Why want to transfer to Unifi in the first place? Maxis not good? I'm on Unifi and thinking of switching to Maxis

Maxis kiam siap to give any discount after contract is done. Need to "tiao keh" abit to get Maxis rebates.

Have anyone face issue when port out from Maxis? I have tried twice to get TR ID from Unif and called Maxis to create a case to port out. Ended up both cases close with a reason im not reachable. I did not even get a call for both cases. Non ethical tactics to keep customer.

Have loged a report to MCMC, any other suggestions based on your experience?

Submitted my transfer request on 17/10, had to contact M's CS via twitter and provide them the transfer ID
Because my postpaid plan was linked to the fibre account, they need to unbind them
Requested to change my postpaid 79 to hotlink 45, they told me I need to use a month of prepaid before they allow me to switch to postpaid. I said no problem, then their retention team told me they will give me RM20 rebate on my RM79 postpaid for 3 years without any contract, so I'm keeping that number with Maxis till the rebate is over

Didnt receive and call back from their fibre department

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22/10
Agent told me transfer request was rejected
Contacted Maxis again, they told me I need to clear the balance before they will let me go
Paid the bill for this month+another month in advance, submitted request again

Maxis called back in the afternoon, they said they are willing to counter Unifi's offer with the same 8 months bill rebate
Still, they said it is impossible to give me free access to public IP since it is an add-on service...
Ended up saying no to Maxis, but I did told the CS rep I'm happy with their service for the past 3 years, just not the price
Checked with CS rep, no need to return any of the equipments if you are out of contract

In the evening, Unifi send me the installation info for confirmation and I finally managed to install Unifi on 24/10

After pay the advance 1 month, when pro rated bill come we need go maxis to make refund right?

They didn't give me a refund as I still have mobile service with them
Ended up pro rated into my phone's bill

Thinking to switch to unifi too since im on maxis and out on contract oredi.

Unifi offers me 6months free bill.

Any method to make maxis counter offer me without me really register with unifi and get the transfer id?

No way. I did it few weeks ago. When call maxis they say follow existing promo nothing special like going into maxis store.
U have to register with unifi transfer then maxis will call u give u probably same offer and ask if ok. Then maxis will cancel the transfer request. Nothing else u need to do after that.

Ah i see, so u stay with maxis and extend ur contract with them again?

Yes.

Just now the unifi agent told me that once unifi successfully installed at my house then baru call maxis to terminate my current maxis internet.

Meaning call maxis after unifi installation done.

Not like that.
You apply Unifi through agent, tell them transfer from Maxis. Agent will give you transfer ID upon registration.
You just need to wait Maxis to call you for confirmation/offer, if you agree to the offer Maxis will reject the transfer. Should you choose to proceed with transfer, Maxis will approve the request and Unifi team will set appointment for installation.
After Unifi installation, your Maxis fibre account will be terminate within 2 weeks.

Weird, the agent said macam the unifi team can belakang mari installed first without consent from maxis? Or Unifi themselves will notify maxis first so i no need to do anything at the moment?

Once u install then how to revert back to maxis? Agent want your commission. Follow as what the above said. That is the detailed version. Mine was giving u short version of what to do with the same outcome

Ya deswai i was wondering maybe the agent also not sure the detailed process? Let see whether Maxis will call me in these few days onot since just applied today.

Edit:
Follow up on this case is that TM they can open new port for me hence there's no need to inform Maxis beforehand nor need their permission to switch according to Maxis staff.

So becoz i butt itchy deswai i went to maxis centre to inquire about this issue. So the maxis staff help me to open new case report to let Maxis HQ know so they would do the counter offer and if maxis offer is better then can go cancel the Unifi appointment.

Then today i received maxis called me to counter offer me with 6 months free internet and reduced the monthly payment to rm99 per month for 300mbps and i accepted the offer becoz it is a better deal and i malas to do unifi installation.





This post has been edited by dman: Aug 11 2025, 06:07 PM

After Unifi installation, who will need to notify Maxis that it is done? or is it automatic? Do I need to return Maxis modem and router since I switch after 3 years contract was finish? I expect to have some leftover negative bill. how do Maxis do refund?

1. It is automatic. Your Maxis account will run for 1 or 2 weeks and then it is terminated.
2. For refund, any amount less than Rm30 you have to call their customer service. Can also refund to your Maxis postpaid account if you have one.