any idea that fellow transfer your $$$ into which account???

I think it's not hacking to your system. Maybe some sort of fake website. You got email from "Public bank", ask for you to change your password. From there, they can get your old password and use it to access your online banking account.

I suppose u can check da transaction record rite? have u tracked into which account the money went to? if not maybe the bank done something, or it could be someone always nearby you. Never let your mobilephone careless.

sorry to hear that, but this seems a serious system compromised. But you should be able to track to which account the money is transferred and thus start investigating on that person

Mind to show some screenshots?

Have you logged in from public place like cc/office/starbucks?

If not you log in from home, so someone from your own home stole from you!

Lucky only 2800. Thats still small money compared to other ppl account which run to the 10's of thousands.

i was just talking to my bro how safe is Ebanking this morning.... so proven not safe

bank wont ganti?

Maybe gf or bf or anyone with access to your phone stole money

probably, coz unless u revealed ur details, or gave ur atm card to some1 ,its not easy for an outsider to do so..unless of coz, pb staff itself is involved or ppl close to u

u lost in JAN and u did't make police report to have that particular ATM card suspended?  and you also did't change all banking passwords since then?
and how does the thief can get access to your account via the ATM card.. unless you write the PIN on your ATM card and store other sensitive banking info on your phone.

hmm don be sad dear. Hope everything going fine. Hope you'll get your money back as soon as possible.

yeah. don't be so sad.
the bank sure can retrieve the account.
then its the police job.

for sure they can trace and caught the culprit.
but we're not sure whether you can get the money back.
if you do, it will takes time; subject to court case, subject whether the hackers still got money to pay back or not, subject whether bank will refund your money or not.

Ur bank deposit should got insured. Try asking about bank deposit insurance, and this insurance can cover or not. I know it's up to 60k, but i dunno if our careless can claim or not.

they should do somthing liek RSA token key every 20 sec generate the number for u !

ohh pity you..im wondering if other internet banking services (maybank2u,cimbclicks etc) are vulnerable to hackers as well.might consider transferring out money or terminate these internet services.

so your money gone down the drain ?
any compensation from bank ?

Go to the bank & ask the bank to freeze both ur account & the account which the $$ had transfered to...... they can investigate for u....

TS did u report ur bag stolen case on JAN ? if you never got a TAC i think this is how they transfer ur money. They took ur IC which is stolen last time when u lost ur bag and go to PBB saying they lost an ATM card ask for reissue then get a TAC using the ATM card ? i dun think PBB webpage is so easily hacked and also hack into the TAC system is so impossible if they are so good i doubt they would hack so obviously. they would take money from all bank accounts at a small amount so they get large amount of money for a long time before people would notice.

From what i knoe Public Bank Online security features is not as good and safe as Maybank2u. Heard a few case of this already. The crook only took 2k or he took all of your savings actually?

I think TAC can only be changed at ATM

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Added on September 26, 2008, 4:45 pmI'm sure you can check your transaction history right?

feel bad for u 
so how are u gonna settle your school fees?

computer got virus, not secure, pirated (cant update service pack).. ?

TS whn u hv gotten the details frm the bank and the outcome of all this mess.. hope u can share wit us how the procedures and final conclusion came about k.. thanks!!

sry for yr lost.. its a very huge amount!!!

e-Banking is not secure...even my frrens who work in banking sector dun use e-Banking

I'm sorry to hear that. By the way, when was the PTPTN loan credited into your account and also when was it transferred out from your account?

if u want to change the phone number for TAC
u need to do it at the ATM machine
how could the hacker do that???

Wah.....

U make a police report............ then bring to see the highest officer ask them to settle and which account receive the amount

make written complaint enclosing all your relevant documents to Bank Negara ASAP on Monday morning.

Take the time off to go to Bank Negara yourself, dont email/fax (play play only). Make 4 copies, original to Bank Negara, CC copy to Public Bank and your own file copy for acknowledgment by BN and Public Bank (whichever branch or dept that replied to you) and also their legal department.

Call public bank hq, ask them for the legal dept's address (dont know which floor but same building in jalan ampang).

Do this all yourself and get acknowledgment by all the addressees on your file copy.

Check with police whether they have acted on the police report eg trace the recipient of the money. Get the investigating officer's name and HP number for easy follow-up.

No point to cry anymore.

LET THEM KNOW YOU ARE NOT PLAY PLAY ANYMORE, IT'S TIME FOR HARDBALL TO GET YOUR MONEY BACK.

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Added on October 10, 2008, 6:14 pmI dont do e-banking so I dont know the procedure but from what i read in this thread, there's supposed to be a TAC to your handphone.

If this is correct, better check with your telco provider to give you all details of  calls, smses on the day your money is transferred out.

If there's none from PBB to your handphone, it will prove that it's not transacted by you.

better toughen up or you will have no chance of getting your money back.

I think you have posted in the wrong forum. There's a "finance" forum which i think have more ppl who can give you good advice. Consider asking the mods to transfer your thread over there lah.

Definitely the telco can trace the calls and sms on the date concerned. I read about this in the newspaper reports on the Altantuya trial.

If the telco refuse to give the account holder, the police will have the authority to get the information.

Sorry to the TS but personally I still think that PB system is a little safer than M2U.

By the way, beware of phishing sites guys!

JustAsking, nice advice there, you seem like pro only 

felicious, did you do any transactions on the same day your money were transfered? 

"Based on my experience, bank's system cannot be hacked by mere hackers. There are too much safeguards to that. The faults mostly lies with the user's end."

Just these few days, there's a report on a hacker giving away FREE personal info including legitimate passwords to demo to a journalist how easy it is to get such info. The ppl affected were shocked. Mostly such info traded.

"And if the a/c has been accessed by a legitimate password, you are deemed to have authorised the transactions."

This is ABSOLUTELY UNTRUE!!!

Felicious, i somehow feel you are taking this too casually, maybe you are just joking and it's not a real situation. If it's real, please request the mods to transfer this to the "finance etc " board. They will know which board it is.

TS.  Since you lost your IC, the fraudster probably go to one of the branch with your IC and claims forget your PBB ebanking username, password and TAC number. Just fill up the form with IC and the bank will issue a new one.

Maybe you may demand the bank to find out which branch and when your TAC is being changed. They will have CCTV in the premises for identification.

AFAIK there's 3 failsafe,
1st, login password,
2nd, daily transfer limit (default is RM100 per day only, and cannot increase online)
3rd, TAC to mobile phone

So assuming the password and registered mobile number are still the same meaning account isn't changed/reset... the daily transfer limit has to be 2k+ to allow the transfer.
Did TS use the account for business transaction purposes? Why leave such account setting (with 2k daily transfer limit) without using it for some time? And why TS doesn't use your own mobile number?

the most important question is....how did they got the TAC........

hey TS, you said the money was taken out 25th august? did u log into your ebanking account on that date as well? i ask because your TAC doesn't expire immediately.
i saw the phishing site for m2u before. the actual address is maybank2u.com.my, but the phishing site one was maybank2u-e.com.my so alot of ppl couldn't tell it was a fake. the website layout is EXACTLY THE SAME as the actual m2u web site, so victims will just key in their username and password.

the best part is once u hit ENTER, your username and password is sent to the hacker, whereas the page reloads to the actual m2u website. this makes the victim think that maybe he/she entered something wrong, and will just continue re-login again into their account from the actual m2u site.

My guess would be the 'hacker' would have already got your phone number (SIM card), so probably he will receive TAC as she did?

Well, I don't know how he did that, but I guess before the phone stolen that SIM Card was Original Sim Card, So probably that guy has tricks to reactivates the old SIM Card somehow..

Well, girls, you can make a call to Public Bank HQ to confirm your report.
Call them up, customer service department. Write them an email alternatively, it will speed up your process.
From my experienced, their CS reply quite fast, but due to today is the friday, you can expect a reply on monday.

hope tech experts among the forumers out there can share advise n info here. i believe that there are certain ways for hackers to extract info from our pc. someone could have written some program n 'planted' the virus or 'stuff' in your pc deliberately or when u visited some internet sites. like i said i'm not an expert but i believe these things r possible.

hey same thing happened to my auntie too. She lost her ATM card and few days later she found out that someone has transferred money out from her account.

Maybe ATM card can be hacked, I suspect so.

For people who has lost their ATM card, quickly make police report and disable internet banking.