blah blah bastards who f***en run this country..get use to it guys there is nothing we can do about it!

and i think need to becareful whenever calling 100 for complaints bcoz recently they will hv such thing like THE CONVERSATION MIGHT BE RECORDED FOR THEIR EMPLOYEE TRAINING OR FOR REFERENCE bla bla bla


i doubt their motive of doing so.... LOL

maklumla, they r such unethical and dishonest company....

Sorry to say these, I felt pissed with TM-NUT.

I have the same thinking... Whenever I heard those 'Malaysia Boleh' words from Mat Salleh, I felt embarrased.

The only solution is changing the government, which everyone of us have to do our part. The curropted system is too bad... and destroying the nation.

Dun worry on the recorded conversation... Each voice call are recorded into 16-bit PCM wave file. Example; they can copy and forward some complaits to thier superior. If you complait one of the customer service use f word to you... and they can trace back.

About unethical and dishonest company, this wasn't so bad in the old time... but now really bad...

So 50% of the users here are angry with TM-NUT... So it prove I am not alone... fxxk TM-NUT!

This post has been edited by chanhin: Oct 17 2008, 05:24 PM

having shyt connection ! now!

stupid customer service.... she scold me in two ways...

1. She said my connection slow coz my problem... not theirs.... coz i didn't off my modem for 2 days... i never off my modem sometimes one week speed faster then now...

2. she scold me when i test speedometer why dun test download and upload together, i said i forget she asked me its there u cannot see a???

wah like that call customer service a??? bullshit la all this... the fella name is Alice...

Super unstable ping and spike lag makes me fail to reach lv 70 on WoW today, darn you to hell, TMNUT!!!

If I cannot PVP well tomorrow, another DARN YOU TO HEAVEN AND HELL!!!

This post has been edited by Goliath764: Oct 17 2008, 11:18 PM

We MUST teach TMNUT lesson!!!

I do suggest you compile a report and e-mail to the media. Do write to several press at once.

And we will compile a bigger report together to TV media as well later... And ask them to expose TMNUT problems.

For everyone that complait, please write down the name of the customer service. If not sure on the spelling, ask them to spell it out. Write down time and date on when you call. All these are needed when we need to compile several reports later...

Since TMNUT decided to screw up thier own company, I have plans to expose thier dirty practise one after one. Hope you guys can support me. And please report to write down the details. And if you have the equiptment, please record down the conversation and label it with date, time and who you speak with.

It is about time to strike back.

what r u going to do?

what can we do? complaining to the customer service definitely won't help as they alrd chosed to ignore complains.. , and dont forget most of the media are gomen control so it's hopeless! the only thing we can do is to educate more people to wake up and vote BN out in the next GE if PR still fail to topple the current gomen! the core to all the problems we are facing in Msia is BN and its corrupted cronies, therefore by getting rid of them only we can seek for improvement otherwise there is nothing else we can do about it!

This post has been edited by fevercrash: Oct 18 2008, 07:54 AM

Bro,

Whatever u do.
I will try my best to back u up

No offence, but do u actually think dat keep complaining will make them fix things? We msians have alr suffered slow connections for years n nth has been done even tho there are tons of complaints. Suck it up la, complain oso waste time onli.

agreee lo..bt thentakkan jus do nth

Please do not make TM-NUT easy by giving up.

They make us suffer, and we will do the same.

We should keep calling to complait them, other related authorities and also the media. Do remember to collect the details on the complaits. Always ask who answer your call, write it down and send to press.

This post has been edited by chanhin: Oct 20 2008, 09:22 AM

i dont know who votes,

"I am perfectly happy with the service. Very good performance with virtually no down time."

may i surf internet and download at your home. <.<

I believe there are TM-NUT rpeople also in this forum... Be it working there or related in a way. From the statistic, there should be at least 5 people.

Anyway, TM-NUT seems do not care people hated thier service quality... Really TM-NUT... Malaysia Boleh!

This post has been edited by chanhin: Oct 20 2008, 04:01 PM

ya la... Malaysia boleh. even tak boleh oso become boleh.

i'm stayin in Pj sec 17. almost every few days no water(nice SYABAS). yest nite cant online at all. most of the time crappy line. BOLEH.

i wonder why ppl say MALAYSIA BOLEH. boleh giv ppl crappy service and be proud of it.

Extremely dissapointed with it, the pass few weeks I have been having problems after problems from streamyx. From disconnecting my line secretly without me noticing it, to giving me bandwidth speed less than 50% of the package I subscribed and finally to disconnections every freaking 10 MINUTES!!

hmm.. good thing i downgrade my streamyx plan from 1mbps to 512kbps.. not really much diff in speed.. yes, streamyx is actually the worst isp in the world.. how i wish i am in japan, can see pr0n everyday without buffering and <100 ping..

oh my....this is terrible

like living in 3rd country?

You can stream HD porn while BTing and http DLing without problems even.

Best thing is the price they pay for in Japan on their ISP(96mbps) is just slightly higher than us when converted to our currency.

ofcoz la..they got big boss let them do whatever they want ma

see in future if got strong competitors come in...sure they will scared lost customers...

but that time i hope to see everyone switch to other ISP but not them...MUAHAHAHA

What else to smack, TMNut is bigger major shareholder in our country telecommunications...

It just TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut TMNut.... In the end, stil TMNut...

use their service until i feel piss...feel dissapointed, feel speechless

wasting my time my energy my everything to always complain them

pay them and still need to worry about the connection...adui

why they haven bankrupt yet

I had took my time to screen capture and compile my report with proves and just e-mail to;

TM-NUT so call help line that suppose to help people... LOL... (help@tm.com.my)
Malaysian Communications and Multimedia Commission (ccd@cmc.gov.my)
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA (aduan@cfm.org.my)

I advise you guys to do the same. I have no choice as now TM-NUT people started to say there is nothing wrong with the line from point to point and claim I am trouble maker.

TM failed in providing good service since the launch of 1515 (56k) if anyone remembers those nightmare.

Even complaining to MCMC or CFM would not help even though they have the right to strip off the broadband service license but once a word from PM, they couldnt do much.

TM = backed by government = backed by backed by ministries. No matter how much we rant, we protest or whatever, the only reply they will give us is .. we are looking into this issue, keep paying your bills.

Terrible. It make you angry by having problems on basic web sufting, ftp, gaming, ping also timeout etc.

i do the same la
until CFM called me and ask for more details

the guy ask me try to use TIME

but it only available at MONT KIARA there laa

---

Added on October 22, 2008, 6:59 pmlol

they are good in telling to customer to patient and support their service

I HAVE NO CHOICE ONLY use their service one

This post has been edited by daimon: Oct 22 2008, 06:59 PM

how abt wimax ?

Yeah... FYI, I fail to logon into MSN for few months... thought I forgot the password...

Only now I realise it is fxxking TM-NUT issue... Just now I keep trying... after many times, it finally successfully login

But I doubt its functionality can be really used. Thanks to TM-NUT blocking here and there...

WIMAX FTW!!!!!!!!!!!!!!!!!!!!!!!!!

Good or bad?

Latest update: no update from TM-NUT... and my P2P still consistencely lower than 20kB/s

---

Added on October 24, 2008, 12:39 pmLatest Update from TM official who called me.

She claimed that the result of the broadband team investigation indicating nothing wrong at all.

And again now she ask me to test speedometer, which got nothing to do with my complaits.

IMO, TM-NUT really never getting tired of cheating people... I will try my best to get thier answer via written material like e-mail rather than voice call. I need something before I send to the press.

This post has been edited by chanhin: Oct 24 2008, 12:39 PM

Just send to the press. Don't waste your time. I am getting tired about TMNUT service.

who the unhonest guy choose this ?

"I am perfectly happy with the service. Very good performance with virtually no down time."

This post has been edited by 3536837: Oct 24 2008, 08:48 PM

Still waiting for Wimax zzzzzzzzzzz

voted for terrible.

ugh...download speed i get currently is worse than a dial-up!

for me the speed is normal, but when i go for china webside, it currently slow, youtube want to take time to buffer alot.

TM's staffs?

Generally satisfied. Good performance and hardly notice any downtime.

I need to wait 2 weeks... which mean this week is the date line.

Let's see what kind of lie TM-NUT going to tell me later.

Possible... Cannot deny there are members voting as happy service.

Wimax dun have at my areas.

Same...

Same also... China website is super duper slow.... Try to check your e-mail hosted in China... hardly can download... if contain pictures.


You are so lucky... You stay around with other ministers?

Stupid TMNUT, now the broadband team pass to basic technical guys to call me and asking me if my modem is okay, using spilter etc... all these nonsenses again and again....

I really felt TMNUT is irritating..... +

This post has been edited by chanhin: Oct 29 2008, 01:59 PM

Actually it depends on area thet served the services. If the QoS and infrastructure is good, then you'll get good connection...

If not, then you know the answer But, you all should know that gateway is bottleneck and it's your luck if you get better services

Look at the number of votes on Streamyx is Terrible lols

I am perfectly happy with the service. Very good performance with virtually no down time. [ 7 ] ** [3.21%]

Generally satisfied. Good performance and hardly notice any downtime. [ 12 ] ** [5.50%]

Not too bad. Consider acceptable performance with acceptable downtime [ 27 ] ** [12.39%]

Very bad. Slow performance or high down time. [ 43 ] ** [19.72%]

Terrible. It make you angry by having problems on basic web sufting, ftp, gaming, ping also timeout etc. [ 129 ] ** [59.17%]

i am generally unhappy with TMnet service and also their high ping during online gaming
plus always up and down .... especially during weekend
hope they can improve their service better

WiMax FTWW means good

The impressive thing is that... TMNUT still insist there is nothing wrong with the line from point to point and it is always the user fault...

=> => => =>

This post has been edited by chanhin: Oct 29 2008, 09:55 PM

i am so tired to complaint them anymore

haizzzzzzzzzzzzzzzzzzzzzz

just let it be la...

i've not experienced any downtime these past 2 or 3 months yet HOWEVER the performance is and i think will always be an issue here...poor... in fact tonite web surfing is quite slow...and torrent is like <10KB....what to do

They purposely acting so stupid just to piss us off until we give up.

Please do not give up so easily and proceeding with complaits in all channels again and again...

Same case here. The performance is irritating.

Kept getting owned at online games..Simply terrible connections but what to do? They already have a full staff of professional dimwits to help you..Tip: Next time you call streamyxt, remember this line " already did that, nothing is happening" even if your not infront of the pc :-P

i complaints many time la

they keep coming to my hse fix this fix that

just came to my hse changed the cable which connect frm outside into my hse one

then still got prob then i complaint again

heard they said if got problem again will try to change my internal wiring

but the problem is when i experieced this prob since FEB...my neighbour has d same problem that time too...so

not my inside my house problem loh

haiz...they stupid one la...

those big companies in msia like ktm lrt ...really

TM suppose to be the same la

Same here... Connection is no issues... Just super slow and connection like hang.... Streamyx stop all my Internet transactions from time to time

I really hate TMNUT...

It is so pissed reading news like;

http://biz.thestar.com.my/news/story.asp?f...25&sec=business

This government is completely hopeless...

Terrible. It make you angry by having problems on basic web sufting, ftp, gaming, ping also timeout etc. [ 137 ] [59.05%]

It prove that I am not the only one complait.

Super useless. Freaking pissed at them. Dimwits have no idea what to do and their response is so slow. Call in 2 working days time = no call

i hate it. we're paying money for lousy services.

Hm... ever since I moved to my new place, the line is rock solid stable. I think it's the phone line quality.

If using DCs/FTP I can always get near full speed, around 170 - 180Kb/s.

But most websites give me crap speed, I remember it used to be faster. Rapidshare can give me anywhere from 1Kb/s to 90Kb/s, but very very random. BT is really depends on local peers, overseas peers give crap speed. Youtube is always slow, can't even stream a no-audio video sometimes. I get the feeling it's our proxy slowing things down (who knows what kind of filtering/inspection they are doing). This might explain why DCs work well.

When I was in Singapore I saw my friend's connection, he was streaming a news video feed, and a separate radio feed. Damn envious

Fortunately, I've not had to call them for any customer service so far. After reading all this horror stories I also scared to call.

Damn line everyday, working at office only morning speed ok, afternoon slow shit, night time slow shit. Is terrible when it came to weekend like sat/sun, play game with high ping! TOP ISP my @XX!

I really hope some hero in Malaysia can teach TM a lesson...

Personally, I do not have any issue with any TM for blocking torrent traffic even though I download stuffs via torrent regularly. However, what I cannot tolerate is that the moment they start throttling the line due to torrent, the whole connection becomes totally crap. Online games lag, websites takes forever to load, frequent timeouts on some websites loading, etc. even when you already closed the torrent client.

You would think that when they bought their "network shaping" solution, they would be smart enough to get one that ONLY throttle torrent traffic and will not affect the overall bandwidth by too much for other online activities. Too bad considering their intelligence level, they probably got one that made a bad situation even worse and pissed off an already angry mob of customers even further...

To put it short. TMNUT got IQ problem...

Note that althought Human and monkey share lots of similar DNA... They are still not the same spesis... It might explain some of the IQ and stupiditidy issue. You cannot expect monkey to think like human after all.

For those who has problem to believe the above mentioned statement, try to give them a call (1300 889 515) complaiting on slow Internet. Once you talked to monkey, you will understand what I mean.

By the way, those monkey made lots of money...

This post has been edited by chanhin: Nov 2 2008, 02:32 PM

On a scale of 1-10 (1=poor, 10=excellent), I would give them a zero.

You so bad... At least the streamyx.com speedometer still working right?

I agree with you

we should know that TM make a FIXED money from our bill, wheter we use it or not, we still ahve to pay the bill

But, when come to the service solution, they're totally slow, like they service to us

Since thier own people confirm my slow Internet problem with thier own modem and own laptop, I am going to call them for rebate tonite.... Screw the monkey company...

Heres a tip if you keep on disconnecting and connected, its simple yet effective and may sound stupid but tested on 3 different locations and it worked, for you it may or may not work......leave your house phone hanged-up.

Another better option is to hang TMNUT CEO.... It should be much more effective.

This post has been edited by chanhin: Nov 3 2008, 02:19 PM

Yesterday Technician change my port again...

And today the so call ISI team will change the card where he already know changing card/port will never help...

I don't think calling their CEO an @ssh0 or stating that you want to hang him is likely to make them want to listen to you.

Remember, they are the ones with the power as they are a monopoly. As long as they remain so, we just have to try our best to negotiate and get them to agree.

This thread in its current form is probably useless regardless of the statistics it generates.

This post has been edited by Reuben: Nov 5 2008, 03:43 PM

Please read the orignal first message. This thread started because TM said I am the only one complait about slow problems and nothing wrong with them from point to point. Whole bunch of lies of TM feeding customers on daily basis...

Thus this survey is to confirm I am not the only one facing the problem. And it prove clearly that they are wrong.

And eventually, there are lot more cases like this one

Even at remote area, the subscriber facing the same issue...

After the technician change card and port again yesterday (I think at least 4th time), I tested the same sucking speed.... many websites are like mission impossible to access... Video Streaming? Hahaha... Really pissed...

I call the guy (so call human spesis) directly and he admit nothing wrong with the local port and it is the international links that TM-NET control the bandwidth. I showed my unhappiness and he said nothing he can do as he can only compile report (in nice proper tone)...

And he said TM will call me today to explain (but not solving the problem).

I think we really have enought shxt of this nation biggest ISP...

This post has been edited by chanhin: Nov 6 2008, 09:36 AM

lol u just notice it?hahahahaa

hi all,
i'm a new streamyx user, 1mb combo package, just started to use it today,
but shit really happens, when i chk at modem configuration page, hell i got d/u 512kbps/256kbps, thats half of my package!!!
i saw this similar case tons of times already, is it another tmnut's dirty tactic to save some of dumbass bandwidth???

Things to do / Self-investigation (streamyx only), *updated - what to do when mis-capped (Broadband Problems)

Please don't be quick to judge them when they screwed up. It probably wasn't intentional in the first place. As a customer you need to inform them these things or else they'll think your satisfied with the service.

Anyhow, good luck.

This post has been edited by ahpek26: Nov 6 2008, 05:12 PM

wasn't intentional?i don't consider as unintentional. if the cases seldom happen, i can consider it as unintentionally. BUT this cases occurred too much in the past until now and why they don't take serious on this complaints? they will fix it for complaint users IF THE CONSUMER FOUND OUT but not for all. just like painting the crack on wall with 'thick paint' to cover it. did you guys ever seen an ads for consumer to check their bandwidth of the package in tv/media?
they "unintentionally" make the mistake just to save up the bandwidth for an area and get more user, then....u know...
i think if the ads on air, they will close the customer services on next day haha

This post has been edited by gnush85: Nov 6 2008, 07:02 PM

haih say so much also useless la. The entire cyberspace is littered with Shitmyx complains and issues, but until now no tangible action is taken yet. So sad. Vote for a better govt next time for CHANGES, since govt = tmnut = govt.

Really must change government... We have to tackle problem at its root cause.

forgot to tell that i reported to TM 100 straight away after i found out this problem, they said give time 1-2 days, so lets see if they can settle this in 2 days, if not i'll rant furiously to em