I’d really appreciate some advice on what to do next. I sent my car to a Proton 4S centre for an insurance claim after a minor accident where only my bumper was scratched.

However, when I got my car back, the condition was much worse:
• Paint stains all over my seats
• Scratches on my tail light and engine hood cover
• Engine cover full of dirt
• Steering damaged and rattling, like it was smashed
• Dismantled parts were dumped inside the car, scratching the surfaces

Even the new bumper they replaced has cracks, scratches, peeling paint, and dust stuck under the paintwork.

My car is less than a year old proton x70 2025 mc2 facelift version.











Just for a quick update:2/october 5.10pm:: I didn’t receive any call or message from their branch despite I personally call to HQ and I also texted their manager.

None replies from any of the party.

Proton is so disappointing

This post has been edited by PowerGadget: Oct 2 2025, 05:09 PM

Mileage seemed to be okay even though 6 litre of fuel have been burned through two days period.

I’m located in the east Malaysia.
They said it’s normal for them to do that so part wont lost in somewhere else

Well you’re right! My x70 prior to this have been complaining several times to HQ, no action is taken at all. My previous perodua complain is much more efficient.

Yes true. I have high expectation as they said sc is always the best give original and all. Sigh….

Yes I have done that. Their manager told me will give me feedback by today afternoon.

But yesterday their b and p team said will polish up for me..

I worry viral would backfire myself and getting LOD

I doubt that.

My previous complained was not even resolved. HQ did nothing to help but said it’s within spec claimed by their foreman.

Body and paint is given to third party subcontractors and QC by proton team.

The parts are not given back to me, it’s temporary storage for them. The picture that filled up with stuff is I visited my car during the repair.

There is no log recorded but 6 litres of fuel burned in span of 24 hours

I also wondering what’s their SOP.

Ask their team and they said it’s easier to keep track whose part is that. I have one photo that x50 is kinda pity.. see his car



Manager said would respond to me within this afternoon. Hopefully some satisfy answer from them. Yesterday they promised me verbally would polish up the thing. Would polish help?

Proton HQ really hopeless sometime, I lodge multiple complaint previously due to rattling of my new car but they say within spec by foreman inspection.

Right? Their workers even said im the one fussy and create trouble for them by complaining. They said its their SOP and nobody complain pun.. sighZz

Just for a quick update: I didn’t receive any call or message from their branch despite I personally call to HQ and I also texted their manager.

None replies from any of the party.

Proton is so disappointing

I don't think they willing to redo anything at the moment. They just said polish it up for whatever damage that have been DONE.

After been waiting for whole day, I take the initiative to contact their General Manager again. At 6pm, I received a message saying that they not able to decide on anything yet, need to wait their boss coming back on this Saturday.

Hopefully they able to resolve without going through the hassle in Tribunal court.

Thanks bro for your help and suggestion!

Wonder if any lawyer in this forum able to give a ballpark figure if I were to hire a lawyer to "sue" them

Right? I not sure why nowadays workmanship in our society getting worse. We are like taking steps backward with this kind of attitude in working.

Thanks for your sharing bro and I really feel bad for your car. Hopefully those incident let us "gain" something from it.

I bought proton insurance and on top of that usually 4S would be the one honest and doing a very good job. Previously my Myvi I fork out my own money to repaint the whole car and their job is really good as compared to other car that I sent to outside cap ayam workshop.

But proton really disappointing. They did the job worse than those mechanics under the tree.

My car is still within quite new, less than a year old and I bought proton insurance and on top of that usually 4S would be the one honest and doing a very good job. Previously my Myvi I fork out my own money to repaint the whole car and their job is really good as compared to other car that I sent to outside cap ayam workshop.

My brake rattling issue, aircond glug glug coil expanding sound, brake rotor screeching metal sound all not resolved. Proton HQ didn't take any action. Even one of the Proton assist service manager act like gangster yet they did nothing about the report.
Unfortunately Proton HQ is like non-existence. I read through a lot of FB post saying that HQ did not assist much.

I complained to Panasonic, KDK, Joven and etc brands before. Once I lodge complain to HQ, they would resolve the matter quite fast. But proton is completely opposite, HQ is like non-existence. I have proof of lodge complain since first day I received my car. The issue is almost a year now.

Unfortunately I am from East Malaysia. Here, we don't have much skillful technician I believe. Every branch of proton I ever visited, their technician is like able to carry out oil change only.

Even my brake got problem, they said bleeding might be complex for this x70, don't risk it. All stuffs they said don't risk it. In the end, did nothing.

Eventually the subcon contractor should be selling the parts afterward. They not allow me to take home those parts, they put in my car as temporary storage only
I doubt HQ would assist on this. I received my "Lemon" car since day one I reported to HQ. HQ just ignore the request and keep saying that their foreman said it's normal. Even I can prove to them that their test drive unit has no issue, they just insist on their foreman technical report. bravo on proton backing up their man like its their kids.

Hey bro! you mean the big proton chain in Sabah?

Did they compensate you in the end?

I am not sure how to viral this kind of stuff.. I worry backfire and they send me a LOD..

OH YES. YOU ARE RIGHT

Body and paint department is given to a SUBCON.. The boss of the body and paint don't give a "F" to you when you want to discuss about the repair.

He act like he's the BIG BOSS there.. unfortunately the staff tell me that he's the PALING SUPERIOR. nobody above him if about insurance claim and repair. amazing proton 4s promote themself as the reliable workshop.

Seemed like there is no other alternative but to lodge to Tribunal. sigh.. Not sure what's the chances of winning and how much of time need to put into following up with the case after this.

The most concern part right now is the whole steering is broken. Looking back with the most recent case with this same proton 4s, their body and paint also destroyed other people car and tribunal gave the win to proton 4s and giving RM0 compensation to the car owner.
Thanks bro! Hopefully I would win in this tribunal ruling.

Well said! Sadly it's the reaility of our working society right now.

4S no longer means quality of works, but instead it's all just due to warranty that intact with our car.

Hmmm...

My aunt's car went to this same 4s and she drive away with zero engine oil in her car. Funny thing is when she went back to the 4s, 4s said it's her fault and all damage bear by my aunt. It's really amazing of looking at how amazing is our workmanship nowadays.

This is very true! Sadly even their head foreman not really know about how to fix the car. He just keep persuade my to live with the rattling asalkan boleh jalan, boleh ON la..