Thank you for writing to Amazon.com to bring this matter to our attention. 

First, please allow me to express my sincere apologies for any frustration that has been caused. It is certainly not our intention for our customers to have anything but a pleasant experience at our store

I see that the order summary in Your Account estimated it would be delivered by January 07, 2008 and January 10, 2008 to the following
address:

****
****
****
Kepong, Kuala Lumpur 52200
Malaysia

Normally we would send a replacement order at no additional charge, but in this case it is possible that you might receive both the orders and it will be an additional inconvenience for you to return the duplicate shipment.

Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays, and in this case we would ask that you wait a little longer.

It's been our experience that the majority of late packages arrive just a day or two after the estimated delivery date. Therefore, we would like to ask that you wait until close of business days for your order to arrive.

For order #***1 and #***2 - January 17, 2008

For order #***3 - January 14, 2008

We use Deutsche Post Global Mail or IMEX(International Mail Express) to pick up WorldMail shipments from our U.S. fulfillment centers.
These carriers clears the shipments across the border and final delivery is handled by your local Post office. We believe that these carriers will provide our customers with a more efficient delivery service.

However, these carriers do not have the tracking information.
Tracking number provided in the confirmation e-mail is just a reference number issued by Amazon.com and it cannot used to track the shipments.

New improvements to our international delivery services, including the introduction of new options and improved shipment status information, are coming soon.

I apologize for any inconvenience this may cause. We always want to know how our customers react to all aspects of shopping at Amazon.com, and I have forwarded your comments to our shipping department.

Please do let us know if your orders do not arrive within the transit times listed on our web site. Also, please be aware that we continue to offer trackable express shipping through DHL and UPS International, for a higher shipping cost.

Please note that we take full responsibility should any item become lost or damaged while being delivered, and we are more than happy to replace these items at a cost to ourselves.

As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built.  Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

If your package does not arrive by the that date, please contact us by visiting:

http://www.amazon.com/gp/help/contact-us/w...s-my-stuff.html

Again, I would like to apologize for the inconvenience you have experienced and express our gratitude for the patience you've displayed thus far. 

Thank you for shopping at Amazon.com.


Please let us know if this e-mail resolved your question:

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Best regards,

Ajei. R
Amazon.com Customer Service
http://www.amazon.com