I made a mistake for subscribing to Astro on September this year.
Now i regret 99 for leaving unifi
Sounds like you switch over from Unifi to Astro Fibre bundle with Astro TV?
What made you switch over? And, which Astro pack you're currently on now though?

And, will they send me an email near the end of contract to notify?
No, they never do.

I heard the contract is auto renew which is really scummy if u ask me.
Astro already discontinued contract auto renewal since 1 May 2024, so don't worry about this.

That's likely because you're on their expensive packs like Super Pack or Platinum Pack, that's why they propose retention offer with huge discounts.

You won't get this much retention offer discount if you're on their cheaper pack.
They'd still tell you that "they can't process the termination request here" and tell you to call customer service.
Likely reasons are because of comprehensive sports coverage like Premier League, or because of parents.

Although illegal TV box is an option (cuz no monthly fees), but you may experience buffering from time to time, especially during live sports matches, and not everyone is okay with that.

Even given me small printed note tutorial how to do it.
Can show us how the printed note look like?
Why haven't settle?

This post has been edited by joshhd: Apr 24 2025, 12:08 AM

Need to find out what is that outstanding for, and settle the dispute first.
Astro account cannot be closed if there is an outstanding balance.

You called customer service (I assume no agent attended you) so you submit feedback form?
https://support.astro.com.my/question/how-t...y-astro-account

As mentioned on their website:
Have you tried reach out to them via Astro Facebook page? If have not:
1. Go to Astro's Facebook page https://www.facebook.com/Astro
2. Send a private message to the Facebook page, type "Hi"
3. Select preferred language if being asked
4. Type "agent"
5. You'll see some menu options appear. Scroll the options to the right, look for "Reconnect/Terminate", then select it.
6. Wait for agent to attend you.

Long time ago, one of my friend manage to terminate Astro through this method. Not sure if this still works today.
But no harm trying

How long since you've submitted the feedback form? Is it more than 3 working days already?
Have you tried the Astro Facebook page method as mentioned earlier?
They don't entertain termination requests even if you visit any of their physical branches. They'll still tell you to contact customer service.

This post has been edited by joshhd: Sep 9 2025, 10:58 PM

Astro's feedback form is equivalent to their "email" or "contact-me-back form".

This post has been edited by joshhd: Sep 10 2025, 10:24 PM