QUOTE(fruitie @ May 10 2008, 04:59 AM)
I'm going to make this issue as big as possible. They might take my problem for granted, then they are wrong. If in these 5 days the speed has increased gradually, I won't be making any fuss at all. The problem is it didn't, it stays around 60kbps constantly. What the heck are they doing?

I complained on yesterday's night around 9pm, they asked me to wait until 12.00 a.m., fine, I waited. Obviously, it has not shown any improvement in that 3 hours, so I called and to make a complaint. And, crap it needs 3 working days to get the report passed to the in-charge people. Yeah, they are off on Saturdays and Sundays. So what now, I've to wait until Wednesday?

By that time, this problem will be around for more than 1 week.

The more I see the download speed I get from speedtest, the angrier I am. When I recalled back what the careline fellow told me, it triggers further my anger.

RULE NO 1 when calling careline ( care my foot , they only care their gaji

)
ASK THEIR NAME, IF BETTER ASK THEIR EMPLOYEE NUMBER
why i said so cause when u ask their number, they knoe tat u knoe their operations and tat they will respect u as a subscriber or tat u are actually their paymaster
judging fr ur problems , u could hav infinge the 5GB threshold and tat the earlier careline-er din actually chk your status correctly
pg server ping is good but not my speed

sg server ping is soso but speed slightly better