jeez... tats y i refuse to use e banking even tho it helps to save lotz of time...

this seems very likely.... a lot of ppl do that inc me

My handphone is not in their hand. My stuffs was lost on January. I canceled my sim card when I lost my sim card already. I don't think there can be 2 active sim cards, right?
I don't write my username and password in handphone or stolen stuff.

The other speculation we can generate is that there is a phishing website that you previous has been logging on.
This is one of the common and highest probability of e-banking fraud.

FYI, the HP number which TAC being sent to can be changed one.

They would have got your username/password somehow - you have it written down somewhere but didn't remember, or via phishing, or it is easily guessable, or the computer you were using was compromised, eg key-logger.

It is also possible the bank's computer system was hacked, but if that was the case, there would be reports of other cases.

Also change the TAC to a new number when you lost the sim.

any updated news?
is been few weeks already

Are you sure its being done by e-banking?
First of all, I would say its impossible. Even though its just 5digit TAC, how many times he had to tried in order to get the right one. Must be through your atm or something. The chance of guessing the correct tac code is very small leh.. 1/99999.

nah......

i would say u accidentally login via phishing website....
there is no way they can get ur TAC..

because they manage to Hack my acc, but i not fall for their phishing banking website, they really did hacked my DC account thru Paypal...

Luckily it is not my CC...otherwise it would be disaster to me...

I think should be related to the staff in Public bank. Because it's not easy to hack in one account, some more need TAC, that fellow able to get the TAC no as well.

I lost 1 PBB ATM last few months, but luckily when the time I lost it.. i directly call up the customer service. N account jz left few RM only lor

I join others here who don't understand how the hacker got the TAC.
Two ways I can think of:-

1) Hacker intercepts SMS sent to victim's mobile phone.
2) Hacker uses keylogger to obtain user/pass/PAC and use it while victim is still logged in to e-banking.

For item #2, here's a quote from PBB website.

How about this :

(1) Get the name and password

(2) Change the HP number from the website

(3) send the TAC

(4) Profit ?

Even changing hp # requires TAC, so your logic fails

felicious:

it has been few weeks already but you still haven't get back your money. i think you should put your concern now on how to get back your money rather than how the hacker hack your money.

the excuse from pbb refuse to return your money is because they claim that the transaction is made by yourself.

things you should do is:

1. you have to ask them for prove, what evidence can shows that the transaction is done by yourself? for example: the TAC should be tie to your phone number, not other ppl's phone number. find out the prove can shows that the transaction is not made by yourself. remember everything done in black and white, don't communicate with them by oral only.

2. if at the end pbb refuse to settle for u, give them some pressure. find their big boss, let them know you are not easily to compromise and going to publish this case on news paper. brand name is very important for a company, if they ignore you then just go ahead. i got some fren working in news paper company

3. seek for help from your fren or relative see anyone got know anybody is lawyer, ask advise from lawyer see is there anyway claim back your money trough law

DotA - "it has been few weeks already but you still haven't get back your money. i think you should put your concern now on how to get back your money rather than how the hacker hack your money."

That's precisely what i advised earlier. Felicious priority should be how to get her money back NOT how the thief did it.

How it's done - that's for the bank and police to worry about to prevent future occurrence.

Can approach Bank Negara Malaysia for assistance.

Asking a lawyer to get involved could be quite costly, unless you are asking a few hundred k for compensation.

if felicious know how the hacker did it
den she can be the hacker herself also
its no use just guessing
for those who has debit master/visa extra cautious
juz get solid evidence to prove that the transaction wasnt made

The bank said that it is done by e-banking. And TAC is applied.

We suspected the PBB staff too. All the while my PBB don't have much money. PBB is mainly for PTPTN loan to bank in to me for me to pay college fees. Few days after PTPTN loan banked in to me, the money 'spoof' from my account already.

But I didn't log in to PBE on that day.

I am curious on how my money can be transferred, but my main concern is still to get back my money.

I asked a friend from DiGi customer service and he said that I can't check the transaction on my own. DiGi only deals with police to know my incoming call / SMS.

I meet up their manager of the branch regarding this matter. They don't want to give me the contact of the HQ. The manager just said that he will contact me. We already insist that we want our money back no matter how they investigate this case. We said we will go for hard way if they still don't want to refund.

Sadly, lawyer fees is more expensive than my loss of money.

i thought only can change the hp number from atm machine ? like maybank

means some one need to get the owner's card and pin, then only can change the hp number ....

No. 2 is out, because it's been awhile since she used the e-banking, that's what she said. About no. 1 I don't know.