i did a purchase in TaoBao last week, the transaction took about about 1-2days to reflect , but the status is pending
after 3-4days, it wil become "settled" , the category is food and beverage ?? 

I'd prefer if this statement is stated as a quote with link to a verifiable official announcement.

Currently it is written as if an official representative of BigPay wrote it and post it here which it is not. Lots of folks here reads this thread now and official statement such as these need to be posted responsibly and with accountability. Unless of course mamamia is willing to take accountability and consequences for any inaccuracies related to this post.

I'll caution @mamamia this time, next time such posts from anyone else lacking 'a verifiable reliable source' will be removed without any prejudice. I will update the main page on this subject as well.

My spouse received bigpay card applied on 12Jun today, but failed to activate since 3pm, called CS (available on Mon-Fri 8am-6pm ONLY) was told system was down and to try again few hours later. Seems to have lots of hiccup lately, reminds me of early days of Airasia.

your bro location?
I applied few days before Raya and got my card this week @ Puchong.

for my case, the status is never updated.
It was still showing printing card when I got the card in hands already earlier this week.
Email them your customer ID (below card number) and card number, they will sort it out for you.

I am not against sharing of experiences of personal nature. You can quote but do it correctly.

However, this involves BigPay and without verifiable info, anyone can claim anything. More so as this involve a financial institution where credibility is of utmost priority.

With regards to @jack2 statement, I believe readers are mature enough to detect rubbish statements and believe it directly. If anyone disregard accountability (even to extent humouring it) as a virtue then it is a shame and reflects upon that individual's integrity.

Just to share my personal experience with activating my BigPay card for those having trouble.

I received my card just a few days after application.  However, once I tried to activate, the app kept telling me that my CVC was wrong and I was just stuck on the "card delivered" page.

I called CS several times, and they said that my card was already successfully activated in their system (at the same time that I entered in my CVC). 

Their instructions were to a) log out/log in, b) restart phone, c) uninstall/ install app.  In the meantime, they said they would also look into whether there were any technical problems at their end.

After a week of no resolution and several calls, I told them that I had done all their steps (a) to © several times every day to no avail and I wanted someone to seriously look into my issue and call me back on a daily basis to update me on what THEY were doing.

The next day (without me doing anything), my card was suddenly activated.  And someone called me a few hours later to check if everything was OK.

Although I was quite frustrated, it was eventually sorted out.

For anyone who is facing problems with activation similar to mine, perhaps you can do all the steps (a) to © above BEFORE calling CS.  Then tell them that you have already done everything, and that you would like them to check whether there is an error at THEIR end.  Otherwise, they will probably assume the problem lies with you, which delays the entire process.

Want to activate the card, but show CVC incorrect.

Managed to use BigPay to pay Prudential online.

I have used BigPay for prudential online. Just sign up for an online account, and it's easy to navigate in the portal...like normal online transaction where you have to enter in details.

I m using big pay for insurance auto debit...... Prudential, GE and Allianz, no problem for months.

Your are welcome.
For the bank name, I told CS it is Tune Money (CIMB)

I did 1 txn ytd night on taobao.. today when I check, I notice my balance reduce, but the txn didn’t show up in my BigPay, anyone have this problem?

-removed-

I get the message from BigPay after I check with BigPay.. my past experience is the transaction is shown up immediately after I swipe at taobao, status will be pending and took 3-5 days to update as settled. Only this 20 jun txn didn’t appear immediately.. but, today after I check with the CS, he reply me with the msg above, my txn came in this afternoon.

I recall reading about someone posting that their balance did not tally with their listed transactions, and just wanted to share my own experience.

I track my own expenses via Excel and compare against the listing on the app.

Last Thursday I bought MacD from the self-order and pay machines, for RM22.60. Until now it hasn't shown up on the app, but my balance has been reduced by this exact amount. This is the first time I've got a "non tracked" transaction, but wanted to check whether anyone else had a similar experience.

This is my third months autodebit for my PRU insurance at 348pm.
But another GE autodebit at AM today no problem, debited successful.

For those who have problem with auto debit on insurance premium(mine is prudential), BigPay facebook support has check my case and informed me that the transaction was blocked due to it happen without PIN. They are still checking whether there is a way for the customer to charge these type of transactions.(we use credit card form to authorise the transaction)

I do have another AIA premium due coming 2-3 days which for this AIA premium, I register the credit card from AIA website and it authenticates using PIN already. Shall see and update in these few days.

For now, I have paid my prudential premium manually from their website.

Same happened to my PRU autodebit but it is not problem past two three months. It is weird to hear that "no PIN caused blocked"

So far I have registered autodebit for my GE, Allianz and PRU insurance for months, ok.
But only this month, my PRU　cannot go through the autodebit.

Just to share my experience on unsuccessful or "DO NOT HONOUR" transactions, 2 scenarios:
(1) The transaction is crossed immediately at BP App, the tx is "REVERSED"
(2) The transaction is PENDING, amount deducted for 8 DAYS, then crossed and "RELEASED" in BP App.
[Very troublesome if you want to get merchant to release immediately as both the merchant and cardholder do not have approval code for processing]

So now I avoid large amount transaction using BP card, and I must make sure BP App is working smoothly before using BP card for transaction.

Confirmed qualified for 3% cashback?