. Thanks!Need to cancel XBL Gold subscription
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 Nov 13 2007, 02:36 PM, updated 19y ago
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#1
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Newbie
1 posts Joined: Mar 2007 
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Well, i know this has been asked for several times here, but I really need help on getting XBox Customer Service singapore that can be dialled from Malaysia, since obviously, I can't dial the toll free number from here. Or is there anyone who currently lives in Singapore? I wud really appreciate that if you can help me
. Thanks! |
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Nov 13 2007, 03:45 PM
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#2
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Newbie
1 posts Joined: Mar 2007
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QUOTE(cannavaro @ Nov 13 2007, 03:36 PM) Have you tried emailing them about this? yeah, they did reply, but they gave out another toll free number which im not sure which country is it for, my best guess is aussie. If i had known this i wouldn't gave out my CC number again to MS, they made such an easy thing harder than ever. |
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Nov 14 2007, 11:29 AM
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#3
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Newbie
1 posts Joined: Mar 2007
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QUOTE(VonDrake @ Nov 13 2007, 08:24 PM) You can call using skype... and no it is not toll free anymore.. XD hmm would you please kindly tell me which number did you call? i'm really desperate man. And i can't really cancel the credit card oh and either learn chinese or.. well yeah... the faggots there just went i cant hear you... i cant hear youu... and then said something in chinese... then said something to the coworkers in chinese... thens started laughing... i was pretty sure i clicked the english one... 14 times. faggot xbox singapore support...  |
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Nov 14 2007, 12:35 PM
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#4
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Newbie
1 posts Joined: Mar 2007
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QUOTE Hello Sidharta, Okay ive just downgraded my account to silver again Thank you for writing to Xbox Live! We are sorry to hear that you want to cancel your Xbox Live subscription. Be advised that by canceling your subscription, you will lose any remaining time on the service in addition to your gamer tag and game rankings. If you still want to cancel your account, you may reach Xbox Customer Support at 1800 555 741 Hours of operation (AEST): 7.00am to 9.00pm - Monday to Friday 9.00am to 5.00pm - Saturday and Sunday at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST. For security reasons, we answer account questions over the telephone. Thank you for your time and understanding. If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service. To expedite service, please provide Service Request Number 1049483937 when you call. Sincerely, Rich Xbox Customer Care Team  . So here's what I did: I called the 1800 555 741(country: Australia) thru Skype, and yes it is free. Things that you have to provide are:- First and last name - Gamertag - Address - Postalcode - Secret question(???) - Last 4 digits of credit card - Reason why do you want to downgrade it The guy over the phone asked for the answer of my secret question and I was like wtf???, bcause i barely remembered what was my question was, but then he skipped it and asked for the last 4 digits of my CC. That was the easy part, the most annoying part is the guy is going to be really persistent, hes going to ask why are you cancelling your XBL gold for like hundred times (plus the "Are you sure?" question). Total calltime is around 25 mins, most of it wasted on keep saying "Yes i am very sure.." for hundred of times as well. Oh dont mind about the bogus address, phone number, or postal code, they wont bother at all. You guys might try this as well, good luck!  This post has been edited by cyberxrush: Nov 14 2007, 01:24 PM |
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Nov 20 2007, 11:03 AM
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#5
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Newbie
1 posts Joined: Mar 2007
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QUOTE(Taman Linkin @ Nov 14 2007, 07:41 PM) oh ok, but why they take our cc as hostages? at least give an option to turn off auto renew please check my post on the previous page, it is actually quite easy to cancel your CC on your XBL gold subscription, and its free. looks like i have to cancel my acc 1 day before renew adoi.Added on November 14, 2007, 8:04 pmOk guys, now haw the hell I can cancel my account? Can somone link me? Thx. This post has been edited by cyberxrush: Nov 20 2007, 11:04 AM |
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