never success

always have to retake at the counter

cropped too narrow. leave more space on left and right. the ratio should be 2:1 according to the guideline. 70mm tall 35mm wide.

as far as i know
all my picture taken external shop, all kena reject

the counter always ask me go to the mini shop attached to the bangunan to retake the picture

later i just go straight there take picture

you follow spec also no use

you will need take again at their designated shop

the reason, you know i know

im renewing my passport online and i am trying to make sure my passport photo meets spec.
but when i check the example provided by imigresen, it looks like even their example photo which has the spec dimensions written, does not actually meet the specs.



so actually need to follow the spec or not?
if need to follow the spec, then i will need to edit my photo. if not, i can just submit as is.

guideline is 50x35.
i tried 50x40 and the ratio became a bit too narrow BUT after hundreds of tries, in the end, i managed to get the system to accept my photo which was 50x40. the 50x35 couldnt pass at all.

really dumb system they are using.

as far as i know
all my picture taken external shop, all kena reject

the counter always ask me go to the mini shop attached to the bangunan to retake the picture

later i just go straight there take picture

i ask my kid to take a pic of me, transfer pic to pc and remove backgound using free website online, then remove bright spots on forehead and nose using photoshop. 1st try lulus. collect pasport next day.

cropped too narrow. leave more space on left and right. the ratio should be 2:1 according to the guideline. 70mm tall 35mm wide.

I just renewed mine last Thursday.

Let me teach you the hax:

Apply online, upload ANY selfie taken with your phone, make payment of rm200 (this is important), then wait (they dont send any confirmation email, so dont worry if you dont receive anything).

By next working day, you will receive an email basically telling you to go to counter because your cap jari got issue and also your photo got issue.

Ignore the photo re-uploading request in the email. Go directly to immigration centre and bring along these 3 documents:

1) Printed RECEIPT of your payment (must be printed or kena charge RM3 to print at centre)
2) Old passport
3) IC

When at immigration centre they will help you to take the needed photo at their counter FREE OF CHARGE. Once all done, wait for the counter to call name for new passport collection.
Notes:
1) Don't bother to take photo at outside.
2) Bring PRINTED payment receipt, no softcopy.
3) Go to Kelana Jaya Immigration Centre if possible. Love their service, never had any issue with them for the past 3 rounds of passport renewal.

I just renewed mine last Thursday.

Let me teach you the hax:

Apply online, upload ANY selfie taken with your phone, make payment of rm200 (this is important), then wait (they dont send any confirmation email, so dont worry if you dont receive anything).

By next working day, you will receive an email basically telling you to go to counter because your cap jari got issue and also your photo got issue.

Ignore the photo re-uploading request in the email. Go directly to immigration centre and bring along these 3 documents:

1) Printed RECEIPT of your payment (must be printed or kena charge RM3 to print at centre)
2) Old passport
3) IC

When at immigration centre they will help you to take the needed photo at their counter FREE OF CHARGE. Once all done, wait for the counter to call name for new passport collection.
Notes:
1) Don't bother to take photo at outside.
2) Bring PRINTED payment receipt, no softcopy.
3) Go to Kelana Jaya Immigration Centre if possible. Love their service, never had any issue with them for the past 3 rounds of passport renewal.

Wrt the part about going directly;
1. Does it apply to all branches including UTC? I’m not based in Selangor.
2. Just go directly without getting number from that stupid QMS app or whatever it’s called?