Hi All,

It is really shocking to read about all this on AIA. I too have my disappointment with AIA.

1) Does anyone know if the so call cash value in a table showing your year of purchase until 10-20-30 years amount of cash value that is shared with policy owners that purchased in sometime early 2000 - 2008 if it measures up? I understand it doesn't matches up or even at close +/- 20-30% and in fact would be very much lower than expected. Yeah! Yeah! they tell you it's forecasted but you mean they didn't manage your funds well until your cash value is so far away and when they sell you at that time, this can be your retirement fund. Can anyone share if such cash value comensurates with the cash value table?

2) I would also like to highlight that in early 2015, AIA seems to have billing issues for customers. I have been billed many times for the policy and calling the customer service is of no help and asking your agent, which they will side to AIA and say "computer upgrading, please be patient la!". After 2-3 months of such duplicate billing, computer still upgrading and customer service still got no answer??? I'm not sure how many of you experienced this issue last year.

I bought a A-Life Link + Medi Plus Investment Link Plan from my friend, from AIA.
Every month I'm paying RM500.
After servicing one and a half years I check my fund value and is terribly shock to see it's only RM6.3k despite I've been forked out RM8k so far.
And I find out from every RM500 only RM420 was invested for UT. Others are management fee, charges, GST bla bla bla. It's a bloody 16%!

I feel like bloody cheated. I bought it in hope for capital appreciation, I address this issue clearly before I sign the plan.
Now tell me how many UT out there can beat an appreciation of 16%?
Not to mention my coverage from Medi Plus is only fcuking RM10k in case of death or permanent disable.
Seriously? RM10k only?

Currently on premium holiday. Still thinking what to do next.

IMO AIA ILP policy sucks. At least for the one I'm holding.

So disappointed I must say.

Hi.

You're right. I was not informed about this 20% part.
And no I don't receive any hard copy policy. Website wise it's not written.
Just as I suspected the agent's fault.
I'll just cancel the policy then thanks.

1.5 years.
And it's still deducting the same 16% fee, not just 1st year.
The agent's my school Friend. He hope to get me sign up proper insurance but I wish to observe what kind of service he deliver so support him a ILP first instead.
Looks like I made a right choice.

For a non-smoker male with no medical conditions, how much does it cost to buy a medical card which has about rm1.1m coverage per year and unlimited for lifetime? Was quoted about rm460 per month by AIA but an acquaintance said it's only about rm800+ per year.

if apply standalone medical card with AIA, does the cost increase over the time?

I have an AIA medical card. Reading all this makes me scared.

I have high blood pressure and take medication from government hospital. am I elligible for AIA medical card? I try communicating via one lady agent last night. she said, application is hard to approve. is it true? I'm in late thirties.

Halo guys, i have scenario here. Paying for aia investment link insurance for 13 years but noticed now that the medical coverage is not sufficient. I understand that i am not able to upgrade medical card. So the option is to buy new medical card or second is to get new policy while keeping the old one....which is better option? Tks

Thanks bro...ya i found one but options given are buying a new investment package or either to get a new medical card to compliment the existing investment plan. Let me ask her to check for upgrade....rather than buying totally new one which is very expensive...
If still cannot upgrade, probably will ask u to look into it. Tks

ic, meaning i can upgrade the medical card falls under the existi g investment plan or its totally new one. Tq

Tq, i would prefer to keep and upgrade the old package than entirely buying new one which is expensive....

Bro she said cannot top up as the old package was discontinued. just to check if the info is correct..thanks

Bro, understood now and u guys are true professional. The existing agent resigned and reassigned to the district manager which already upgraded me with the medical plan. As for the other agent which is ex-ing...right to say that upgrading will not bring her commission and thats why propose new package.
Perhaps i should stop engaging her for my other plan....

Do u need to do another medical check up to tpp up existing medical plan?

So far no need as never claim b4...out of the topic, i found prudential coverage expensive than others, why is it so...even i had compare similar riders etc...

Since my agent said got NO such offer on ungrade, should i go the AIA office to double confirm?

Yeah... Agreed... AIA service level sucks to max.
Poor response time, stupid excuses, rude & never appreciate customer.
This is for corporate level customers.

Why don't lodge a complaint. I want to lodge a complaint to an insurance agent or company also. Anybody know how or procedure lodge complaint about insurance???  To BNM or any legal party?

I don't blame the agents, they are out there to earn a living. Though my agent disappeared after the first premium was paid.

My story is with the customer service & claims department:
1) who takes their own sweet time to service you - online customer service under whatsapp, 0196299660, which do not reply for more than 1/2 a day, confidently did not receive your claims or email, although I received a receipt, then gives you a timeout on your claims application

2) I have another critical-illness policy, sadly under AIA again, have serviced it a few years, supposed to have a certain value to it over time, but when I wanted to terminate policy, and ask for it remaining value, customer service said policy was lapsed la, and has no value to it la. - A lot of requirements, procedure and story when you want your money back. When I wanted to complain and escalate to the manager, "Oh, my manager will probably say the same thing. BTW My manager is not in today. She will be back next week"

I would like to know how many people actually are there in Lowyat that are treated unfairly by insurance company, particularly AIA?
Was thinking if we can work together to raise a petition to bring these daylight robbers to justice.

Other than PIAM and Bank Negara, where else can we go to resolve our unfair treatment? Can MCA help?