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 Unauthorized spending on my bank account

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TSheinlein
post Aug 12 2025, 11:01 PM, updated 3 months ago

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Notice my money deduct at small amount from my maybank account, It wrote

SALE DEBIT MOBIPHIX INC * MISSISSAUGA, C
SALE DEBIT RIVERNETWORKCHARITY CROMFORD G

Dunno how my account got unauthorized transfer or usage, already b40, now kena scammer like this, any advice for this situation? Last time I kena is paypal, money can get back, but this time direct from bank account

UPDATES

12 AUG 2025
user posted image
user posted image

user posted image
1. Transfer remaining balance to tng
2. Disable Debit Card E-Commerce Activation

13 AUG 2025
1. Hit kill switch
2. Report police
3. Go maybank replace card and file dispute form
4. Email dispute form to disputemgmt@maybank.com.my

14 AUG 2025
1. This morning get this
user posted image

2 SEP 2025
Surprised see the money is returned to unker although the amount lost is little only. Unker actually ady move on. Just share to ktards that report police and file dispute actually has chance to get back the money despite the low amount
user posted image

This post has been edited by heinlein: Sep 2 2025, 08:28 PM
lordgamer3
post Aug 12 2025, 11:03 PM

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Phone subscription? Better report to bank if bank no refund without good explanation oe ability to prove negligence lippt BNM
TSheinlein
post Aug 12 2025, 11:04 PM

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QUOTE(lordgamer3 @ Aug 12 2025, 11:03 PM)
Phone subscription? Better report to bank if bank no refund without good explanation oe ability to prove negligence lippt BNM
*
need to report police too right?
yeeck
post Aug 12 2025, 11:05 PM

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Did you use your bank's ATM card as debit card to buy something online before? The card details could have been hacked or leaked

This post has been edited by yeeck: Aug 12 2025, 11:06 PM
TSheinlein
post Aug 12 2025, 11:08 PM

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QUOTE(yeeck @ Aug 12 2025, 11:05 PM)
Did you use your bank's ATM card as debit card to buy something online before? The card details could have been hacked or leaked
*
I only use for grocery buy things, really almost never do online subscription, if buy things online also use shopee spay most of the time
lordgamer3
post Aug 12 2025, 11:08 PM

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QUOTE(heinlein @ Aug 12 2025, 11:04 PM)
need to report police too right?
*
Just contact NSRC hotline 997 and try luck. Police can lipot but more work la I feel NSRC can help u as well.

https://www.bnm.gov.my/-/asset_publisher/Qi...ontent/scam-a-1


They are a new initiative by BNM but first move always always call bank.

This post has been edited by lordgamer3: Aug 12 2025, 11:09 PM
acbc
post Aug 12 2025, 11:10 PM

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Never use bank debit card to buy anything outside or online.
TSheinlein
post Aug 12 2025, 11:10 PM

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QUOTE(lordgamer3 @ Aug 12 2025, 11:08 PM)
Just contact NSRC hotline 997 and try luck. Police can lipot but more work la I feel NSRC can help u as well.

https://www.bnm.gov.my/-/asset_publisher/Qi...ontent/scam-a-1
They are a new initiative by BNM but first move always always call bank.
*
Your link redirect me to https://www.bnm.gov.my/home but where should I report? what is NSRC?
lordgamer3
post Aug 12 2025, 11:12 PM

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QUOTE(heinlein @ Aug 12 2025, 11:10 PM)
Your link redirect me to https://www.bnm.gov.my/home but where should I report? what is NSRC?
*
National Scam Response Center. The shotline is phone number 997. I dunno why the link i share doesn't direct u there but to bnm main page but HLB got some literature.

https://www.hlb.com.my/content/dam/hlb/my/d...nsrc-faq-en.pdf

You can Google about this as well. Hope this helps and may you recover your money from those Nasty bastards.

This post has been edited by lordgamer3: Aug 12 2025, 11:15 PM
TSheinlein
post Aug 12 2025, 11:18 PM

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QUOTE(acbc @ Aug 12 2025, 11:10 PM)
Never use bank debit card to buy anything outside or online.
*
The payment never go tru secure2u one
TSheinlein
post Aug 12 2025, 11:25 PM

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QUOTE(lordgamer3 @ Aug 12 2025, 11:12 PM)
National Scam Response Center. The shotline is phone number 997. I  dunno why the link i share doesn't direct u there but to bnm main page but HLB got some literature.

https://www.hlb.com.my/content/dam/hlb/my/d...nsrc-faq-en.pdf

You can Google about this as well. Hope this helps and may you recover your money from those Nasty bastards.
*
Now in panic mode, kenot think straight
metalfire
post Aug 12 2025, 11:30 PM

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check with bank? what they say?
TSheinlein
post Aug 12 2025, 11:35 PM

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QUOTE(metalfire @ Aug 12 2025, 11:30 PM)
check with bank? what they say?
*
Not yet, just notice the unauthorized transfer around 11pm, then i check statement, got another transfer on 8 Aug, tomorrow will go lodge police report and go bank directly see how. Now money also not safe in bank

This post has been edited by heinlein: Aug 12 2025, 11:35 PM
lj0000
post Aug 12 2025, 11:37 PM

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Never use bank card for anything other than taking money from atm
TSheinlein
post Aug 12 2025, 11:39 PM

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QUOTE(lj0000 @ Aug 12 2025, 11:37 PM)
Never use bank card for anything other than taking money from atm
*
take money and grocery only, not even online purchase
nelson969
post Aug 12 2025, 11:42 PM

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file dispute charge to your relevant bank

make police report also

since it is debit, try your luck can get back or not

your transaction look like foreign one, should be able to get back but u need proof u didnt do the purchase



long long long long time ago happen to my father credit card, half of it from foreign purchase, lucky can revert it but need file dispute charge, police report and wait 1 week
TSheinlein
post Aug 12 2025, 11:44 PM

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QUOTE(nelson969 @ Aug 12 2025, 11:42 PM)
file dispute charge to your relevant bank

make police report also

since it is debit, try your luck can get back or not

your transaction look like foreign one, should be able to get back but u need proof u didnt do the purchase
long long long long time ago happen to my father credit card, half of it from foreign purchase, lucky can revert it but need file dispute charge, police report and wait 1 week
*
ya, tomorrow take EL to settle this shit, sien, the scammers better all die, too many of them
mi-g
post Aug 13 2025, 12:18 AM

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how much is the damage?

btw if you google RIVERNETWORKCHARITY its in the UK
WongTheThief
post Aug 13 2025, 12:36 AM

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Do you remember when was the last time you login your accounts detail outside your phone/pc? Sounds like your account has been compromised.

When did the transactions occurred? If it's just recently then call bank immediately and tell them to activate kill switch
metalfire
post Aug 13 2025, 12:42 AM

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QUOTE(heinlein @ Aug 12 2025, 11:35 PM)
Not yet, just notice the unauthorized transfer around 11pm, then i check statement, got another transfer on 8 Aug, tomorrow will go lodge police report and go bank directly see how. Now money also not safe in bank
*
how much was it charged?

just to have an idea what amount are we talking here.

big money or small money is also money.

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