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 Complaint About AIA insurance

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RX-93
post Nov 20 2016, 05:14 PM

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QUOTE(Jean72 @ May 21 2008, 04:36 PM)
Silly,

I am sorry to hear that.

Generally there are 3 important points to remember when we buy medical card (my insurance agent taught me that):-

1. The coverage MUST NOT be itemised
2. It must be guaranteed renewable
3. It mustn't require payment up front when you check into the hospital like your case

You may want to check with your policy against the above 3 points, especially on point 3. Your policy might require you to pay and claim later.

Take care...
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Maybe ts already has a health condition leh. Or maybe at time of purchase he or agent didn't disclose health condition.
Neoh1979
post Nov 21 2016, 10:34 AM

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QUOTE(lifebalance @ Nov 20 2016, 05:09 PM)
You can upgrade your medical card but it will fall under the new plan and will subject to new health declaration. As the older plans are no longer available. Newer plans might cost slightly higher due to better benefits and also your increased age factor.
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ic, meaning i can upgrade the medical card falls under the existi g investment plan or its totally new one. Tq
lifebalance
post Nov 21 2016, 10:44 AM

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QUOTE(Neoh1979 @ Nov 21 2016, 10:34 AM)
ic, meaning i can upgrade the medical card falls under the existi g investment plan or its totally new one. Tq
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It will still be under the existing investment plan or a totally new plan if you choose to sign up a new plan entirely

Depending on how the agent advise you.
Neoh1979
post Nov 21 2016, 12:11 PM

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QUOTE(lifebalance @ Nov 21 2016, 10:44 AM)
It will still be under the existing investment plan or a totally new plan if you choose to sign up a new plan entirely

Depending on how the agent advise you.
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Tq, i would prefer to keep and upgrade the old package than entirely buying new one which is expensive....
lifebalance
post Nov 21 2016, 12:17 PM

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QUOTE(Neoh1979 @ Nov 21 2016, 12:11 PM)
Tq, i would prefer to keep and upgrade the old package than entirely buying new one which is expensive....
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Most likely you'll have to top up on your monthly premium. Get your agent to do so.
Neoh1979
post Nov 21 2016, 07:35 PM

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QUOTE(lifebalance @ Nov 21 2016, 12:17 PM)
Most likely you'll have to top up on your monthly premium. Get your agent to do so.
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Bro she said cannot top up as the old package was discontinued. just to check if the info is correct..thanks
JIUHWEI
post Nov 23 2016, 10:02 AM

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QUOTE(Neoh1979 @ Nov 21 2016, 07:35 PM)
Bro she said cannot top up as the old package was discontinued. just to check if the info is correct..thanks
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To answer your question: No, that is not true.

Yes, the old products are being discontinued. AIA's rebranding exercise after acquiring ING began in 2013. A completely new line of products were launched and the old ones being discontinued (but if you hold the old policy, it is still in force and you still enjoy all the benefits spelled out in your policy contract. You just can't buy old products anymore).

If your existing plan is an investment-linked plan (beginning with the letter "U" followed by numbers, you can just upgrade on your existing plan. There is even a special calculator to generate the difference in premium for your medical upgrade, or even to add in new riders.

Now that all technical stuff is said, is the agent memang your existing agent or is she an agent that you're dealing with for the first time?
If is an old-timer...quite bad la.
But if is a new agent that you've never dealt with before, by upgrading your old plan she won't get any commissions at all.

Another thing you can do to check on your options available is to go to any AIA branch office. Our CS are more than capable to help you out. thumbsup.gif
jes88
post Nov 23 2016, 10:26 AM

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QUOTE(JIUHWEI @ Nov 23 2016, 10:02 AM)
To answer your question: No, that is not true.

Yes, the old products are being discontinued. AIA's rebranding exercise after acquiring ING began in 2013. A completely new line of products were launched and the old ones being discontinued (but if you hold the old policy, it is still in force and you still enjoy all the benefits spelled out in your policy contract. You just can't buy old products anymore).

If your existing plan is an investment-linked plan (beginning with the letter "U" followed by numbers, you can just upgrade on your existing plan. There is even a special calculator to generate the difference in premium for your medical upgrade, or even to add in new riders.

Now that all technical stuff is said, is the agent memang your existing agent or is she an agent that you're dealing with for the first time?
If is an old-timer...quite bad la.
But if is a new agent that you've never dealt with before, by upgrading your old plan she won't get any commissions at all.

Another thing you can do to check on your options available is to go to any AIA branch office. Our CS are more than capable to help you out.  thumbsup.gif
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Wow, really useful info. thumbsup.gif
JIUHWEI
post Nov 23 2016, 10:41 AM

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QUOTE(jes88 @ Nov 23 2016, 10:26 AM)
Wow, really useful info.  thumbsup.gif
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Glad to help.
If you're in a similar situation, perhaps you can talk to your existing agent.

It is always best to go back to your existing agent. nod.gif
lifebalance
post Nov 23 2016, 10:57 AM

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QUOTE(Neoh1979 @ Nov 21 2016, 07:35 PM)
Bro she said cannot top up as the old package was discontinued. just to check if the info is correct..thanks
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Can top up one as per jiuhwei said

Your agent not being professional on this.
Neoh1979
post Nov 24 2016, 07:45 AM

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QUOTE(lifebalance @ Nov 23 2016, 10:57 AM)
Can top up one as per jiuhwei said

Your agent not being professional on this.
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Hi bro, i agree and i called to aia hotline. Hotline confirmed can upgrade and i contacted the agent that they allocated to me as my existing agent has resigned. Managed to upgrade. Many thanks to u guys.
i supposed this new aia agent (ex-ing) not experienced or intentionally ask me to buy new package. Perhaps they cant see my old package or lazy to retrieve it...later ask me to fill up form but i said no need already la...

Neoh1979
post Nov 24 2016, 07:51 AM

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QUOTE(JIUHWEI @ Nov 23 2016, 10:02 AM)
To answer your question: No, that is not true.

Yes, the old products are being discontinued. AIA's rebranding exercise after acquiring ING began in 2013. A completely new line of products were launched and the old ones being discontinued (but if you hold the old policy, it is still in force and you still enjoy all the benefits spelled out in your policy contract. You just can't buy old products anymore).

If your existing plan is an investment-linked plan (beginning with the letter "U" followed by numbers, you can just upgrade on your existing plan. There is even a special calculator to generate the difference in premium for your medical upgrade, or even to add in new riders.

Now that all technical stuff is said, is the agent memang your existing agent or is she an agent that you're dealing with for the first time?
If is an old-timer...quite bad la.
But if is a new agent that you've never dealt with before, by upgrading your old plan she won't get any commissions at all.

Another thing you can do to check on your options available is to go to any AIA branch office. Our CS are more than capable to help you out.  :thumbsup:
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Bro, understood now and u guys are true professional. The existing agent resigned and reassigned to the district manager which already upgraded me with the medical plan. As for the other agent which is ex-ing...right to say that upgrading will not bring her commission and thats why propose new package.
Perhaps i should stop engaging her for my other plan....

lifebalance
post Nov 24 2016, 08:33 AM

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QUOTE(Neoh1979 @ Nov 24 2016, 07:51 AM)
Bro, understood now and u guys are true professional. The existing agent resigned and reassigned to the district manager which already upgraded me with the medical plan. As for the other agent which is ex-ing...right to say that upgrading will not bring her commission and thats why propose new package.
Perhaps i should stop engaging her for my other plan....
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You're welcome, you can always engage another new professional agent for your insurance need =)
jes88
post Nov 24 2016, 09:46 AM

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QUOTE(Neoh1979 @ Nov 24 2016, 07:51 AM)
Bro, understood now and u guys are true professional. The existing agent resigned and reassigned to the district manager which already upgraded me with the medical plan. As for the other agent which is ex-ing...right to say that upgrading will not bring her commission and thats why propose new package.
Perhaps i should stop engaging her for my other plan....
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Do u need to do another medical check up to tpp up existing medical plan?
lifebalance
post Nov 24 2016, 12:58 PM

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QUOTE(jes88 @ Nov 24 2016, 09:46 AM)
Do u need to do another medical check up to tpp up existing medical plan?
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Not necessary unless your age is above 60 or you have pre-existing illness or overweight/underweight issue.
JIUHWEI
post Nov 24 2016, 02:34 PM

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QUOTE(jes88 @ Nov 24 2016, 09:46 AM)
Do u need to do another medical check up to tpp up existing medical plan?
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You'll have to answer a health questionnaire (truthfully la sweat.gif ) and it will be submitted to go through a normal medical underwriting.
In that process, your old plan will still be active.
(If I do remember correctly, I think there is a campaign going on in AIA for existing AIA customers, where the company is offering a prorated refund of last premium paid if you upgrade to the new plan. Please privately follow up with me on this.)

In the case where your medical upgrade application is approved, your medical plan will still follow your old plan for the duration of 4 months (all the waiting period). After the 4 months, it will then be fully transferred to the upgraded plan.

Should there be any pre-existing conditions (meaning anything before the time of applying for the upgrade), it will depend on the underwriter's decision. Normally if you have the medical reports, we submit together is better la. thumbsup.gif


Neoh1979
post Nov 24 2016, 08:22 PM

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QUOTE(jes88 @ Nov 24 2016, 09:46 AM)
Do u need to do another medical check up to tpp up existing medical plan?
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So far no need as never claim b4...out of the topic, i found prudential coverage expensive than others, why is it so...even i had compare similar riders etc...

This post has been edited by Neoh1979: Nov 24 2016, 08:24 PM
lifebalance
post Nov 24 2016, 08:30 PM

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QUOTE(Neoh1979 @ Nov 24 2016, 08:22 PM)
So far no need as never claim b4...out of the topic, i found prudential coverage expensive than others, why is it so...even i had compare similar riders etc...
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Expensive?

As in? The premium charged?
jes88
post Nov 25 2016, 07:42 AM

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My agent said the AIA dont offer upgade for my policy, can trust her or not? My already 14 years ILP account no. start with U, premium 2400 per year, never claim, was giving advise to buy ILP. So the top up didnt give income to AIA agent?
Holocene
post Nov 25 2016, 08:01 AM

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QUOTE(jes88 @ Nov 25 2016, 07:42 AM)
My agent said the AIA dont offer upgade for my policy, can trust her or not? My already 14 years ILP account no. start with U, premium 2400 per year, never claim, was giving advise to buy ILP. So the top up didnt give income to AIA agent?
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Your policy should have included the terms and conditions in regards to upgrades. The relationship between an agent and a client should be of mutual trust. What has happened in the past for you to mistrust her?

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