change of mind also can mah
Isnt there like a 14-30 days change of mind ?

Update:

They say that after the buyer received the item back the second time then suddenly “found” a new defect lol that was never mentioned before

So my turn to karen sikit to shopi
Ask for proof that it existed in the first place before they first time return, because it was never mentioned at all then suddenly got this new issue, so may very well be caused by buyer handling before they returned first time and now this become cause for second time return, so I cannot accept unless can prove.

lol after my turn to karen then they damn responsive reply email so fast

Then after some back and forth I also want settle this fast and seems like shopi side also willing to settle, seems like they still want to refund buyer at the end of the day, then manage to negotiate that shopi will out of pocket compensate an amount that pretty much covers the cost for us, so everything settle now

Hopefully I actually get the compensation lol

Got another case with them shipping damage promised compensation say within 3-5 days like almost 4-5 months ago until now haven’t receive still ongoing inquiry with them recently haih