On November 25, I ordered an Elgato Wave Mic LP mic arm from the CS ComputerShoppe shop on Shopee that was located in Kuala Lumpur. (I'm from Perak.)

When the parcel arrived at my home on today (November 26), however, I immediately noticed something is very wrong with the packaging. Once open the external packaging, I found that the shop staff had accidentally packed a Gigabyte B650M Aorus Elite AX motherboard that, according to the tax invoice paper that comes with it, was intended for another customer located in Negeri Sembilan.

I contacted the shop via Shopee DM and they told me to click return back (Return/Refund) on Shopee and they will arrange to send the correct item to me, but when I did the return page on Shopee, I noticed that Shopee only support return and refund, not return and replacement. I asked the shop again if I should cancel the request, but so far they're unresponsive.

I'm very panicked right now, as this is the first time I have ever receive the wrong item.

What should I do??

Update 1 (November 27): Item had been dropped off at a nearby Parcelhub branch today and is currently sending back to the shop via Shopee's Return/Refund process. I had also taken the picture of the printed return address label just in case.

Update 2 (November 29): Seller had received the item and refunded all the money moments ago.

This post has been edited by Yuuyatails: Nov 29 2024, 02:40 PM

Shopee only has return and refund. They dont have return and replacement. Return and replacement is for u to deal with seller personally. Risk is up for u to take.

So far i got no issue with return and replacement with my sellers so far. But i only deal with shopee mall or preferred seller.

if sked just go through the proper channel n raise a dispute with the reason "wrong item received"

This post has been edited by ihm11: Nov 26 2024, 10:12 PM

No return and replace one la.

Just return and refund. Then re-order!

Return n buy again.

Shopee return and refund process via courier is very easy and safe..did it multiple times already

you get your money back dont you?

supposedly no matter what if legitimately you did get the wrong item, return it back, requested refund on shopee, you will get your money back.

the only downsides here is time consuming, you have to wait for your refund money, then reorder again, wait again.

Shitee is shiat , my seller send me less by 3 items . When tell them , they just pay me for the 3 unit . I was like park*&%*&^*(Y . If I were to buy just 3 more , I have to pay the shipping fee . What tactics is seller playing nowdays

better return and refund, and buy again

Online platform where got replacement
Only got refund place new order

Wow 2012 acc

This post has been edited by PJng: Nov 26 2024, 10:26 PM

Lazada complaint, shopee also complaint, better buy on shop
Online not for you

Return the item and get refund.

No such thing as replacement for online unless the seller willing to forfeit their profit on the sent item and take loss which no one will.

despite wat others say here telling u to return n refund, DO NOT DO IT

becos the issue is not about u being unhappy with a correct item sent to u BUT a wrong item sent to u

consider this:
>u bought A
>seller send B
>u DM with seller n he agree return n refund
>u send back B to seller
>seller pull a fast one n say u return wrong item
>seller support his claim with pics n unboxing vid
>u got nthing to say becos the item is indeed diff from the one u bought

the correct way, like i said, is to raise a dispute officially n then u can nego a solution with the seller on the dispute page

u will have the chance to present pics/videos n whatnot to support ur claim

Uhh...isn't the dispute only for sellers?

-What-is-%3Cem%3EDispute%3C%2Fem%3E-Resolution-Centre?previousPage=search%20results%20page]https://help.shopee.com.my/portal/4/article/88642-[Return-Refund]-What-is-%3Cem%3EDispute%3C%2Fem%3E-Resolution-Centre?previousPage=search%20results%20page

I read that page, but I find that it is only available when it is the seller who initiate the Return/Refund request, not the buyer.

Which one is more exp, if urs is more exp, u tell seller u send the mic come first then u pay courier fee for me to send the mobo back go you.

Else if ur mic more expensive, u better raise return and refund.

I just checked ur mic arm Rm500 only, that mobo easily RM1.2k, why u so worry, they should be more worried than you. Either way, you get the mic arm first only you courier the mobo back to them.

This post has been edited by dest9116: Nov 26 2024, 10:47 PM

The motherboard (which is the wrong item) is more expensive (at RM 1k) than the mic arm I paid for (RM 471).

Also, I'm a buyer in this situation, not seller.

This post has been edited by Yuuyatails: Nov 26 2024, 10:46 PM

no, buyer can dispute

liddat no nid return lah

diam2 keep oni