I think last time someone mentioned the marketing team wouldnt actively call you now? The transfer request will be activated within 48 hours something?

They called you or you called them yourself?

Ok thanks, gonna give it a try
They only offered you 9 months free, no speed upgrade at all?

Submitted my transfer request on 17/10, had to contact M's CS via twitter and provide them the transfer ID
Because my postpaid plan was linked to the fibre account, they need to unbind them
Requested to change my postpaid 79 to hotlink 45, they told me I need to use a month of prepaid before they allow me to switch to postpaid. I said no problem, then their retention team told me they will give me RM20 rebate on my RM79 postpaid for 3 years without any contract, so I'm keeping that number with Maxis till the rebate is over

Didnt receive and call back from their fibre department

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22/10
Agent told me transfer request was rejected
Contacted Maxis again, they told me I need to clear the balance before they will let me go
Paid the bill for this month+another month in advance, submitted request again

Maxis called back in the afternoon, they said they are willing to counter Unifi's offer with the same 8 months bill rebate
Still, they said it is impossible to give me free access to public IP since it is an add-on service...
Ended up saying no to Maxis, but I did told the CS rep I'm happy with their service for the past 3 years, just not the price
Checked with CS rep, no need to return any of the equipments if you are out of contract

In the evening, Unifi send me the installation info for confirmation and I finally managed to install Unifi on 24/10

They didn't give me a refund as I still have mobile service with them
Ended up pro rated into my phone's bill