i pernah do myself, no issue , macam straightforward.

then last time i was in our neighbouring country , someone said got photo issue, ask me to help do it online.
i said aiya senang je la, apalj susah i help for free...

I tried so many times, retaking, cropping, etc, in the end cannot

told the person just go to those specialised photo studio that can do it . those photo studio must have found the hack... or they contacted "somebody" to know the tips and trick... they were making a lot because everyone just went to them to get it done, sendiri buat really frustrating waste a lot of time

till today i duno how i did it when i succeeded to do my own photo.

This post has been edited by Knnbuccb: Aug 26 2024, 11:45 AM

I post COVID no do passport
So maybe they improved to take picture at counter

But last time for sure kaw tim one
My outside picture very clear no go

Their sub con shop inside the premise, blurry as fuark, accept

It used to be the shop for convenience for those that forgotten to have pictures with them

Fuark I just remembered
The machine they used back then was not some pro DSLR
It's just one of those coin operated picture machine

No wonder the picture is soft as hell

Fuuuh p30 best camera those days.

Majority immigration got canon dslr on counter.

Huge moneh investment tho.

I used phone to take photo, then Photoshop out the background. Lepas.

File type, file size does play the trick

Same here
Wasted my RM20 photo from shop

it's the JPG dimension error, not your photo

I use same exactly file size as per recommended by website, but after print out passport CB kena distort.

This post has been edited by submergedx: Aug 26 2024, 11:54 AM

It could probably be:
1) Your camera angle too high / too low. Place ur camera perpendicular to your face
2) The background is either too busy / colour salah / too dark. Make sure the background is white and bright

ayam just go at the shop. the shop even guarantee if cannot pass they'll redo free of charge. first try terus approved while ayam been trying 4-5time failed

trust the skill, they know better

nowadays can walk in renew passport...?

those high traffic one, better dont walk-in. limited queue number per day.

just find someone help u to take photo nearby the passport department, zero issue

TS, Mana lu mau pergi???

i am going to China very soon. damage is about .... about 5K per person.

only can walk in if u are below :


You are a Malaysian citizen who has left the country illegally
Your current passport is lost, damaged or already expired
You are a student and are continuing to study
You are a child under 13 or are applying on behalf of a child under 13
You are a person with disabilities (OKU)
You receive a message saying 'Please Refer to the Immigration Office' when you try to apply online.
You are a senior citizen (over the age of 60) wanting to take advantage of the lower application fee for senior citizens.


if not , u must learn how to use website appointment and dont be boomer who dont know how to make appointment on website

Facts facts facts , 5am world war 3 , tons of child, boomer straight walk in take number from phone app like professional but weird dont know how to make appointment on website

so i edited and followed the dimensions exactly.
then i upload and suddenly the picture is completely distorted. wth?
see below.
should i just proceed with the distorted photo or do i need to change my dimensions again so that the photo is not distorted?


original photo on the left. photo after upload to imigresen website on the right:

my passport has expired last year

waste of time when its only once every 5 years

after 5 years they change system again



This post has been edited by damonlbs: Aug 26 2024, 01:32 PM

cropped too narrow. leave more space on left and right. the ratio should be 2:1 according to the guideline. 70mm tall 35mm wide.