I’d really appreciate some advice on what to do next. I sent my car to a Proton 4S centre for an insurance claim after a minor accident where only my bumper was scratched.

However, when I got my car back, the condition was much worse:
• Paint stains all over my seats
• Scratches on my tail light and engine hood cover
• Engine cover full of dirt
• Steering damaged and rattling, like it was smashed
• Dismantled parts were dumped inside the car, scratching the surfaces

Even the new bumper they replaced has cracks, scratches, peeling paint, and dust stuck under the paintwork.

My car is less than a year old proton x70 2025 mc2 facelift version.











Just for a quick update:2/october 5.10pm:: I didn’t receive any call or message from their branch despite I personally call to HQ and I also texted their manager.

None replies from any of the party.

Proton is so disappointing

This post has been edited by PowerGadget: Oct 2 2025, 05:09 PM

they drive out for joyride? :X

which bnp
damn basicly treating your car as workshop storage, unacceptable

all 4s is like that, low workmanship is a usual in Malaysia, you need to complaint.

Many people have high expectation for good service at authorized Sc.

Have u contacted the centre for rectification?
If they not willing and pushing everything to u, lodge a complain at their HQ.
If HQ also ignore u, viral it in your social media.

Complain to Proton HQ, they take complaint seriously.

They buat or their contractor buat?

very surprised, they pass the parts back to you

as usual la lodge complain to HQ.

check your apps see your car movement map during the repair period.

that's bad..

sometimes I wonder why official SC do that even Toyoyo also do the same, but at least they keep it in a box at back of my trunk

now having dilemma where to throw one of my driveshafts and also starter motor, can't simply throw it outside

Lodge a complaint to the center you sent the car to. If no response then Proton HQ. Given the pictures you have shared I am sure they will take it seriously.

Mileage seemed to be okay even though 6 litre of fuel have been burned through two days period.

I’m located in the east Malaysia.
They said it’s normal for them to do that so part wont lost in somewhere else

Well you’re right! My x70 prior to this have been complaining several times to HQ, no action is taken at all. My previous perodua complain is much more efficient.

Yes true. I have high expectation as they said sc is always the best give original and all. Sigh….

Yes I have done that. Their manager told me will give me feedback by today afternoon.

But yesterday their b and p team said will polish up for me..

I worry viral would backfire myself and getting LOD

I doubt that.

My previous complained was not even resolved. HQ did nothing to help but said it’s within spec claimed by their foreman.

Body and paint is given to third party subcontractors and QC by proton team.

The parts are not given back to me, it’s temporary storage for them. The picture that filled up with stuff is I visited my car during the repair.

There is no log recorded but 6 litres of fuel burned in span of 24 hours

I also wondering what’s their SOP.

Ask their team and they said it’s easier to keep track whose part is that. I have one photo that x50 is kinda pity.. see his car



Manager said would respond to me within this afternoon. Hopefully some satisfy answer from them. Yesterday they promised me verbally would polish up the thing. Would polish help?

Proton HQ really hopeless sometime, I lodge multiple complaint previously due to rattling of my new car but they say within spec by foreman inspection.

Right? Their workers even said im the one fussy and create trouble for them by complaining. They said its their SOP and nobody complain pun.. sighZz

the SC doesn't want to keep those parts

takes up space...have you seen their store room for parts?

then to dispose them to contractors cost money

so short cut maybe pass to customers.

so calculative this SC

some more not bother to check 3rd party contractor dump things in your car

kasi complain kaw kaw to HQ

https://www.proton.com/en/inquiries-complaints

TS pls submit

I oledi sent the link

no mercy

complain them

my dad car left in workshop, the the rim kena stolen near sandakan LOL

Show cause letter to that SC, if not viral them for this kind of services