Actually you don't need to walk-in, just call careline (wait until it's picked up) or pick any of the Sales Executives here: https://www.ptptn.gov.my/seksyen-careline-side

Then tell the officer you are interested to do full settlement, he/she will be glad to assist you (I think they have commission). Then, you will be given with their mobile no. for further conversation in WhatsApp and will send you everything via WhatsApp. You just follow the steps that are advised and after your full settlement, this officer will send you the full settlement letter. If you walk-in, the officer who attends to you will also give you mobile no.

So how's your EPF status? is everything done and the money already transfer to PTPTN?
How long is it to take?
Do you mind share when did you started to apply and thumb print and completed it?

Already did thumb print verification on last Friday. Now awaiting money to be transferred to PTPTN. Should be transferred within these two days.

Submitted e-pengeluaran on Dec 11th 3.47 p.m., received SMS on Dec 14th 9.02 a.m.

Thanks for the clear description!!
They transfer so fast?

I'm a bit worry, cause today only i submit for e-pengeluaran.

Once I received SMS, I went to EPF centre on the same day. I asked the officer after she finished processing my case, she told me 21 working days. Based on others' experience, I know it won't take so long. So I asked her if it's taking that long because I want to make use of 20% discount by end of the year, she smiled and said should be no issue by this week. They have to say it's 21 working days because that's the standard reply.

i submit e-pengeluaran on 6th December

received sms from EPF on 9th December

i go thumbprint verify on 13th December

today 17th December i got email from PTPTN Penghargaan Bayaran balik

i wasap some PTPTN guy, they confirm payment already in

so no worries, as long as do within this week just to be safe

OMGGG!! That's really glad to hear that!!

Thanks a lot fruitie & kazuya87!!

Seems like our government is more efficient now a days!

Hopefully everything can done smoothly!!

EPF is always one of the most efficient ones among other government departments.


Alert to those intend to apply e-Pengeluaran, please do it a.s.a.p. before 21st Dec 5.00 p.m. or have to apply over counter.

Penutupan sementara perkhidmatan e-Pengeluaran

Dimaklumkan bahawa KWSP sedang menambahbaik kemudahan e-Pengeluaran bagi memberi perkhidmatan terbaik kepada pelanggan KWSP. Sehubungan itu, kemudahan e-Pengeluaran akan dihentikan buat sementara waktu pada 21/12/18 jam 5 petang dan dijangka beroperasi seperti biasa selepas jam 12.00 malam pada 1/1/19. Kepada yang ingin memohon e-Pengeluaran, sila berbuat demikian sebelum 21/12/18 jam 5 petang. Sebagai alternatif, permohonan boleh dibuat melalui kaunter KWSP. Kami mohon maaf atas segala kesulitan yang dihadapi.

Please be informed that the EPF is currently enhancing its e-Pengeluaran facility to provide better service delivery to our customers. Consequently, the online facility will be temporarily out of service from 21/12/18 at 5pm and is expected to resume normal operations after 12.00 am on 1/1/19. If you wish to use e-Pengeluaran, please do so before 21/12/18 at 5pm. Alternatively, you may send your applications through the EPF counters. We apologise for the inconvenience caused.

i went to their branch @ KL Sentral to settle full payment with 20% discount around 2 weeks ago. was supposed to receive a letter to confirm that my ptptn has fully been settled but haven't got it till now. tried to log in on the portal to check but can't seem to do so as well. anyone who settled their payment previously, how long did you guys wait for the letter to arrive?

I made a full settlement last 2 weeks.
The lady told me that release or full settlement letter will be available next month after discount adjustment reflected in the statement.

Just checked my status on EPF site and apparently it's already approved on 18th Dec. Payment is on the way to PTPTN.

Okay! indeed this shall be pinned.
I did my full settlement in just a phone call.
I also mentioned that i want to use CC, then they send you the steps, and viola paid!
thanks...

Got steps?
I thought they will send the amount you need to pay only.

Congrats, you are off from PTPTN debt!

I'll feel more secured once I got on-hold on the release letter.

Same. I settled my PTPTN with 20% discount but I still see tungakkan online and still no release letter. Have to wait til next month when they closed the account calculation?

Excellent stuff man! I'm planning to get mine done the same way in a couple of days.

Possible to get it all done in a day?

Cheers!

Yeah but that will be next month.. At least 20% is off already.

Hi bro thanks you helped me out.

I'm not a bro but glad to have helped you.

Side note, my EPF payment already reflected yesterday. It's time for me to settle the remainder.