ayam seller

buyer bought item worth hundreds

then after receive, nitpick non-issues macam karen
dah explain nicely to him also not convinced and say he have no choice but to return and refund

then raise return refund with reason got damage or defect, padahal his nitpick issues 100% not considered damage or defect lol

but shopee policy now is return first then dispute, probably want to “encourage” seller to just let it be and make it so that seller will less likely go out of their way to dispute after getting the return item

but ayam cannot tahan this karen

go dispute and send plenty or proof of the product being 100% fine, and product already open consider used we can’t sell as new also so cannot accept return
after few agents change hands in the end decision was made in our favor, option for us to send back to the buyer
then we sent back assume done, within shopee the case also closed in our favor and got the money released

then today suddenly got email, say buyer claim they receive damaged item again, and after reviewing “proof” by buyer say they let buyer send back to us AGAIN, and if we want to dispute then reply within 24 hours with proof if not will close it in buyer’s favor
ayam look at the “proof” by buyer and the product is in the exact same condition as when the case was closed in our favor initially

then now shopee let him send back again and we need to dispute AGAIN

damn sohai la these shopee agents macam just want to wash hands clean keep pushing back and forth only and just hoping the seller deem it as too much hassle and just let it slide, even though the buyer claim also not valid. normally I also ok if buyers are reasonable but this one karen so kenot bagi dia menang

fee also keep increasing like yahudi

gonna leave shopee soon

kbye thanks listening ayam rant

I always saw shopee side buy seller
Lazada side by buyer

You case terbalik

u support this (no question return) or not?
https://forum.lowyat.net/index.php?showtopic=5524383&hl=

Few months back another case

Item damaged by SPX so confirm their fault

Buyer side submit his evidence we also submitted

At the end say will adjust our balance within 3-5 days, the dispute was closed in buyer favor first so they get refund also

But until now we never get any refund

Recently go raise inquiry in Shopee ask wtf going on

Then they say they go look into it, then few days later close ticket again with reason being “did not submit requested evidence within stipulated timeframe”

Padahal didn’t ask for any evidence at all, and original case from few months back also clearly got message from their agent say we will receive compensation within 3-5 days
What other evidence need lmao

Then today go buka lagi inquiry ticket and they will look into it again

These support agents really suka suka buat kerja only lmao

This post has been edited by DogeGamingPRO: Jun 10 2025, 02:56 PM

shopee not stupid, they won't accept refund unless there is a valid flaw

If mutually agreed upon then I support also, no problem with it

But consumer side also have to accept the consequence of the prices will definitely go up since need to account for the return rates

It will also create a healthy “open box”/“refurbished” market which will have items at a cheaper price which would be good

This post has been edited by DogeGamingPRO: Jun 10 2025, 02:04 PM

U tak suka u keluar dari shopee

change of mind also can mah
Isnt there like a 14-30 days change of mind ?

what is karen? very hard to understand you but i can guess only

just leave them, sohai shopi

This post has been edited by GalaxyV: Jun 10 2025, 02:09 PM

i think you can raise a case to KPDNKK right? because although you are a seller, you are also a user of the shopee platform and you are paying fees to shopee for your listings/sales. so you are pengguna and have consumer protection under law.

which is why sometimes I hate agents

some agents are nice, some aren't

and those that aren't doing their job properly are the ones that always swipe the rubbishes under the carpet and call the job done, fck these agents man

Change of mind only if item not opened, like u buy then feel regret then terus return after u get it

U open already then use it but not happy or dun like cannot

Need to be in resellable condition then ok

This post has been edited by DogeGamingPRO: Jun 10 2025, 02:17 PM

Ya sudah nak keluar soon

Ya in the latest dispute response back to them I got say already if don’t resolve properly this time then gonna escalate sudah

what do you sell?

can let me see see your shop?

Maybe that buyer hoping to keep your item

I heard sometimes the seller or platform just lepas tangan no need return with full refund

I'll admit I'm a Karen buyer

Seller that send a different item compared to the advertised item, even though similar, but different brand etc, I'll click return. And sometimes the seller/platform lepas tangan

Edit:
That said, the item goes to the bin because it's often shit

This post has been edited by sakuraboo: Jun 10 2025, 02:21 PM

Read the fine print on this. It say you must return in original unopened condition. This means you cannot even see the product to be eligible to turn. Otherwise the policy would not be applied

I don't know if others read it differently though

don't think that applies to all product sold there
only certain if mentioned

i will return if you sell me shitty products

if product ok you think people so free to return meh

let's say my computer has 2x 8GB ram. I buy another 2x 8GB to make it 4x 8GB. but my motherboard cannot boot with 4x ram.
now I want to return this 2x 8GB ram. if you are the seller, will you accept this return or not?

the product memang no problem
the reasons he give memang nitpick like crazy lmao at most can consider as minor imperfection only if i want to be generous, nowhere near being damaged or defective, cannot expect to be 100% perfect spotless lol as long as within acceptable standard, manufacturing also got manufacturing tolerance

to be honest i couldn't care less if he asked nicely, can even give partial refund or whatever and he can keep the item, in fact i even offered that lol but he just want to return lmao

i have no issues with returns and in fact in most cases i am more generous and lenient than whatever return or warranty policy on paper

but is the attitude lol if trigger me then dont blame me enforce the policies by the book

This post has been edited by DogeGamingPRO: Jun 10 2025, 02:40 PM

I successfully returned a hand cream before because gf don't like lavender smell.

Box opened to check the item condition, but the actual product is unused.

lucky my products are mostly 10 - 50..kena few times not so sakit

any tips to boost sales? ayam vacation mode few weeks very kecian now less ppl views shop..now keep spam upload video

this one ok la no problem
hypothetically if im pc shop, if the item is fine i'll probably be ok with the return as long as ask nicely and explain nicely
since if im pc shop anyway i can probably use that open box ram somewhere else that don't require sealed box delivery like a pc build or something
either way should be able to find some use for it

ppl see see look look only these days

very cautious mode right now, for the past few months already liddis

should be no problem also this one since technically the 'seal' should be on the bottle so as long as unused and u not open the seal then even for seller also consider unused and can sell as new so take return no problem

they are stupid. their policy is return first, talk later

true but it doesn't guarantee return and refund

TS sell what item?

Ahh I see thought it was a me-problem. At times can be hard to stay positive & work on other parts of the business

This post has been edited by Tomokitsu: Jun 10 2025, 03:02 PM

more incentives for platform to fuck over sellers.

They assume seller open door do business sure will account for some leeway for claim like this. That's why when do business u should never cut ur margin into the bare minimum, always need to account for stupid nonsense that is out of your control. In this regard orang kita always kena game by this factor when their business flourished.

Meanwhile the buyer who gain in all this fiasco will go around tell ppl this "loophole" logic. Attract more ppl to simply buy first then refund later. Most of the time they end up no refund punya, quite rare ppl go karen mode like this.

By those logic, platform almost always 99.99% fuck sellers first.

I also sell some stuff in shopee. You really need to take many pics before u send. A lot of sohai will pull this kind of stupid stunt. Sometimes those sohai terlepas and i kena fuck over. Just list it and sell at massive discount to recover cost. Or just ship it out and wait seller dispute, if the tak apa kind no dispute then they telan those refunded stock. Most of the time i just give it to my client irl as sample.

still stupid to allow return by default then up to seller to defend.
and i was arguing about your statement that shopee wont allow return unless got evidence, which they dont.

boycott

not stupid if u know the fact shopee is logistic company. They profit from delivering the goods around.

no wonder TS so rich genZ. rupa2nya seller kat Shopee.

manada
Shopee yahudi now xleh earn money punya
Nak cabut sudah

thing is, not everything can return sukak sukak one
got list


https://seller.shopee.com.my/edu/article/20127

U leave shopee la

The problem is everyone is buying from shitpee so their fees keep going up also u no choice

Today u go buy CPU from shopee much more expensice than a retail store

But farking convenient cause u don't have to leave ur house at all

Conclusion if u got another platform which so big crowd like shopee, pls go there and tell me also

not actually. spx run by different entity although also by shopee as the big brand.
if we successfully proved our innocence, shopee will bear all the shipping fee for return both ways.
in that case, most likely shopee will be paying to spx lol. dont forget most of the return they get part timer or freelancer to delivery/pickup for them which will cost them too.

not really. as a 10+years seller in shopee, i know well of their modus operandi.
someone bought my products and claim it was a fake. instead of asking me to show proof, they allow buyer to return first.
when i got the return, i dispute back with proof. u know what shopee did? ask me to resell the item and they will waived all the cost incurred in the transaction lol.
i supposed now is better since no more "change of mind" instead of "return in original condition/sealed pack" but they can make bogus claims easily.
some item with seal one sometimes shopee will ask us to send back to buyer lol but most of the time just ask us to suck it up.

if using shopee voucher, sometimes it is alot cheaper than buying from retail store

pelik, me too wanna return fake products to seller, but "shopee" reject. even after explanation + showing em pixs of original vs fake, still, seller menang. 😵‍💫


This post has been edited by burn22: Jun 10 2025, 08:57 PM

Last yeari buy Kingston KVR 2×16GB only RM166 on lazada, on shop can get this price? No right

Shopee now no questions asked return policy?
Ya, if tak sukaa, then leave platform.


I wonder how Bezos can become so rich when Americans like to return stuff...

Amazon return policy is even worst, can suka 2 just return no give a fark, generally products there are much expensive cause sellers already take into account these kind of crap.

I sell on ebay before, item was 2k and customer used 3 weeks with scratches and even have cracks they still refund to buyer, really ccb international marketplace is really shit.

for fake products, make an official report to KPDNKK as well.

trust me, you will see shopee "review" back your case in no time.

can make a report here
https://eaduan.kpdn.gov.my/integritipublicuser/create

all the best

sometimes really pukimak one
i bought lego as present because i tak da masa pergi shopping
then wait parcel to arrive home

when unpack diu all hole and there
i asap complain seller diu 99 him and he provide me evidence it is perfect condition when shipped and it's true

rupa rupanya sohai logistic took out the parcel unpacked and resend to me

really memang cb dispatch, pukimak betul

How about dont price cheapeast among?

Usually the more kiam siap people, the more trouble you will have with them

Maybe lesser sales but can filtered out all those bad apples?

I buy stuffs from tiktok these days

Got any tiktok sellers here mind share your experience as sellers there?

shopee agents are the worst. everything need 3 - 5 working days to check.

talk to them might as well you talk to a tree

close the shop, karen cannot do refund anymore

This is my first time using return policy through shopee.

Yes i did opened the packaging and product, tested it once, then trying to setting up the connectivity with my smartphone.

Then i found out after multiple failed connection, i noticed that this product has MY version, CN version, Global version, after i read the description of the product said this is CN version to which means i have to setup everything with China based account.

So i filed the dispute, but i asked the seller first, kindly he responded with just return the product because i said i re-packaged everything just like how originally i received.

So yeah i dont know if this is ethical or not to do so. I found much worse case then mine like TS's one.

Usually if ask nicely to seller will be more than happy to accommodate no problem

Only problem with those karen or terus file return apa pun x ask or 1 star apa pun x ask

shopee and lazada are the same one la.. all just to work only and they never diu u

Ya some friend recently buy phone or something I forgot then macam logistics ppl open and stole it lmao
Luckily quite fast process to get money back

I feel u. shopee will always side with the buyer. They can return first than only the seller can dispute.

i got 1 case whereby my parcel has been swapped with another parcel. wasting time for us to dispute when its clearly their logistic had changed it during transit.

And sometime 1 of my order got cancelled due to cannot deliver item. i didnt receive any refund on that, after asking the agent.as always..the case is so long ago.hence no out of their SLA. now have to check every order if success or not..stupid

change of mind kena charge transportation fee saja

Update:

They say that after the buyer received the item back the second time then suddenly “found” a new defect lol that was never mentioned before

So my turn to karen sikit to shopi
Ask for proof that it existed in the first place before they first time return, because it was never mentioned at all then suddenly got this new issue, so may very well be caused by buyer handling before they returned first time and now this become cause for second time return, so I cannot accept unless can prove.

lol after my turn to karen then they damn responsive reply email so fast

Then after some back and forth I also want settle this fast and seems like shopi side also willing to settle, seems like they still want to refund buyer at the end of the day, then manage to negotiate that shopi will out of pocket compensate an amount that pretty much covers the cost for us, so everything settle now

Hopefully I actually get the compensation lol

Got another case with them shipping damage promised compensation say within 3-5 days like almost 4-5 months ago until now haven’t receive still ongoing inquiry with them recently haih

This post has been edited by DogeGamingPRO: Jun 11 2025, 10:39 AM

i bought a cooking pot. it works ok as intended.
next day i use. he exploded. i pm seller to complain with photo.

no refund but he ask me to order a 5sen item to get new replacement.

ok lo kasi chance + rm5 shipping fee.

taichi kaw2

shopee where got side seller. buyer can return anything they want then only seller dispute. i send things exact to my listing, buyer say cannot fit their item and return with reason delivered wrong item. I already post all the detail pictures but buyer buy without looking at pictures. they expect things totally different from what i sell and blame me send them wrong things. they can just upload whatever proof also can return. shopee also didn't review their pictures and ask for 1001 proof from us

What item category u are selling?

Memang there are buyer like that, if the product ada sikit dent sure complain and refund already, for me janji function and work, return and refund is too time consuming for me.

for small amount, wasting time.
to ding dong here and there, me just banned seller from the list.

Just do pick up option for buyer and gv discount.

Avoid deliveries.

tidak apa attitude like this makes scamming others in malaysia a thriving business

it only take 15 minutes of your precious time to save others from kana scammed, who knows the same scammer disguised under diff account in the future

not because of tidak apa attitude, but if to travel up and down, wasting time and money. if amount comes to few hundreds, a thousand or few thousand, for sure will do it. have bought many items from below hundred to 7k from shopee, lazada and alibaba. only kena scammed twice...

bro

I use ez adu apps to make official complaint to kpdnkk, submit all pics/videos as evidence, so far they never ask me to go to their office for further details whatsoever, and so far all the legit complaints that I made has been addressed accordingly, and I got refund from the defendant within stipulated time.

give it a try

https://eaduan.kpdn.gov.my/portal/5

tq...

deleted

This post has been edited by sl3ge: Nov 18 2025, 04:10 PM

can try, let us know

Got his address and details? Put it to good use, spam shopee COD parcel to his house, then repeat again but grab and food panda.

Most of the time it's not shopee seller issue
I bought a Lego collection set last year because got online promo
When i received the package are damaged and opened
Like u, i went complain and fuck 99 the seller, the seller show me the proof how they packaging and send out the perfect goods

It's the dispatch

Dispatch opened your box

I duno why the fuck they want to do that maybe they are looking for vulnerable item
I apologize to the seller and seller lodge complain to Shopee
Guess what
case closed nothing happened and we all moved on

Got video proof and explanation, seller always win regardless of what platform.

One example is that a purchased an absorber mounting that was claimed to be original - mana tau the item is reconditioned by spray paint. Not only got full refund, but also no need to return the item to seller.

I beg to differ. Shopee has the best return policy.

Bought a CCP SSD, Fan Xiang. The SSD has some issue with the controller, transfer and read speed is screwed up. Dont even need to test it.

Luckily Shopee refunded the purchase before the commies rejected my claim lol.

Well there is TnC right. Buyer buy according to TnC that can change of mind. Seller sell also accepting this.

So i bought a shoe recently and size aint right, so with tags and new condition return also kena dispute from seller.

Sampah scam platform