yup .. jus argue with them.. i said.. u guys at digi got my every transaction, cals, sms, and gprs usage record.. jus check back .. lucky i record down every balance notification, reload date,time they always ask me stupid question bout when u reload, wat time, when u got deducted how much.. very detail.. u able to response they r speechless and they will type it be back in a while i will check with the billing department 1st.. wahlau.. so i patiently waited.. while waiting i keep on pumping my proof tat i m being overcharge by dg.. guess tat help by stating when u reload, when u got deducted, wat amount, totally in how much, for wat is the deduction and if any bonus also must giv.. u giv them alot alot of calculation .. then they go kuku and will pay u bac de ...

hey guys, just wanted to share sumin. I'm a d'campus user, and all this while i've always been getting my auto-refunds the following day if i have exceeded rm1 in calls per day. But recently i havent got any auto refunds (and it's been eating myf freaking reload) so i called up and they told me this,

"we no longer auto refund for the first call anymore, so whatever charges that were incurred during ur 1st call will not be refunded. It will only be free on ur nxt call"

WTF is this?and they didnt even bother to inform their customers?shitheads.pls do share if any of u have had similar problems.thx

EH??? srs shit ar? dammit!!

Seems like more and more problems with D' Campus after the server migration.

they did mention they just had a server migration on the new system had begun operating on d 24th april. but will d problem i stated earlier be a temporary or a permanent one? i keep asking customer service, but each fella keeps on giving me a different answer..digi honestly shud have a better way of solving this or at least informing their customers before hand

told them that too. All the guy said is sorry sorry

Now they live to sucks bac all the money.. Guess they r lossing lots of money from previous happy package ,d'campus bugs and with the launch of their new 3g broadband .. They need more capital so they introduce tis migration to an more faster and update server which able to suck the money faster.. Hhaahha..

yea...same prob.. they r not refunding money for ur 1st call.. hurm..

Now even free calls they charged and no refund

Yup agreed

speechless

apparently this new system is the fix to the old problem..meaning that the old problem was the face that they gave customers auto refund on the 1st call...now what kinda glitch is this?dis is a real bs excuse for wanting to earn from customers of this package..my usage shot up nearly double cos i didn realize that they no longer refunded...

Haiz..well u can blame digi totally .. V all have been riding on the glitch for month D.. Enjoying much much discount on it.. So now after the upgrade digi not willing to comprimise its loss anymore so they r charging u... Jus b sure to read the update.. Anyway digi promotion is always with a period of time and term and condition apply.. Plus these term and condition is subjected to changes.. Cant blame them also la... Who wanna do a lossing money business right.. Well i m not defending digi as i also suffered from the upgrade but it is common sense to justify their act la..

no la ever since their last quarter margin dropped they needed to do something

i understand the fact that they are making business and have to make profits, but what i do not like is that there is a change in the billing rates and they do not inform properly this change to their customers (ie hidden costs or exceptions etc..). an example in this case would be them no longer refunding for he 1st call. They should be ethical about it and not try 2 make profit from customers who are still unaware of this change.

i'm quite sure it's written in the agreement/terms and conditions, that any changes to the terms can be made at DiGi's discretion without any prior notice, just like any other agreements.

But i'd agree too, it's just too much if telco does not inform of billing changes.


But for me, i felt indifferent, after such trouble i've went through ever since changing to D'Campus. For the first 3~4 months of converting to D'Campus, i was unable to enjoy the low rate watsoever. My hostel in UTM (then) was considered to be off campus.

Now that things have been rectified, i just couldn't care less anymore..

My place on and off still considered offone

May I ask whether you have been using the RM30 cap to the max? RM30 dat charges equals 3MB only. Have you tested whether it really is unlimited after reaching RM30? Any response is deeply apprecited.

Yes, we are using it.
I'm using it now. Not to worry, really unlimited.

Well, mind if I ask whether U tether it to ur laptop or comp? Coz that is what I'm planning to do. Tether my Treo 650 to my EeePC for internet during my Industrial training. Doing that might use up around 2GB of data per month or more. Is there a possibility that Digi will bring up any terms & conditions n charge me more? Is unlimited really unlimited like Streamyx or is thr a fair usage? I was planning to use Digi Broadband Discover package until i found out they charge RM0.15/10Mb after the 3GB cap I exceeded.

I am using it with my USB modem and sync to desktop and sometimes on my laptop, since I have two.
No hidden T&C for DiGi EDGE.
That's different, because it is 3G.

For DiGi EDGE, no hidden T&C, no fair usage policy. I have downloaded more than 20GB since I started using it in mid of March.

ya.. having tis 2pid problem...
lucky u told me about tis... thx alot bro.