I was from E2 Power @ OCBC Bank before as Asst Manager for Card Operations.
For those who wants to know their view or question on job related matter, well can just pm me.
Be glad to share with you some work infor.

Regards

Zairulnisya - Yes, i do agree with you on the overall of working condition and environment there at E2 Power as i myself is from there too. However one thing for certain which is the super bloody S'porean customers which really cekik our neck tight. No doubt that singaporean customers are very sensitive and particular specially if their a/c has been handle by malaysian side.

I would say malaysian customer are much more easier to tackle as they aren't much demanding as compare with singaporean. we can see it for ourself. Singaporean will take our word for it serious, malaysian customer, can still tolerate.

regards.

basically just to share some information here....
regardless of which co. that you are working specially on handling sporean customers or doing their process, it is just a pain on the ass....
exactly like what cherly08 said, they like to exaggerated or simple words love to make small things big....
i have been in call centre environment before with SCB and AMEX handle sporean, and it's not easy things to do.
Like i mention, what ever you promise or said, they will take every letter and words seriously. And singaporean is very famous for one thing 'Suing'.

zairul - im sure that you work under PV side rite? Ya, i heard the sporean call are 'teruk'.
I myself also experience the same thing like you do.
Thank goodness i no more dealing with call centre....lega hati..hehe

destiny6 - nop...previously from Operation side.

destiny6 - directly from ops side. yes i do answer call as well...

are you currently working there?

regards..