It's funny you thought that StreamyX is a company. StreamyX is actually a DSL service name by TM and TM offers more than one service for instance your home phone is one of them. TM is offering dedicated line as well as MetroE and Fiber solution if you are willing to pay for broadband. Looking at the annual report, I don't think they are a poor company as they are still getting profit. TM actually also invests in several other countries for instance Sri Lanka, Vietnam etc.

And No, TM is not monopolizing the broadband industry, there are plenty of broadband service providers in Malaysia. Just that people do assume it's the only one, I will say TM is doing a good job in their marketing. Or people are just giving themselves excuses to not to change to a better/ more suitable one.

You are saying you are afraid to change to other broadband service providers but if you don't try how do you know? Listening to friends advice not necessarily right sometimes, your friend eats shit doesn't imply you should. Celcom and Maxis do have a router like 3G modem which you can use to share your connection out. In fact, you can try to purchase other 3G devices from the internet to use in Malaysia, it should work.

So in short, there are alot of things you have not figured out in the broadband industry in Malaysia. Do some researches and you are good to go, stop listening to people who don't really know anything ranting because they are just lazy to change.

This post has been edited by p4n6: Nov 10 2008, 12:10 AM

I'm stating the truth of the current scenario of broadband business happening in Malaysia without bias.

The only way for you to be able to give pressure to your service provider is to switch and hit them where they hurt most. You have complained and yet no solution to your problem, if you still continue, then who is stupid? The consumer or the provider?

You are the type of person who prefer sitting there an wait until the good fall from the sky. No action talk only.

No action talk only is malaysian culture. Customers don't stand up and do the right things while just expressing anger in a forum, that doesn't really help.

No one dares to be a man. All angry customers can switch to other ISP or disconnect the service to hurt TM pocket until they learn their lesson. But no one wants to do it ... everyone just wait and do nothing (note that complaining on forum is not considered as doing something).

On TM perspective, they are doing the right thing cause they know Malaysians weakness which is no action talk only.

So, TM is not wrong, they are businessman, they are doing what they should ... it's the consumers fault.

How do u define TM line? StreamyX line? TM copper line? Fiberail/Fibercom fiber line? What TM lines are you talking about?

Do you mean if the other ISP is using TM fiber line (fiberail/fibercom) will have quality as bad as StreamyX as well?

A lot of people cannot differentiate between StreamyX service and TM network infra.

Note that your main enemy is StreamyX service. TM StreamyX can provide better service to the people if they want to as they are capable of doing so, but they refuse to do so because they know even if they don't do, people will still be using it. There are alot of assumption made by people that StreamyX is the only broadband service in Malaysia, I guess TM StreamyX marketing strategy is very happy to hear that.

Failure to change is every StreamyX customers weakness. You are scared, you are worried, you rather complained about it with no response than giving other ISP a chance or at least to try.

Some people are so blind that they rather blame on the politics just to create excuse for him/her to remain using StreamyX.

Chanchin, you are still paying TM to provide bad service, you are helping them, and you don't see yourself as a dog? You are their supporter, you are still loyal to your master even though your master is feeding you garbage! To me, you are not just a dog, you are a garbage eating dog. Now stop calling other people dog and go to look into the mirror.

What about Maxis 3G, Celcom 3G, UMobile 3G, P1 W1MAX, TDC, etc are some examples you can try. I'm not saying every one can change as it's subject to coverage of the service, at least you should do something if you really can.

Action speaks louder than words.

If you already know TM StreamyX doesn't care your problems why you are still subscribing to it and wasting your time to complain with no response?

TM is a company, profit is the main concern, not charity. I suggest you don't be so childish to hope for TM to become charitable to Malaysian public. In fact, I don't think you can find any ISP in this world. On their perspective, they are making money without caring the user experience, why should they do it now?

The main point here is that they are still making profit from StreamyX users. As long as they are making profit, no improvement will be seen.

Most forumers will compare this RM88 with our neighbor (Singapore) with the price for Internet and the speed. Those who are wiser will know it's not a fair comparison to compare an island with a peninsular (600 times bigger than Singapore) but what to do, people only see what they want to see and hear what they wanna hear.

It's a norm people always want more by paying less, people are always kiasu. Just by subscribing to BE 1Mbps (RM88), they will think they subscribe to Leased Line 1 Mbps (~RM2k-5k). The fact is that when we sign the contract, it's already mentioned it's best effort but people don't seem to be able to accept the fact it's best effort but not leased line. There are people who only getting 50-100 kbps complaining which I think is reasonable, but I can see some people getting 700 kbps also complaining which is too much. Not to mention, some people are using the torrent speed to justify the throughput is slow ... note that we are not supposed to p2p and download pirated materials the first place. You are blaming StreamyX speed is too slow for you to commit crimes???

How to write to MCMC to justify that we encounter slow speed while downloading movies, porns, software online??? If you are to demo to MCMC, will you willing to show?

Don't get me wrong, for those who encounters slow speed due to network congestion and bad infrastructure(old copper), i think your complaint is valid.