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hi guys
just would like to share my experience as i dont want ya'll to get caught in the same trap



i got vkool fixed on my new iswara lmst in may this year
i did it at the agent in seremban
the job was bad and the edges of the windshield tint started to rust after just a month or so
i also noticed that there were inclusions on the back glass (specs of dust...they didnt clean the glass properly before fixing the tint film)
the film on one of my quarter glasses (the triangle glass on the back door) also started to rust after just a couple of months

so i got my bro to take my car, this time to the head quarters, to be warrantied as i am outstation for a prolonged period
he gave them a photocopy of the warranty card as proof (after all,...they can pull up the details on the system anywayz...all they need is the warranty card number)
but they insisted that he give them the original warranty card...
luckily he had it with him so he handed it over


they told him that for the back glass they can change the film,...but they cant guarantee that my heating strip wont get damaged
(so basically they are saying,...."we can totally screw up the 1st job....but we can change it for you...no problem....but we are sorry if your car gets damaged in the process...you'll have to pay for that")
its stated in their warranty card that the heater coil is not guaranteed...so he couldnt do much about it...
thankfully the coating was still new so it came off without too much trouble

then after they changed all the films (windshield, back glass and quarter glass...and my car is barely 6 months old mind you) they brought the car to the front to hand it over
he noticed that the quarter glass film was coming off so he pointed that out to them and they said its nothing...and used that rubber thing to stick it back to the glass

as he was about to leave, he remembered that they hadnt returned the warranty card to him
he asked for it and they said..."ops...forgot"...or some crap like that
so they went to get it
a few minutes later they came back and told him that someone had torn the warranty card!
so...what does it look like here?....
they were hoping that he'd drive away and forget about the card and when he remembers later they would blame him?....
thats what i think....
anywayz...by that time my dad was my bro, dad n mum were supose to go sumwhere after picking up my car
my dad told them off and they said sorry and said they would issue another card
after alot of pushing and bugging....they handed over the new card...with a new warranty number....i dont know if that will mess up my warranty claims in the future....
anywayz....even with all the pushing,...it still took them a good 20+ minutes to get the new card done (basically to pop a card in the printer and print like 10 lines)

after that was settled, my bro was driving away....
lucky my dad was behind
he noticed that one of my reverse sensors were missing!
it was just the hole in the bumper

so my dad n bro went back and asked the vkool ppl about it
and they started to say that no...it was not them...they didnt do it...etc etc etc
needless to say,...my dad go super pissed and totally fired them
(im like my dad...i take good care of my car...i even know practically every chip or scratch or flaw in the paint of the car...everything)
and i'd be damned if i didnt realize that one of my reverse sensors were missing leaving a huge freaking hole in my bumper!

just some background on the reverse sensor for an iswara
the sensor is plugged in from the outside of the bumper...not the inside
so for it to go missing, they either pulled it out, which would have to definitely be deliberate, or they must have punched it through, which would also have to be deliberate as there was no damage to the surrounding bumper...not to mention that a person fixing a tint film has no business anywhere near the bumper
some might say that one of the worker's knees might have knocked it in,...
this is highly unlikely as this is the type that is practically flush with the bumper

so anywayz...they started to say that it may have fallen in,...which is impossible
if anything, if would have fallen out and be dangling by the wire
they tried putting their hands behind the bumper to feel for it but the iswara bumper has a space between the bumper and the metal support brackets

so they said that they wanted to take it into their workshop behind to jack it up so they could see better
my now my dad was mega pissed and was firing them nicely again about their crappy service and dishonesty
he also told them that the only reason y my bro and i fixed vkool was coz my dad originally fixed it and it was good
(...this was back when it was 1st being introduced...so i guess they were keeping a better check on their QC back then)
now that every1 is coming to them (they are always full house practically everyday at the head quarters center) i guess they dont really care about QC or anything anymore...
they are just interested in getting the cars done,...getting them out...and getting more cars in... i.e. money money money

and they responded that they do Ferrari's and other expensive sports cars
... ...who the heck cares rite?...they could be doing tinting for the freaking space shuttle for all i care...but if they are trying to conn us customers like this...their reputation isnt worth squat

so after telling my dad that they wanted to take it behind and jack it up to look my dad said that he wanted to follow them
they said he cant as it is a restricted area
my dad told them straight that after all they tried to pull he doesnt trust them anymore...who knows wat other crap they'd try to pull

so they got him and my bro passes to go behind
and to be honest,...the head foreman didnt know nuts about how the reverse sensors were fixed
he was trying to pull the bumper abit here n there to get his hands in to feel for the sensor (which would be already broken anywayz if it was forced in from the outside)

then he said they would have to remove the bumper
so my dad said fine
they can do what they liked
but they could see that everything is in tip top condition
they can open anything...but if they damage anything even abit,...they would be paying for it

then they started to get apprehensive
in the end, they said that we can take it to a proton service center and get it fixed and send them the invoice and they would reimburse us




so conclusion,
1. if we didnt remember the warranty card,...they would have kept quiet and blamed us when we remembered it later

2. if we hadnt noticed the reverse sensor,...they would have kept quiet and claimed that it got vandalized elsewhere should we call them up

3. the quality of service and even the quality of installation of the film is no longer what it used to be as there are so many defects...mostly due to
poor workmanship



bottom line,....vkool is actually a great product....but the people selling it in this country can no longer be trusted
i would love to recommend it to you all
but looking at what i have gone through,...i'd suggest you get something else like llumar or other reputable brands
dont go for the 300 or 400 dollar tints...they arent as good...you vision will be compromised

but dont go for vkool...you will most likely regret it and waste alot of your time over the 5year warranty period going back to their center to get the rusting films changed

my sis car tinted ECOTINT...not bad de workmanship.clean & care....
but abit costly.

write n talks so much...

do u have picture to show us???

thanks for the advise ~ just curious ~ maybe is the agent kacau nia

as he wish la bro..just a reminder only. if u dun like wad he post,report to MOD.close this TOPIC..

makes sense
my dad's CRV originally came with v-kool
but not even 2 years, the edges of the film has some colouring - just like petrol on the road
so my dad sent back to the workshop for warranty since it covers for 5 years
unfortunately... he said no warranty
what the hell i said...
i wanted to call their HQ up, but my dad said people is earning a living, so let them be

This post has been edited by andyjyneo: Nov 14 2007, 11:58 PM

if u read, you would have noticed that it was just warrantied
so,...the films are new...
u want me to take a shot of the damaged sensor izit?
that is definitely a can do
will get it asap

im just warning everyone,...if you want to be sarcastic,...by all means...go and burn 2.4k of your hard earned cash
your loss
not mine

I agree with the bad workmanship and the problem seem localize to that specific branch. They don't have the proper skill to install it and probably try to to cut cost by giving some substandard or rejected tints. However what i don't understand is why would they want to take one of your reverse sensors? It doesn't make sense and that's quite a claim saying they took it. Anyway please write in to the HQ with regard your issues. If there's QC problem with that branch, I'm sure the brass at HQ would want to know about it.

erm...this all happened at the HQ!
just read up at the top...
i 1st installed at seremban
but today sent warranty at HQ coz workmanship at seremban branch wasnt good

i didnt say they took it
im guessing they damaged it somehow...and tried to cover it up

oh,...and i forgot to mention....
after they agreed to pay for the sensor repair, my bro noticed the quarter glass film had come off again at the same place
he pointed it out to them and they said its still ok and pushed it back and used hair dryer this time to stick it back

wow....

i got a good installer in klang which carry v-kool, its tint shop

mayb will ask them abt it

This post has been edited by xtorm: Nov 15 2007, 12:18 AM

thanks for the info...sorry to hear that.i think there are many out there also suffer same fate as u, who knows...but i think u shud claim your rights after paying the hard earn cash. Vkool not cheap, i also cant afford. can afford aircool only..

maybe TS should gip us the shop name ~ as we becareful not to be cheated

he did mention the vkool shop is HQ

ooo...vkool is actually v good
just d ppl installing it bad...

sory ~and thanks you


i miss the after part ~ hahaha

seem HQ dun bother with after sales?

i guess so
that's why TS is complaining
seriously, vkool doesn't pass road blocks or puspakom
i remember one incident that my mum's car want to reassign number (means change number plate)
so have to go to puspakom to check
then that fellow said my cermin is dark, but it's original vkool
he tore it to half in front of everyone
made me really embarrassed because everyone will think that i'm an ah beng ah seng go and paste till dark dark

vkool original got more than 1 darkness
the darkest one is not puspakom legal
mayb ur mum fixed that one?

This post has been edited by neosaint99: Nov 15 2007, 12:38 AM

y fren's city also with v-kool..After half a year bubbles pop out..
Went back to honda,the SA claimed everything smoothly..

guess it depend on ur agent also

usually their warranty is ok...they are willing to replace
but the thing is,...the incident rate of problems occurring is rather high for such a high end product
lastime when my dad fixed....he knew a few ppl who also had it
i dont think any1 had any prob for a v long time

nowdays, if you know 5ppl who has it installed on their cars,...atleast 1 or 2 will have probs within a year

Maybe v-kool HQ towards big car company's claim good..
But towards buyers like TS..

yeap...so basically the parent company is not controlling the quality lor
...heck...even own HQ oso like this...

This post has been edited by neosaint99: Nov 15 2007, 12:49 AM

i don't know because bought it 2nd hand

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Added on November 15, 2007, 1:01 ambah, anyway, vkool is not cool anymore nowadays
with that price, i can get better tints (maybe security tints)

This post has been edited by andyjyneo: Nov 15 2007, 01:01 AM

that's why until now i didn't tinted my car...

don't care about VKool, Rite-Kool or 3M or whatever brand, if that day is not your day, you will be ended up the same fate with our TS there...

if didn't tint, wah, really cannot stand... hot lah

its better not to go to tint shops with a wide branch network. go for private owned shops carrying the product.

my claim for s-cool tmn connaught seems pretty smooth. don't even need to show warranty cause basically its bout a month. some specs of dust bubbles pops up near the right side.

ADUI.!! last week my vios just did (something like this).. but dono izzit this brand.. the dude that sell the car to me do for me de..

well, after this Thread.... I need to consider twice of V-kool liao

I tell you what...why don't you take pic of the old photocopy warranty and the new one they re-issued to you. That should satisfy some people with fetish on photographs

what your dad said is very true. People are trying to earn a living. But...I won't forgive them like that. They clearly advertised that its 5 year warranty and the bloody product got ruined in less than half that period! I'd whack them silly if they don't warranty it. This is grounds for legal action already

the shops is sux. just because we drive smaller cars?? discrimination

ya, my dad doesn't want me to mess with them
i'm really angry to see such lousy quality
that's why i wanted to go to the shop and talk with him already
but my dad said a lot of people kena bluff
let others do the job, not us

and they will kept torchering other ppl.

yaloh
as long as we let people to know, that's the most we can do
beyond this, everything will be illegal

Vkool is ancient tech, using metal based absorbant. So can get rust fast on the edge, and sometimes hard to pass smarttag.

One word, Vkool is overrated.

ya, cannot pass smarttag one
have to go until very slow very slow like going to mati engine

how come V-kool got so much problem wan....i bought my altis a year ago and second day i took to V-kool to do it, since V-kool got 2 types which is elite and Gold dust...gold dust will be cheaper than elite coz elite filter 95% heat if ive not mistaken, abd gold dust is less than that...so i requested for gold dust and in the end of the day they gave me elite which i told them i want gold dust which im not going to pay RM2k and then after i told the V-kool agent she said in that case u pay RM200 cheaper than the normal cost since its our error...so i got the top range V-kool elite for RM1800...after paying...i smlie and walk away happily...gold dust cost aroud RM1200-1500 if ive not mistaken...LOL...till now my V-kool is still perfectly fine..enjoying coolness in the sun for such a good price.....cant get that elite for less than 2k coz its their top product...2k means 2k cannot reduce anymore...but i got it for RM1800....

im really sad and sorry to hear our bro got cheated untill this extend...maybe my next car i do it with v-kool and see whether they do it to me...else i'll see them in court...just love to sue not honest ppl doing businees...especially companies...

he worries about your safety also lar. These kcool workers like samseng wan...you disturb them in the workplace...if they see you outside, tinting will be the least of your worries

i am totally agreed on this. if we fight back. the case would be neverending one

haha, ya, i think so too
low profile a bit... don't create so much trouble

i prefer fighting back when they don't even notice it. will use scap goat instead of killing myself

The easiest thing, don't use Vkool anymore.

You can try this WinGard:

we can start invest on security films already

The best is go for tint shops whom u know the boss..

security tint all the way.... hard to break in.... but in emergency cannot get out too??

nothing perfect in this world, if choose security film, the heat protection sure a bit worst compare with the original which is main in heat insulate.

This post has been edited by zendengoh: Nov 15 2007, 01:53 PM

that one, of course loh
but seriously, i don't know woh

I would like to know too..

big issue there..not a very good idea for security film

That is only a security film. Not a tinted film. You dtill need to add a tinted film on top of the security film. The security film is abit thicker compare the tinted film.

maybe like zendengoh said... there are pro and con in everything...

but haiya... if fated to die, no matter how also die lah
seriously, nobody can avoid one

But if there are chances to escape death... I wont mind go for it. Instead of waiting till death....

V-Kool is the best out there so far. Mine so far, 5 years and still no issues with the film. Looks like the service has deteriorated in the past couple of years.

But the film is still one of the best out there. No idea who did it for my car, my dad had it done for me years ago.

i guess its the agent....

perhaps not the branch
and no wonder why those HQ always remind us to install at their branch instead of their agent or authorised seller

This post has been edited by myhat: Nov 15 2007, 02:12 PM

Let me tell mine story, mine car install v-kool 1.5week ago and i found that got bubble on the rear window and back mirror. Today I brought back and ask them to change it. For the rear window they change it for me but on the back mirror they said that won't guaranty the mirror heating strip get damaged. Due to it just a small tiny bubble and is at the back so I said never mine no need to change just fix it for me if they can. But you know what they go to change it for me at last my heating strip broken, anyway they promise to change the back mirror for me. Actually they can change for you one just depend how you talk to them only.

No. Heat protection is as good as usual ones. They are thicker - because two layers - one for insulation, one for security. However thicker by how much depends on the technology of the maker. Certain cheap brands also have 2 layers but they are too thick until it hinder the power window functioning.



Bubble is just poor workmanship, nothing to do with the tint. But yeah, I think all the tinter will say if remove the rear tint indirectly damages the heater they are not responsible for it.

This post has been edited by dstl1128: Nov 15 2007, 02:44 PM

when pasting security films, the power window acts slower than usual because it's thicker and heavier

since the price has decrease. maybe they claim that film is v-kool tint, the fact is.. it's a lie maybe taken from low quality film that they claimed it was V-kool. OR the staff done it. they claimed v-Kool without thier employers notice

(Regarding security tint) And because it is thicker, it gets foggy faster. So the 2-layer tint usually only apply on side windows, front windscreen definitely no, rear one depends on people.

This post has been edited by dstl1128: Nov 15 2007, 02:49 PM

luckily I did not chose Ecotint instead of VKool for my gf's car.

Hmm... we cannot say for sure the standard and quality of vKool is gone solely because of one case... maybe it's because the place has shoddy workmanship/irresponsible people running it. After all, there still are people satisfied with vKool's quality and standards.

This post has been edited by Yukaeshi: Nov 15 2007, 07:03 PM

at least this topic let us know where to evade such cases like this

Regarding security tint, they will request u do sign a agreement before they do tinting...
we have to bear the risk if tinted security flim such as trapped in car when accident... cant get out and other ppl cany smash window to save our life

is that supposed to be a good or a bad news?

eh
i tot he didnt believe me about the reverse sensor thinggy

u think he is b****ing bout the reissue of warranty card ar...
oh man...that didnt even occur to me!
y would i make such a claim if it didnt really happen?

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Added on November 15, 2007, 7:32 pmu can go back to HQ (and get crappy service like me oso...hahaha)
as long as got warranty card they will replace it
and if warranty card damage,...they will replace that for you oso
they everything oso can replace (after they themselves screw it up )

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Added on November 15, 2007, 7:35 pmnot really
its performance is excellent
and about the smartag, all 3 of us use it...no prob...
its just the quality of installation and service

btw, are you a vkool user?
or are you just making that comment from what you have heard?

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Added on November 15, 2007, 7:36 pmthis,...i totally agree with

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Added on November 15, 2007, 7:39 pmyeap...v good performance indeed...
n my dad's one is going on 10 years d
still good (minor discoloration in some corners here n there oni)

but now that they have a name for themselves (i.e. their shop always full),...they dont really care about doing a good job i guess
sighz

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Added on November 15, 2007, 7:41 pmdude...did u read what i wrote or did u just pop in a msg to get free post counts?
this incident happened at the HQ!

This post has been edited by neosaint99: Nov 15 2007, 07:41 PM

err, half good half bad

i live in small town in johor
it's very hard for my dad to go up to kl because he cannot recognise the road in kl
so i'm the only person who can drive up
anyway, i'm going to invest in security film the next time my tint goes wrong

This post has been edited by andyjyneo: Nov 15 2007, 07:50 PM

the ori vkool comes on a base plastic
can see the print n all that it is ori before they peel it off
i was watching when they were installing d 1st time

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Added on November 15, 2007, 8:02 pmecotint is not as good as vkool elite
can feel the diff
(speaking from personal experience )

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Added on November 15, 2007, 8:05 pmwell...this was the HQ
if the HQ cant control whats going on in it's own workshop right there on its own premises,...then what does that say about its QC for all its agents scattered all over the country where constant monitoring is next to impossible?

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Added on November 15, 2007, 8:05 pmoh...that kinda suxz


This post has been edited by neosaint99: Nov 15 2007, 08:05 PM

is normal...people will lansi once business is good ...

i'm sure my dad won't let me to do that too
means he doesn't allow me to create trouble though

I installed V-Kool Elite when I bought my new Honday city few months ago for only Rm1.5k.
The effect is not as what I expect, but maybe because of my car's grey colour that absorb heat.

Where's the HQ anway? I did it at Jalan Loke Yew, is that the shop?
Anyway, the workers there look 'un-pro'.

the HQ locate at PJ, the higher rank of vkool i think is Vkool40 or Vkool70.

nak buat filem di kl abit like that one that time my dad go for serviceing the air filter they say change liao ! but never change den we lawyer soo them lo now duno wat to say ! they close down liao!

These kind of fakap people I always boycott not going back to the shop again. I have bad experiences with numerous shops, and it seriously pissed me off, till I feel like doing something which I'm not suppose to do.

This post has been edited by zeist: Nov 16 2007, 09:45 PM

v cool is so bad after 5 years burnt their warranty. its from metal n not ceramic. metal is iron n if u got a bad luck, totally crashed ur window.

i can't afford V-Kool so i tried cheaper option from AirCool. So far so good after using for 7 months remains clean.

um....iron (i.e. ferum) is not the only metal in the periodic table
btw,...there are ceramic films nowdays?...
din know that

OMG, this is bad news.. do someone in the company would like to explain?

I think may be the HQ will do a better job than other retailer? May be v-kool quality still good but depend on workmanship of individual shop...

err...i am talking about the HQ here

watz the diff between HQ or branch..?
v-kool always shift staff la..

I think it all depends where you get your V-Kool done. No doubt, there are many unscrupulous V-Kool agents/resellers/dealers out there.

so better do v-kool at V-kool branches or tint shop

TS got problem even in vkool HQ wor

they not only selling their own brand..they also take other brand and sell it as it is....branded or not, depend on urself...but expensive doesn really means good...

yea...exactly!
i dont know y ppl keep missing that point

Is it just the Seremban branch or the whole Malaysia? Any V-Kool customer from other state to back neosaint99?

Because sometimes it's rather unfair to generalized a company because of a few bad apples. With the CRV thingy, perhaps it's either the quality or it's the OEM fault.

I'm not a V-Kool user

if it was just a branch, then i wouldnt be so pissed...coz i'd be of the same mindset as you
but im talking bout the HQ here (Not The Seremban Branch)

if you can recall...i mentioned that i installed it in seremban
the front film was rusting and so was one of the quarter glasses
...and also the back had some inclusions
this all happened within a month or so...

but i didnt go and start a thread to blast vkool...coz it was just an agent...
i thought to myself....nvm...i'll go to the HQ to get it fixed...im sure they'll do a better job...
...but unfortunately,...they didnt....

the HQ is the representative of vkool in Malaysia
so if they get it wrong or royally screw up,...i believe I have every right to diss vkool in this country

This post has been edited by neosaint99: Nov 18 2007, 02:49 PM

What's done is done. Just spread the news - don't use Vkool; use other cool/kool.

exactly what im trying to do here
hehe

that oso depends on the ppl installing
same shop diff person oso will have diff outcome...
no QC...

last two month i was thinking which tint that i would go for my new persona.
luckily i use back my tint i used before in my kancil. boycott v-kool not cheap though