QUOTE(teck_dq @ Sep 18 2008, 09:30 PM)
luckily their customer services is good,not bad as the service they offer

yes, maybe u r right...
for my case, it is a little bit of problem when making complain to them.
As i am maxis I2G user, so when i am facing problem so i call 123 from my phone directly...
and follow its instruction... select 1 for maxis mobile user, select 5 for broadband... waiting... waiting ...
and the customer services person said...
Oh , dear user,u are unet user, but we just handle maxisbb error report, so, please call 1800821123 and select for broadband...
So, so stupid i am, call 1800821123 (same as call 123)... just wondering why all menu still same? i still select 5 for broadband...
and the customer services person still said the same things...
Oh , dear user,u are unet user, but we just handle maxisbb error report, so, please call 1800821123 and select for broadband...
i ask back them, are u sure? i already call this number and its redirect me back to here!
he said, sir, please make a call again, i repeat the number for you please... OMG...
NVM, i call 1800821123 again, this time i choice as 3, maxis broadband user...
and the customer services person said...
I am so sorry sir, u r using maxis 3g data unlimited plan, you need to call 123 from your phone and report to them...
WTF, i just like a monkey play by those customer services!
Lucky long time before i had make a fault report in their website, and they have give me a report number and ask me call back...
but that time i am too busy and forgot that things, this time i remember it and want to use it now...
I call 123 again and select 3 for 3G services...
I directly told to customer services that i want to check my complaint status with case number Cxxxxxx...
whoa, they working now... and remember who am i and what i am facing, and ask me to wait for their call back.
5 minus later,
they call back and said sorry for the services distraction, and they said they have try to call me before but fail...
yes , thats true, how can i believe that i make a report on 12am and customer care call back at 9am same day? i haven't wake up yet!
so they repeat again my problem and update my problem again... and ask me to wait for their call back.
10minus later,
great , they call back, and ask again all my detail and repeat all things again, i really want to know why all times used for repeat? maybe they want to confirm that i really facing problem and no just making fun on them? so i just said out whole things to them again...
what i told them are:
i only facing either connection fail or very slow connection at midnight time, day times are perfect
what they ask me are:
location, modem, operating system, near by building, download speed before and after, average signal strength
and they promise that will give me a update on monday, it either solve the problem or find out the problem....
so,just wait for monday and i will update here too