As long as we aware we still can skip from them. Well, cannot totally blame them, cari makan saja But if charge RM500, that's too over.

Which DNS setting is best for Unifi?
I did use Google DNS and suddenly found out certain website is way slow loading until change to Cloudflare DNS which will slighlty fast load (still slow).
Any idea?

Good question, what a wonderful if you get RM80 for 500Mbps

So after received call on 10/7, manage to get 500Mbps/RM90?

03-2021 7625
03-2021 7915

This post has been edited by sam240: Jul 15 2025, 05:50 PM

oh, you terminate by submit yourself thru portal? After how many working days they call you?


Really? OMG ... then how? Wait until auto terminate ?

wow, 20 days is way too long

Wondering Unifi will call on weekday only or included Saturday & Sunday?

wondering is working day or included holiday/weekend?

This post has been edited by sam240: Jul 19 2025, 02:48 PM

Ticket assigned, but never received any call from Unifi .... going 11th working days

This post has been edited by sam240: Jul 22 2025, 11:46 AM

Yeah, already submitted since 07July... no call, although been assigned few daysss....

This post has been edited by sam240: Jul 22 2025, 05:26 PM

So the tickets are show for siok sendiri? sigh

You are so lucky... been 13 working days, phone never ring

more tickets will show more "urgent"

Nice. Do get the free 600min call as well? Is a standard package?
Why my phone never ring yet ....

This post has been edited by sam240: Jul 26 2025, 05:45 PM

Any kaki using this WiFi7 now? How's the performance?
Can setup as Mesh router if buy 2 unit or get another different model as 2nd router as Mesh?

I received the SMS and then my phone ring after 2~3min. I think depends, some received SMS but never ring.


Finally Unifi (03-2021 7930) called me today after submitted termination request (after 14 working days), and got the 500Mbps RM90 offer after mentioned about Astro bla..bla... Thanks to all SWU sifu here
She checked in system and said that my router is old (I forgot which model already as I use Asus router now) and will try request a new replacement for my router but no guarantee, not sure when my new upgrade will show in selfcare portal

This post has been edited by sam240: Jul 28 2025, 11:47 PM

Finally got my 500Mbps-RM90, Unifi technician come and setup this Skyworth Combo Box AX3000 today, I only realized now no longer use ONU. I tried setup back my own old router + old ONU, still able to online as usual, still able to get 500Mbps.

Question:
1) Do ONU already obsolete and no long use?
2) What's the max speed ethernet port that ONU support? 1Gpbs?
3) If I plan to buy own better router or mesh, I still need ONU running alone, right?
4) What if my ONU broken, still can claim from Unifi? Because today they just setup with Skyworth Combo Box AX3000.
5) Is Skyworth Combo Box AX3000 good router ? Performance ? Able to handle > 20 devices?

Wondering, the trick about "submit termination" > to get SWU 5.0 can it work for those who still have contact 9month+ or 1 year+ ?

Actually, I'm helping a fren to ask
Well, I already got SWU 5.0 last week as my contract ended 1 year+

My fren should submit the termination request, still waiting for the call if not mistaken.