e2 power

Just wanna know more about this company.

Anyone working here or know people who are working inside?

i would like to know about tha salary, allowance, bonus and increments for this company.

thanks!

Good company to start!

how to say? good in terms of?
mind to give more details?

This post has been edited by stupidbump: Apr 26 2008, 04:29 PM

I wanna know as well

what i know is they are hiring right now. submit your resume online thru jobstreet.

my fren just got offer by this...working as customer service exec-call centre..got offer by 1.9k....9-6pm in singapore line.(heard that after 3 month probation got 2.3k...dunnola...)

No, it's 6 mth probation. Need to work on shf too. Only serve cust from M'sia & Spore. But they do have shf allw & trans allw if use own car. They deal with deposit acct, cc, loan, mortgage. I went interview 3 mths back but unsuccessful & I got offer fr HSBC instead on the foll week.

yes...there are shift work.but follow singapore time is almost same as malaysia.by the way,i oso offered by hsbc securities...u?1 ask u ho,the shuttle bus is free o wat?

You have misunderstand here, they work 24/7. Congratulations, which process are u HK or UK? I'm at call centre under US processing 2nd flr. By the way the shuttle is FOC.

im in the securities service-hk ,dunno which floor hahah...cz will start next week...

I will rather suggest on the HSBC Securities, Because not working on shift ....

But, the turnover for both company is very high(what I am heard from my friends who is working in HSBC and OCBC)....

You b on 3rd Floor. What's your working time then?

hey i got offer from hsbc oso..french line..

what i know is that salary is way better in ocbc than in hsbc

izit?? i tot both same cos same international company..
sorry for my noobness..

hsbc customer service the highest you can get is rm1.8k basic. + allowance maximum around 2k only. OCBC you can get rm2.2k-2.6k income. My friend work for a year+ in ocbc salary is already around rm3k+.

It's true OCBC pay ways higher, even other local bank pay higher than hsbc but if you set 'money' the first priority, then ocbc is the one you're looking for. But if you set 'career advancement' is the first priority then I believe hsbc is a good place as within a yr, you may consider lateral movement, sitting for the exam, got increment and the best is the cert certified from UK. That's what I heard fr the interviewer when I'm asking the benefits the co may offer.
I'm not sure ocbc offer those benefits for staff as I went interview at ocbc the last 2 mth and the pay real attractive, $500 allw and $200 trans allw and sal will increase to RM2250 (after confirmation) +RM500+RM200 (almost RM3000).

icic..then i better apply both..try try..mana tahu french line pays better..not every1 speaks french ma..

9am-6pm.tq for ur info

yeah at hsbc the the last month you resign, the hr will f**ked up your last drawn salary. My friend kena nia. short rm500. and he said almost all his friend that resign oso kena.

IZZIT UR FREN DUN INFORM THEY 1 MONTH EARLIER B4 RESIGN?

What I understand from my friend, they need two months notice period for resignation in HSBC

From the employment letter shld be 1 mth after confirm & 2 weeks b4 confirm in HSBC

yeah more than 1 month resignation letter submitted, work full day on the last month and doing all the proper way but they still fXXked up his last drawn salary. He just filed a complaint to his head supervisor but i think nothing much will come out of it.

haha...mr max..u seems like u so hate hsbc wo...u work there b4?where u work now?

i'm working in e2power call centre servicing spore credit cards. only 1 advise, if u can stand working here for 1 year, you can work in any place on earth. i'm planning to leave soon after joining for few mths..

what's with the lines/process?? french lines?? UK line? US line?
can anyone tell me more? what's the different? job scope...
they will provide transportation... can tell me the pick up locations?
thanKss..

y ler? vy stress?
i intend to apply for the job as customer service officer...

You will enjoy FULL bank benefit in E2 Power such as 16% EPF, Loans...

HUH ?! got place sucker than Maybank Helpdesk at CSA here?

Must go there and see see ^^V

BTW, who have lubang for me to slip in my resume to HSBC Security?

Job scope is more like creation of ID / resetting of ID ? Eg: Lotus Notes, Host, Enterprise Portal?

anyone know how to go there from kL sentral ?...i mean to e2 power cyberjaya OCBC...take which bus n should change to other bus or walk all the way???....thanks !!!

if u want to take bus, u nid to take a bus to putrajaya, then from there take another bus to cyberjaya
coz cyberjaya buses are only for staffs there... u nid to apply for transport, or ur company helps u



but, if considering working in ocbc e2 power cse, i suggest not to apply
as their turnover is very high, many come n goes
if you are thinking to work here for at least 1 year, i would say, unless u are super duper patience

pressure on work n from mgmt.












s i'm planning to leave also, coz reli cant stand anymore

Not a very good company few years back. My EPF back then was delayed for months and theres still 1 month of EPF that is missing from them.

hi.

I being call to interview with this company as call Customer Service Officer.

Just curious, what do the position really do inside there?

Yes, I have the job description but in today's world, I cant trust it so much. For example, the position of marketing executive, it will end up we have to make sales for the company on the street. That is only my example. No offense. Noways, company advertise as X picture but it will end up as Y picture. Again, not all.

How is the corporate culture in the company?

What is the pressure will be?

Is their any extra payment if we work overtime?

What kind of customer that we need to handle?

Thanks in advanced for any of your reply.

you went for the interview? how'd it go?

since no one answer yr question, i'll try to answer them as best i could.
corporate culture? dunno .. i reach on time and leave on time. dun wanna know bout anything else.
exta pymt ? no. and expect yourself to be working overtime under pressure.
what kinda pressure? like a pressure cooker ... welded together
what kinda customer? the ones i wanna let them hv a taste of my fist when i see them.. (joking)

but the money is good. i think no where else will they pay u so much being a CSE.
except where i'm working now..

well regarding the shuttle bus, my gal work at hsbc global resourcing cyberjaya. the bus is free. after u got the job there, they will giv u this chip thing tat u hang with ur name tag.. tat is u free ride tag. the shuttle bus transit from all the available rapid transit. jus the time diff. u jus need to inform ur hr people regarding which pick up point u want to use. then from there on, that is ur pick up point. ya salary at hsbc is low, my gal only 1650+100 allowance for the languages part. she in charge of taiwan. but this paid is still under probation lor..

do u think hsbc will raise the salary after the probation period ? :wondering:

anyone work in IT line @ e2power ?

Went for the interview last yr b4 working at HDPM. As you know Cust Serv field need to have high level of endurance to deal with high call volume & cust attitude. During the interview the HR ask me :- can you endure with the customer swearing at you/family or etc, as you might encounter one. They deal with Malaysian & S'pore client. And the product, quite a lot. The product cc, deposit acct, loan, mortgage. Loan including personal loan, car loan etc. 24/7 rotating shift. But the thing is when you success in your interview, going for training, you have to stay at the co for at least 6 mth, then you may quit, but if less than 6 mth you need to compensate around $2000+ (training fee) for the co.

i when there.
more or less, the environment,from what i can see at short period time...it is a look like marcusevans.
so, i decide...okla....no bad.
after all, i cant find any moon and stars works...so..i might take it.


thx everybody who provide me the info.

This post has been edited by cheapBlazer: Jan 12 2009, 09:11 AM

bringing this topic alive again, i will be going for this interview tom. i m quite tempted with the salary + allowance... but from what i read here, its has a high turnover because of the pressure. but can i know what sort of pressure?

Pressure from 12-14+ hour work days, colleagues, your manager, customers, business partner, and your output. You need to output X amount each hour, continuously.

It is actually a good place to toughen yourself up and learn self discipline.

work 12-14 hours daily? do they pay OT or something?

unless there's a recent company change, its a subsidiary of OCBC bank
from what I knew the last time

Well, I'm speaking from my own experience working in a similar company that is nearby dat one

They should be all about the same...as for OT, I think you do get paid for it....

IT or Call centre?

call centre. anything u can say about it? i m starting on the 16th.

dont worry
ocbc is a good company. n the $$$ is fabulous. y r u scared bout pressure or politics? 4 sure if u start working, both of these r common thgs. think urself as a better person. if u working there 4 few mnths n after that u r tart looking 4 another job, u'll end up as a job hopper 4 all ur life.

hey i got the interview for this company tomorrow at wisma jobstreet. position CSE. i'm from eng background. hoping to get an eng job related to my studies but with the current economy situation and what not, i still have no job offer.

if i just work for this company for 1-2 months, do i need to pay any penalty or anything? thanx

Yes penalty of RM2.2k or something, can't really remember. I think two ladies called Veena and Harjinder will be interviewing you tomorrow. They're in charge of screening interviewees, and then if you pass this round, the 2nd interview will be by the E2 HR people. That's for later. What you need to prepare for tomorrow is a basic knowledge of banking terms, and good writing skills. You will be required to write a letter and do some basic maths, and answer a 'pretend' phone call.

I was called up for the 3rd interview but decided not to take it up. You have to decide for yourself if you're suited to the job scope. Good luck

Anyone know the Cyberjaya centre processes transactions from Singapore ?

why should there be pressure from colleagues or bus partners ? from bosses and customers I understand

Just started here. 5 days went away and it was intense. Stressful too since they really cramp in a lot of product knowledge. Been shitting blood for 4 days ahead. T__T

i got an interview at e2 this coming tuesday, may i know more bout this interview? any tips?

I went for the interview last year (that time went for 2 interview on the same month), there are 2 interviewer in a room. But basically, the first question is tell me abt yourself, later on the next question 'will you able to endure a frustrated customer call in & start scolding, cursing you and even your family? For sure they ask that cos it's a customer service job, that require high level of endurance. Basically, e2 serve customer from Msia & Spore. They ask abt your personal knowledge abt their banking products. It's better if you spend some time to search more abt OCBC background & product b4 you went for the interview. Hope it help.

Good luck for your upcoming interview. Cheers

Thank you very much, it really help me n give me the ideas..


By the way, it is hard to pass the interview, do u take up 3rd interview?

thanks again..

Unfortunately I didn't make it to 3rd interview. Actually I already know the result after the interview, my own instinct. It's not really difficult, it's the matter on how you perform during the interview. Be calm and cool, you surely get the job, don't worry too much. Good luck!!!!!!!!

usually the interval of the 3 interview is how many day or week if get the second interview or third interview?

yes... its still under OCBC.
and recently they dunno won wat award.... sumthing like "best call center" or the region or industry or sumthing lidat.
rm2600 basic + shift allowance

high employee turn over... they always recruit n recruit n recruit.
a good starting place for fresh grads

heard they are moving from cyberjaya to menara TM. is that true?

hi ...can anyone share whats the salary package ? basic 2600? how much is the allowance? got shift allowance and transport allowance??

Wow. RM2600?? That's not the rate when your first start lah! That's like after one year.

Of course got high turn over rate. Tell me which call centre isn't! Haha.

And Belladonna, yeah, they do have some sort of allowances. If you take night shift, if I'm not mistaken you get the dinner allowances.

This post has been edited by silvadesk: Jul 24 2009, 02:35 PM

i got offered by this company, basic 2600 +300-500 shift allowance and 200 for transportation allowance, so salary will be rm3100-rm3300 but i rejected the offer, heard the turnover is too high , u will be bonded 6 month, if u quit need to pay 2.6k, all ur client/ calls will be from singapore, and working pressure is extremely high since sg ppl high expectation and demands, good luck, its based in cyberjaya or penang branch for IT

that's why the pay is good.
I have an interview with them next week

PenangLaksa ,

which agency u go through? can u tell me pls?

Intelek. I can pm you their numbers, you will sure be scheduled for an interview with OCBC

Dear PenangLaksa,

mind add me at msn? bc1983@live.com

maybe we can exchange some details. how max for basic they can offer? cos i hav few years cust serv exp already...

added

so if plus OT....KPI...all tgth....mind share with me MAx can reach how much per mth?

I have been hired, don't know whether I should take it or not. 2.6+300/500 shift allowance as well

wow..........no ppl call me. I think failed dy. LOL

Is there only night shift for this job?
Like 9pm - 6am?

gonna relocate to bangsar after this month =.=

12am-8am got la.....

only you or the whole co will relocate to bangsar ?

everything in cyberjaya will be reallocated to menara TM

Got leng lui in E2Power?

data centre will still be in cyber as i understand

>9000

lies

beauty is in the eyes of the beholder

name me......

I thought the IT department would remain in Cyberjaya?

eRm....well perhaps IT will remain as an off site continuity plan gua....

I was from E2 Power @ OCBC Bank before as Asst Manager for Card Operations.
For those who wants to know their view or question on job related matter, well can just pm me.
Be glad to share with you some work infor.

Regards

ughhh dreading the goddamn move to menara TM T__T

Hey ...would like to ask if you'd know how the shift patterns are like for E2Power's call centre...wonder if its anything like HP's shift patterns

i remember it was working hours only, i meant service desk

This post has been edited by DarReNz: Oct 28 2009, 03:25 AM

i just quit last monday! not yet completed my 6 months. damn feel so goood when i handed over the resignation letter. it's like being reborn!

what made you feel so goood? Were you ill-treated or something?

nope. the TM has been very good, colleagues too, the boss is also excellent. but I've been doing customer service for over 5 years and to endure the future years kena marah @ maki with those SG people, i better look up another chance lah.. the salary is superb + shift allowance. my batch came with 20 people, now only 10 or 12 people left. I had 5 time customer calling in and after lots of tantrum thrown, they asked "are u singaporean?". I said No. then they reply "no wonder lah..." WTF!!!

Zairulnisya - Yes, i do agree with you on the overall of working condition and environment there at E2 Power as i myself is from there too. However one thing for certain which is the super bloody S'porean customers which really cekik our neck tight. No doubt that singaporean customers are very sensitive and particular specially if their a/c has been handle by malaysian side.

I would say malaysian customer are much more easier to tackle as they aren't much demanding as compare with singaporean. we can see it for ourself. Singaporean will take our word for it serious, malaysian customer, can still tolerate.

regards.

singaporean or kia su ppl are like that, they exaggerated over a minor things, particularly when the person/process involve is MALAYSIAN!!!! Me too, under spore process, cc appl, what we got complaint, complaint & complaint over a simple minor issues, really fed-up with spore process. No more SPORE process for me in near future, too hard for me to digest.

May I know how long have you been working in e2 power?

Particularly, all co is in charge of Spore client facing the same problem, I dare say, for your info, actually I'm not working in e2 power, but since we're talking abt sporean, not complaining abt e2 power. My friend working at Prudential as well as Shell facing the same problem also.

By the way PenangLaksa are u working in e2 right now.

No

basically just to share some information here....
regardless of which co. that you are working specially on handling sporean customers or doing their process, it is just a pain on the ass....
exactly like what cherly08 said, they like to exaggerated or simple words love to make small things big....
i have been in call centre environment before with SCB and AMEX handle sporean, and it's not easy things to do.
Like i mention, what ever you promise or said, they will take every letter and words seriously. And singaporean is very famous for one thing 'Suing'.

yup. agree with u jay. that's y our call care criteria is very important. poor siew feng. over 100 staff. only one person to identify any mistake made by cse.
i happened to answer a call from the ministry's wife. almost half an hour i wasted just to explain about available balance.
few colleagues of my batch got hired by Maybank Call centre at bkt jelutong. servicing m'sian private banking cm. office hour only. 2.4k pm. lots of benefit also. so far they said the cm way much lenient that of SG one.

zairul - im sure that you work under PV side rite? Ya, i heard the sporean call are 'teruk'.
I myself also experience the same thing like you do.
Thank goodness i no more dealing with call centre....lega hati..hehe

hitman_jay u from banking side?

destiny6 - nop...previously from Operation side.

previously answer call? or directly come into ops side?

destiny6 - directly from ops side. yes i do answer call as well...

are you currently working there?

regards..

yeap...still kicking and struggling to survive there...