meaning need to apply move to other provider 1st, then waiting for a call from Unifi to get this offer?
Question is, will really get this 500mbps RM90?
Also if cancel the application to other provider, may kena penalty by agent if not mistaken

This post has been edited by sam240: Jul 4 2025, 01:55 PM

how to request "termination thru Unifi portal"? I login but cannot see this option.
Where it hide ?

oh, my contract already expired. I'm looking to change to Maxis where can get some free months + cash back + free gift (depend which package you chose).
There are a lot of choices from FB and need work with broadband agent.


I already checked with FB agent, if apply thru them, they will charge 100 or 150 as processing fee if you withdraw jump from Unifi to Maxis.

From what I ready few posts within this week from other folks in here, once submit the "Request for Service Termination", will get call and get some offer SWU, example 500mbps RM90...etc.
So the submit request for termination meaning we need apply thru other ISP, example Maxis, then they will help us, right? But now agent said will kena processing fee which no refund

I login into Unifi portal, found there's the button "Request Service Termination" is this button?
What if I click this button? Will I get call from Unifi and get offer ah?





Sorry, some new wording to me, quick check:
"Transfer ID" meaning we want to migrate from ISP A to ISP B after submitted application with ISP B, right?

This post has been edited by sam240: Jul 4 2025, 04:16 PM

So you applied thru online by yourself? or thru agent for the Astro application?

BTW, SWU 5.0 can get 500mbps @RM90, how about 300mbps package?

This post has been edited by sam240: Jul 4 2025, 05:46 PM

I was contact the Astro agent which it directly open with whatsapp web, then I ask the package, 500m@RM90 only for existing Astro customer which I don't have, so I cannot apply for it (sad).

Maybe the agent want to secure win-win for both party.

Let me ask this: what if I apply thru online for myself (example Maxis or others ISP), will I get penalty or no refund if I withdraw the application and stay with Unifi (example I get SWU a reasonable package)?

Thanks for the tips, what if they really proceed and TM call me to confirm the termination AND without offer me any good package ?

oh, thanks for tips, still can remain back.
Noted.

oh ya, actually today I walk-in and ask the Unifi SWU, on the spot they check my Unifi account (100mbps @ RM89) and offer me:
1) 100mbps RM79
2) 300mbps RM119
3) 500mbps RM139
T&C:
1) 6 month bill waiver
2) 24 month contract
3) price remain same after 24 month
4) Force to take simcard, postpaid package, need to pay RM39 when apply, following month need to pay RM42 each month. Can cancel after 3 month.

Honestly, 100mbps RM79 can consider if wanna keep bill lower, but why force to take the postpaid simcard

want to confirm the application:
To apply for Astro, is apply thru online (webpage) submission by our own or go thru Agent (phone number from Astro page) which go thru Whatsapp?

haha, thanks for the tips. But he said need to pay up front for RM39 before submit my application lah.
So maybe need to pay RM39 and can cancel after that as per what you say.

ok, thanks for the sharing

Quick check, anyone get special price for 300mbps?
What is the offer for SWU for 300mbps recently?

This post has been edited by sam240: Jul 4 2025, 11:23 PM

I try to apply Astro thru webpage, the only package for new user (I'm not Astro existing user) is RM139.99 which come with TV bundle package for 500mbps.
I fill in all into with area coverage passed, it ask to do payment before can submit, below is the screenshot
So I failed to submit

That RM49.99 is to pay for the TV subscription, so I try to look for a package that without TV bundle, but not available, because new application all only come with TV bundle package.
Sound like, before you want enjoy Astro Fibre, you need to have Astro TV first

This post has been edited by sam240: Jul 5 2025, 01:33 AM

I believe no matter what ISP, as long go thru with agent, they need kopi duit ... or they don't want you cabut and they get nothing
Thanks for sharing your full journey, really help.
So actually Unifi won't know what we apply/offer from new ISP right (your case is Astro package). Wonder what if we simple bla a cheap package
Actually what's the lower price for 300mbps among all ISP?


oh, my case is in Penang side. Maybe you are right, he/she need personal KPI.

Maybe he/she already kena a lot, that's why now they wanna take some deposit 1st.


ok, noted.

Bayan Baru, Penang (near Suntech)
Let me know if you know which branch "no offer simcard"

BTW, did you click the "terminate service" by yourself thru portal?
How's the status now? Got any call for SWU?

oh, 1 of Astro Authorized Agent contacted me and offering a standard package (as per website, 500mbps with Astro TV RM139.99) and there is no penalty/charges/deposit if withdraw/cancel application as long as before installation.
Should I go and try it?

This post has been edited by sam240: Jul 6 2025, 02:08 AM

oh, diff branch diff style. Share us once you receive call from TM


oh, which branch you visited? Bayan Baru? So diff branch + diff stuff will give diff formula, sigh... No standard.

Oh ya, back to my story about self online registration with Astro and I cancel it half way when it requested me to do payment, today Astro guy called me to continue registration by submitting IC. There is no any payment needed as per our phone call just now. Later will try submit and see how's the progress will go.

This post has been edited by sam240: Jul 6 2025, 10:39 AM

For SWU, do they upgrade or replace the router for you?
Quick check: the 500mbps@RM90 do not have free 3 or 6 month such offer, right?

Noted.


Opps, sorry missed out some of you info. OK, good to know to nego with TM.

This post has been edited by sam240: Jul 6 2025, 11:36 AM

Yeah, good question.
Downgrade package and still can upgrade router

Yeah, below are what I asked when walk in:
1) 100mbps RM79
2) 300mbps RM119
3) 500mbps RM139
can use as reference, may not standard