if its pbb,then yes,i am up to my neck mad with this bank,considering close it,tt big a bit amout to OWN name other bank also wan to hold 24 hour,i know can call but damn ask old Question and secret answer thinggy...fak it

My security bank is my mother full name. But i forget my mother name.

Wtf after I read your comment, I went to update my questions, but to update the question you need to answer a challenge question first, which I can’t remember so I just cancelled the whole process. Luckily account didnt get locked. But what happens if they randomly ask me the question again like TS??? What to do to prevent that??

moral of the story, please don't use a bank account with public bank. Their security system still in dinosaur era

if u dont forget the answer, no problem at all

its ur fault. bank is just protecting your money.

The wierd thing I also don’t remember ever doing this. Asking me the town of where my Mather was born, I gave the answer and they said wrong, still have 2 more attempts but I just cancelled the whole process.

let skynet ai controller liao

when security question ask for mom name (or anybody name),
my ans definitely not mom name, but my personal thing which is would not related from question asked.
example during register choose question (doesnt matter what question).
i pick mother name then answer honda. system would not care answer is real name or not. i did use same answer for majority login. wont forget at all

If ur acc blocked then call that pbb cyber centre asked for question reset. Later can key-,in new one

You yourself don't remember security question/answer, then wanna salah bank, lmao topkek

This post has been edited by WongTheThief: Nov 30 2025, 06:50 PM

Strange... my mom using pbb and few days ago asking to set question and answer. She didnt knew what it was but it blocked her from any transaction until she setup this.

Senang je kan... 3 questions apa soalan pun same answer... kenapa diaorang nak susah pergi set 3 yang berlainan... susahkan sendiri nak marah siapa? Otak kena pakai

No way to manually reset like forgot password ar? lol so I’m just waiting for the day to get blocked.

There is no way out for this. In my experience my fpx transfer will never pass unless i update the challenge question.
PBB challenge will randomly popup when u do transfer even after u update it,just need to remember it or change to other. Maybank also have but less frequent.
For ur current siuation, u can try call 0321773555 pbb cs for reset, but beware many ppl say very hard to get ppl to pickup. Not sure if branch walk in settle this or not, cuz no experience, but pbb is orang tua bank should allow walk in kut.

Hi Ts, did you managed to unlock it???

HKL PBB... i kena once... forgot the Q&A....

I believe they block 99% genuine transactions and probably 1% fraudulent transactions...

This post has been edited by thankyou: Dec 2 2025, 12:51 AM

go bank branch reset

done in minutes

settled within hours

but bitter taste in mouth

how you settle?

"cyber security team" called me and asked to verify my identity. thats all.