. Thanks!Need to cancel XBL Gold subscription
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 Nov 13 2007, 02:36 PM, updated 19y ago
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#1
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Newbie
1 posts Joined: Mar 2007 
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Well, i know this has been asked for several times here, but I really need help on getting XBox Customer Service singapore that can be dialled from Malaysia, since obviously, I can't dial the toll free number from here. Or is there anyone who currently lives in Singapore? I wud really appreciate that if you can help me
. Thanks! |
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Nov 13 2007, 03:36 PM
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#2
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Senior Member
3,008 posts Joined: Sep 2005 From: T.T.D.I, Bukit Damansara 
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Have you tried emailing them about this?
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Nov 13 2007, 03:45 PM
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#3
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Newbie
1 posts Joined: Mar 2007
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QUOTE(cannavaro @ Nov 13 2007, 03:36 PM) Have you tried emailing them about this? yeah, they did reply, but they gave out another toll free number which im not sure which country is it for, my best guess is aussie. If i had known this i wouldn't gave out my CC number again to MS, they made such an easy thing harder than ever. |
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Nov 13 2007, 08:24 PM
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#4
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Junior Member
333 posts Joined: Feb 2006 From: Punk Rock City
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You can call using skype... and no it is not toll free anymore.. XD
oh and either learn chinese or.. well yeah... the faggots there just went i cant hear you... i cant hear youu... and then said something in chinese... then said something to the coworkers in chinese... thens started laughing... i was pretty sure i clicked the english one... 14 times. faggot xbox singapore support... |
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Nov 13 2007, 09:30 PM
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#5
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Senior Member
1,018 posts Joined: Jan 2003 From: on the move... 
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yeah...i too being an idiot just subscribe the XBL gol using my CC. now stuck...waiting for solution.
did anybody here try to get the bank to stop the CC from being charged ? |
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Nov 13 2007, 09:36 PM
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#6
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Junior Member
189 posts Joined: Mar 2007
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The only way is call to cancel. And trust me, telekom call other country toll free line can't reach at all. Telekom, you suck.
The best way will be cancel your credit card and apply for a new 1. |
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Nov 13 2007, 09:38 PM
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#7
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VIP
4,896 posts Joined: Jan 2003 From: Kg Sg Penchala, KL  
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QUOTE(MmxZero @ Nov 13 2007, 09:36 PM) The only way is call to cancel. And trust me, telekom call other country toll free line can't reach at all. Telekom, you suck. Toll-free number applies domestically only. Doesn't matter which phone company you're using The best way will be cancel your credit card and apply for a new 1.  |
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Nov 13 2007, 09:43 PM
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#8
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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Why? if use cc to buy gold account it will renew itself without conformation? **** im screwed.
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Nov 13 2007, 09:52 PM
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#9
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Junior Member
315 posts Joined: Sep 2006
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QUOTE(Taman Linkin @ Nov 13 2007, 09:43 PM) Why? if use cc to buy gold account it will renew itself without conformation? **** im screwed. It may or may not. It can even renew when you don't have enough money, like in JUDGEthe's case last time  |
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Nov 13 2007, 11:19 PM
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Senior Member
781 posts Joined: Jan 2003
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cancel your CC and report it as lost... i've just done that not long ago.. nothing to worry about except pay the RM50 for the new card
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Nov 14 2007, 11:29 AM
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Newbie
1 posts Joined: Mar 2007
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QUOTE(VonDrake @ Nov 13 2007, 08:24 PM) You can call using skype... and no it is not toll free anymore.. XD hmm would you please kindly tell me which number did you call? i'm really desperate man. And i can't really cancel the credit card oh and either learn chinese or.. well yeah... the faggots there just went i cant hear you... i cant hear youu... and then said something in chinese... then said something to the coworkers in chinese... thens started laughing... i was pretty sure i clicked the english one... 14 times. faggot xbox singapore support...  |
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Nov 14 2007, 11:45 AM
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Junior Member
365 posts Joined: Jan 2003 From: Love Street of Penang
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I have my fansub staff, which is a singaporean, to help me out with this.
You MUST call MS singapore to cancel your monthly subscribtion. Providing information like Gamertag, phone number, last 4 digit of CC etc. is required. check out my old post on this matter and you'll get the full list on what you should prepare before calling. Good luck |
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Nov 14 2007, 12:08 PM
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Senior Member
1,495 posts Joined: Sep 2005 From: Damansara Perdana - KL
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My friend had to cancel his credit card with Maybank in order to stop it. According to MS SG, there's no way to stop the billing.
YMMV, but I choose the prepaid cards, everytime. |
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Nov 14 2007, 12:35 PM
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Newbie
1 posts Joined: Mar 2007
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QUOTE Hello Sidharta, Okay ive just downgraded my account to silver again Thank you for writing to Xbox Live! We are sorry to hear that you want to cancel your Xbox Live subscription. Be advised that by canceling your subscription, you will lose any remaining time on the service in addition to your gamer tag and game rankings. If you still want to cancel your account, you may reach Xbox Customer Support at 1800 555 741 Hours of operation (AEST): 7.00am to 9.00pm - Monday to Friday 9.00am to 5.00pm - Saturday and Sunday at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST. For security reasons, we answer account questions over the telephone. Thank you for your time and understanding. If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service. To expedite service, please provide Service Request Number 1049483937 when you call. Sincerely, Rich Xbox Customer Care Team  . So here's what I did: I called the 1800 555 741(country: Australia) thru Skype, and yes it is free. Things that you have to provide are:- First and last name - Gamertag - Address - Postalcode - Secret question(???) - Last 4 digits of credit card - Reason why do you want to downgrade it The guy over the phone asked for the answer of my secret question and I was like wtf???, bcause i barely remembered what was my question was, but then he skipped it and asked for the last 4 digits of my CC. That was the easy part, the most annoying part is the guy is going to be really persistent, hes going to ask why are you cancelling your XBL gold for like hundred times (plus the "Are you sure?" question). Total calltime is around 25 mins, most of it wasted on keep saying "Yes i am very sure.." for hundred of times as well. Oh dont mind about the bogus address, phone number, or postal code, they wont bother at all. You guys might try this as well, good luck!  This post has been edited by cyberxrush: Nov 14 2007, 01:24 PM |
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Nov 14 2007, 02:11 PM
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Junior Member
374 posts Joined: Nov 2006
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Just a quick question to those ppl who cancelled their CC in order to avoid paying the XBL,
Is there any consequence to that? I mean can microsoft go after the bank and in return come after me? |
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Nov 14 2007, 06:36 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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QUOTE(Hamster X @ Nov 13 2007, 09:52 PM) It may or may not. It can even renew when you don't have enough money, like in JUDGEthe's case last time My gold will expire may 08. After that it auto gold or it will stay at silver and charge you or want? My parents will be pissed if suddenly lost 50$ from the card without comformation  And why the hell MS doing this shit anyway? They thing paying for online gaming is good and everybody want it forever?  |
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Nov 14 2007, 06:59 PM
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Senior Member
1,495 posts Joined: Sep 2005 From: Damansara Perdana - KL
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Usually it will auto renew after the 1 year is up. That's their terms, and right now there's not much we can do about it except to NOT use the CC. One alternative is use your cc to buy a 12+1 month card. Technically it's the same, as compared to using it for a renewable service.
My friend has cancelled for almost 4 months now. No action from MS also. |
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Nov 14 2007, 07:05 PM
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Senior Member
4,889 posts Joined: Jan 2005 From: Kelana Jaya
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QUOTE(Taman Linkin @ Nov 14 2007, 06:36 PM) My gold will expire may 08. After that it auto gold or it will stay at silver and charge you or want? My parents will be pissed if suddenly lost 50$ from the card without comformation It was in their terms and conditions when you sign up using CC. They made it very clear that it is auto-renewed. And why the hell MS doing this shit anyway? They thing paying for online gaming is good and everybody want it forever? So, dont go blaming Microsoft because it was made very clear to people who used CC. If you didn't read the clause, then its not their fault. The only shitty part is the hassle in cancelling it. I guess its their way of demotivating you when you feel like cancelling. |
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Nov 14 2007, 07:08 PM
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Senior Member
1,971 posts Joined: Oct 2004
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QUOTE Be advised that by canceling your subscription, you will lose any remaining time on the service in addition to your gamer tag and game rankings Meaning if i cancel now, i will lose 11 months of my live gold account (just renewed recently) and 88SGD ?? No refund ?  |
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Nov 14 2007, 07:28 PM
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Junior Member
236 posts Joined: Mar 2007 From: Mutiara Damansara
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oh man..i oso use CC for my Gold subscription..now i'm screwed...
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Nov 14 2007, 07:41 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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QUOTE(zio @ Nov 14 2007, 07:05 PM) It was in their terms and conditions when you sign up using CC. They made it very clear that it is auto-renewed. oh ok, but why they take our cc as hostages? at least give an option to turn off auto renew So, dont go blaming Microsoft because it was made very clear to people who used CC. If you didn't read the clause, then its not their fault. The only shitty part is the hassle in cancelling it. I guess its their way of demotivating you when you feel like cancelling. looks like i have to cancel my acc 1 day before renew adoi.Added on November 14, 2007, 8:04 pmOk guys, now haw the hell I can cancel my account? Can somone link me? Thx. This post has been edited by Taman Linkin: Nov 14 2007, 08:04 PM |
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Nov 14 2007, 10:31 PM
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Senior Member
1,971 posts Joined: Oct 2004
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QUOTE(Taman Linkin @ Nov 14 2007, 07:41 PM) oh ok, but why they take our cc as hostages? at least give an option to turn off auto renew no need to cancel. Play online until u die looks like i have to cancel my acc 1 day before renew adoi.Added on November 14, 2007, 8:04 pmOk guys, now haw the hell I can cancel my account? Can somone link me? Thx. |
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Nov 15 2007, 08:17 AM
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Senior Member
853 posts Joined: Jan 2003 From: sarawak
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this might help~
call up ur credit card centre and report that ur card is lost! they will replace a new card as well as a new account number. and xbox live wont be able to charge to ur old account. just a suggestions. |
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Nov 17 2007, 08:57 AM
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Newbie
3 posts Joined: Feb 2006
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QUOTE(chinsc @ Nov 15 2007, 08:17 AM) this might help~ if u guy do that, ur acc will be suspend from xbox live ~~~call up ur credit card centre and report that ur card is lost! they will replace a new card as well as a new account number. and xbox live wont be able to charge to ur old account. just a suggestions. |
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Nov 17 2007, 09:09 AM
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Senior Member
3,331 posts Joined: Jan 2003 From: -MegaCity One-
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QUOTE(elvin828 @ Nov 17 2007, 08:57 AM) if u guy do that, ur acc will be suspend from xbox live ~~~ if i am not mistaken it's a 14 days suspension but since we already canceling our live account that suspension means nothing |
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Nov 20 2007, 11:03 AM
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Newbie
1 posts Joined: Mar 2007
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QUOTE(Taman Linkin @ Nov 14 2007, 07:41 PM) oh ok, but why they take our cc as hostages? at least give an option to turn off auto renew please check my post on the previous page, it is actually quite easy to cancel your CC on your XBL gold subscription, and its free. looks like i have to cancel my acc 1 day before renew adoi.Added on November 14, 2007, 8:04 pmOk guys, now haw the hell I can cancel my account? Can somone link me? Thx. This post has been edited by cyberxrush: Nov 20 2007, 11:04 AM |
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Jul 3 2008, 11:08 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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Old thread relive. I need help. I thinking about rebuying XBox. But since my cc is canceled, my gamercard is temp blocked. If I use the LIVE reload coupon, will they unblock my account?
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Jul 4 2008, 09:23 AM
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Senior Member
1,865 posts Joined: Jan 2003 From: XBOX Live
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i had to pay to unblock my gamercard... then only i tried using the reload card.
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Jul 4 2008, 07:47 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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QUOTE(calvin @ Jul 4 2008, 09:23 AM) i had to pay to unblock my gamercard... then only i tried using the reload card. What do you mean by pay? Use cc? I canceled my cc after realizing they force auto renew every year if you use cc. Man this kinda sux. |
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Jul 4 2008, 08:25 PM
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Junior Member
83 posts Joined: Oct 2004
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QUOTE(Taman Linkin @ Jul 4 2008, 07:47 PM) What do you mean by pay? Use cc? I canceled my cc after realizing they force auto renew every year if you use cc. Man this kinda sux. previous page cyberxrush post the solution, u can try that. Lucky i didn't renew my xbl using cc.btw, off topic. if anyone of u using cc to buy ms point does its automatically renew/reload point after u used all of it? if u use cc to buy ms point does it automatically renew ur xbl live because they got ur cc number after u bought ms point? if not i can use cc to buy ms point. GH too far for me imo |
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Jul 4 2008, 08:59 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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QUOTE(ventriloquist @ Jul 4 2008, 08:25 PM) previous page cyberxrush post the solution, u can try that. Lucky i didn't renew my xbl using cc. First: what the hell is skype?btw, off topic. if anyone of u using cc to buy ms point does its automatically renew/reload point after u used all of it? if u use cc to buy ms point does it automatically renew ur xbl live because they got ur cc number after u bought ms point? if not i can use cc to buy ms point. GH too far for me imo |
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Jul 4 2008, 09:14 PM
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Junior Member
293 posts Joined: Jan 2006 From: Kuantan
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^ just call US xbox customer service to help u cancel it. u dont need to contact SG one.
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Jul 7 2008, 02:20 AM
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Store Representative
7,931 posts Joined: Jan 2003 From: PJ, Malaysia
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QUOTE(tailgunner @ Jul 4 2008, 09:14 PM) ^ just call US xbox customer service to help u cancel it. u dont need to contact SG one. I think the only way to cancel an auto renew gold subscription are only by phone.you can't email them to help you to the cancel. only US xbox customer service have this only. so you have to dial the US number in order to cancel your subscription . |
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Jul 7 2008, 08:24 AM
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Senior Member
618 posts Joined: Sep 2006
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TS, do you still need help? I live in sg...
Edit: just pm me... This post has been edited by juine: Jul 7 2008, 08:48 AM |
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Jul 7 2008, 08:26 AM
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Senior Member
3,331 posts Joined: Jan 2003 From: -MegaCity One-
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QUOTE(calvin @ Jul 4 2008, 09:23 AM) i had to pay to unblock my gamercard... then only i tried using the reload card. that means you used the reload card and you got back your blocked gamercard account?QUOTE(Taman Linkin @ Jul 4 2008, 07:47 PM) What do you mean by pay? Use cc? I canceled my cc after realizing they force auto renew every year if you use cc. Man this kinda sux. you'll end up like me at the moment. my gamercard was totally blocked. cant do anything even though after so many months msoft trying to renew using my canceled ccard on numerous attempts and finally they email me saying my gold account was canceled. the best part was... my account still blocked didnt turn into silver. |
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