Haha, Odin now running the shop? What happened to Raymond?

Been a Member of Autosurf since 99. Gotta say those were the good old days when CS, SC, Red Alert, Delta Force, Diablo 2 and Half Life was the games we play. Wonder what happened to Prince, behringer, Shawn(or Shaun) and City? Always gamed with them and supper after that.

Over the years there have been a lot of changes with the staff. I remember one thing that always bothered me was the "rude" customers who always bang the table, mouse or keyboard in anger when losing. Drama was very common during the early years. Sometimes late at night people would be out fighting in the streets near "Daruls" for god knows what reason. 1 general bit I like was the Staff back in 98-03 was very nice. And they served Bubble Tea!

As a customer when you are having problems with the service, you should calmly approach the staff and get them to take a look into your problem. If you are gonna approach the counter and start yelling and chewing the staff's head off before he/she fixes your problem, chances are you are not gonna be liked regardless of whether you were right or wrong in doing so cause nobody likes to be yelled at all of a sudden.

Its hard to recruit good people to work for you these days, and its even harder to get people to work under conditions where the customers are trying to make the staffs' life a living hell. A little politeness on both sides goes a long way.

Dear Aisenhorn,

I'm Raymond's partner now hes still the boss and very busy with other things as well. So me and his wife are running things for him ATM. Yeah I missed those CS, SC days.

Not sure about Beh,Uptempo (shaun), City and Prince now, but last i heard they are fine. Yum char with them a few months ago.

As for the bubble tea, the lady got married and stopped their business already hehe. Married jor no need work so song


Dear Yue,
Nothing in my post did mentioned that we do not emphasize on customer service. As a matter of fact we are actually improving our customer service and that is why many of my staff has already been changed. As for this "customer" of mine, I think hes an ex staff but I'm not sure about it.

Those banging table, getting threatened thingy etc I have heard about them but not sure about the facts. So based on the facts here, I assume that the story goes like this.

lozer_yuyu23 was an ex-staff. Ex-staff enjoys 50% discount when playing at autosurf. However, we are changing that to 30% right now because we feel 50% is really too much . So I changed all the ex-staff member discount to 30%.

Somehow, this lozer_yuyu23 got infuriated while all my other ex staff didn't. So he went to my cashier and bang on the table and ran his mouth off.
Then he created multiple accounts on LYN and called my staff names...AKA MR.autosuft ( man this guy can't even spell my cc's name after working here )

I'm not exactly sure about the telling off, what happened outside my cc is out of my control. All I know is, if he would just give me a call (yes he has my number!) and demand for an explanation, I would have told him nicely what is happening.

From experience, usually people that got told off are usually those with low EQ. My staff or ex staff (I'm not sure who told him off) have a better EQ than him. Based on the fact that MR.autosuft realised his discount got decreased by 20% and he went EMO and bang table,ran his mouth off and called ppl names on forum.

While my staff/ex staff got shouted at and called names, he merely told him off, in a nice way or not I'm not sure but at least he didnt go bang his head or lost his cool when Mr.Autosuft approach him at the counter etc.

So I would say my staff handled the situation pretty well and it was very matured.

In the near future we are putting up a customer suggestions/complains box at our counter, and our staff on duty will have a tag with their name on it. Once again this shows that customer service is one of our top priority.

Regards,
Thomson AKA Odin

Mmm that explains the new name tags with the interesting tagline

Can I get Jimmy to "serve me with a smile" in the bathroom pls? Thx!

eh wait that was me posting. someone left their account logged in on my machine.

Who the hell is using my office pc to post on Lowyat? JESUS!



This post has been edited by Muffins: Sep 8 2008, 12:28 PM

so let me get this straight this is a world of warcraft forum which turned out to be a cc complain forum which turned out to be a QQ i got warned forum which turned out to be a can i have sex with your staff forum?

did i miss anything?

btw i started playing wow in autosurf i loved the staff back then they were so polite and i used to camp there for 18-20hours so i bet they loved me toooo....

Move along, nothing to see here.

Getting boring with turf wars etc.

Should talk about WOTLK!

no matter how hard i imagine i cant picture that happening

Eh the only account i have here is this one only ok?

I already mention i never got a proper education means my English is never good overall.

dunno presume that i always wake up 8am in the morning to see the forum.

I still got a resit paper at 11am today and just came back from collage.

Ok Odin I apology that really bang and Emo toward your customers.

also for being unprofessional handling my anger.

and after the explanation it was acceptable and i already delete your mobile phone number as soon as i quit my work at autosurf. as for the spelling i dun bother to check since this is a forum...but most of the people still get the picture of which shop I'm refer to.

There for topic close and can autosurf comfirm with us that Wolk is release at 3 Nov?

If not can you please share the info with us?

This post has been edited by lozer_yuyu23: Sep 8 2008, 03:23 PM

stop creating account lozer yuyu23, we can spot the familiarity between keting89 and you. AUTOSUFT AUTOSUFT.

autosuft is srsbisnes

Wah Autosuft predicts Wrath release date is Nov 3rd? What proof you do have to back this claim and if true can I pre-order the Wrath of the Lich King: Limited Edition?

So.. lemme summarize 3 pages so we all can move along (like what myremi said).... someone got BUTTHURT and went EMO.

God damn kid... sigh.

hi...
autosurf is very good!!haha...

today i learn a thing ! don't play game till become emo !

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Added on September 8, 2008, 8:01 pmoh wait ! for lozer_yuyu23 ! if u unhappy ! get a new pc and get a streamyx line and play at home ! u can't stop people downloading bit torrent ! he he i download every Sunday night

This post has been edited by TianJian: Sep 8 2008, 08:01 PM

hey hey you you
i dun like ur girlfren!! juz kidding
he enjoy playing in cc with 50%
not at home playing alone and suffer the internet bills

its more fun to pay for cc bills and get threatned then to pay for shitmax bill and in the safety of your home sadness of some ppl....

well ! all i know is his home pc is using for download porn & hentai !! and every time ask him why come to cc play he say pc at home low performance ! and he say if he got a better pc ! he would rather play at home !

and we care because?

You gain Emo [Rank 1]

/e bangs the table.

Emo [Rank 1] fades from you


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I'm just trolling. Ignore me

agree with the emo thing