ok i just stumble on this topic out of the blue.
I'm am one of the worker who used to give the long faces to the customers during my time at autosurf.

i do know i do not deserve the Highest discount percent of the Autosuft member. There for no argument on that.

The thing i Do not happy is Are the Customer services ARE Allow to Give Customers A Face to Face Warning?
When i notice my discount was deducted i ask the customers what is happening.
The first Supervisor do not reply much by simply said : "I don know wor, It must be Odin setting it." end of statement without proper explanation.
The second supervisor is much more friendly by at lease telling me that Autosuft are changing their services operation.
Ok since explanation is acceptable i would forget it and move on.

But it not over like that.
One week later, there is this Lengchai Customer services which i got to know a little from him saw me in the Autosuft and decided to call me out.
I tot what happend, but when outsite the shop. He give me the Face to Face warning telling me i Should behave a little during my visit at Autosurt.
As the first customer services one who i was asking what happend during the changes  Bo Song with my attitute and ask me to be careful as after i walk out of the shop.

Mind explain this?

If you asking is that English?

I would say no. Because i not a good essay writer. And I never got a proper Education if you asking me, not to mention people who have the chance to study wasting their time playing games skipping their classes.

The point is do you treat your customers with Warnings or Smile?

You are doing a service business, in which you providing services which involves people themselves not goods/items. It is a practices of a services crew to throw away emotions and personal problem during working/servicing customer. That is a basic rule in a hospitality field of work.

You sir, need to gave pleasant presentation of your company, crew and service at all time during working period. When the customer is not happy with you, its not their fault, its yours. get it?

And if you think opening and operating cyber cafe got nothing to do with hospitality industry? you are dead wrong, its a cafe in the first place right? so whatever happen, your customer always win in Hospitality field.

Mmm that explains the new name tags with the interesting tagline

Can I get Jimmy to "serve me with a smile" in the bathroom pls? Thx!