try to terminate my parent Astro account

So far make call and submit their feedback form

But no written acknowledgement from them

guess they just sit on it without doing anything?

Important reminder:
Termination request must be completed by the account holder or with Authorisation Letter in absence of account holder.
You need to settle the outstanding balance and penalty (if any).

You called customer service (I assume no agent attended you) so you submit feedback form? :confused:
https://support.astro.com.my/question/how-t...y-astro-account

As mentioned on their website:
Have you tried reach out to them via Astro Facebook page? If have not:
1. Go to Astro's Facebook page https://www.facebook.com/Astro
2. Send a private message to the Facebook page, type "Hi"
3. Select preferred language if being asked
4. Type "agent"
5. You'll see some menu options appear. Scroll the options to the right, look for "Reconnect/Terminate", then select it. 
6. Wait for agent to attend you.

Long time ago, one of my friend manage to terminate Astro through this method. Not sure if this still works today.
But no harm trying 

You called customer service (I assume no agent attended you) so you submit feedback form? :confused:
https://support.astro.com.my/question/how-t...y-astro-account

As mentioned on their website:
Have you tried reach out to them via Astro Facebook page? If have not:
1. Go to Astro's Facebook page https://www.facebook.com/Astro
2. Send a private message to the Facebook page, type "Hi"
3. Select preferred language if being asked
4. Type "agent"
5. You'll see some menu options appear. Scroll the options to the right, look for "Reconnect/Terminate", then select it. 
6. Wait for agent to attend you.

Long time ago, one of my friend manage to terminate Astro through this method. Not sure if this still works today.
But no harm trying 

try to terminate my parent Astro account

So far make call and submit their feedback form

But no written acknowledgement from them

guess they just sit on it without doing anything?

Feedback form done. No response from them as all.

But I have video record the feedback form submission in my laptop using my phone.

Any physical astro service centre or shop that I can visit in klang valley for accounts termination?

Feedback form done. No response from them as all.

But I have video record the feedback form submission in my laptop using my phone.

How long since you've submitted the feedback form? Is it more than 3 working days already?
Have you tried the Astro Facebook page method as mentioned earlier?
They don't entertain termination requests even if you visit any of their physical branches. They'll still tell you to contact customer service.

I guess......

Feedback form are totally different with termination right?

that's why they dont entertain you guys?