Can messages from Microsoft Teams be automatically copied to a WhatsApp group?






To automate copying messages from Microsoft Teams to a WhatsApp group using Microsoft Power Automate.






Technicians work on night shifts. No engineer work on night shift.
Night shift usually busy.

However, not all technicians are company staff; some are outsourced.


So now the company hopes that outsourced technician staff can see the Teams messages but customer do not want to add in their personal email to teams group. (since customers prefer to use Microsoft Teams over WhatsApp due to security issues).




Only company staff have company email address.

Outsource staff have personal email only.




If any machine is down or there's an issue, some outsourced staff cannot see the messages from Microsoft Teams.



Setting up a custom HTTP request in Power Automate to send messages through the WhatsApp Business API involves several steps. Here’s a detailed guide on how to achieve this

Step	Description
------	-------------
1. Create a New Flow	Sign in to [Power Automate](https://flow.microsoft.com). Click on "Create" and select "Automated flow".
2. Add a Trigger	Choose "When a new message is posted in a chat or channel" as the trigger. Select the Team and Channel from Microsoft Teams to monitor.
3. Add an Action	Click on "New step" and select "HTTP" under the "Standard connectors".
4. Configure the HTTP Request	Set the method to POST. Enter the URL for the WhatsApp Business API endpoint (`https://api.whatsapp.com/v1/messages`).
5. Set Headers	Add headers:<br>- **Authorization**: Bearer {Your_Access_Token}<br>- **Content-Type**: application/json
6. Set Request Body	Construct JSON payload:<br>

```json
{
"to": "+1234567890",
"type": "text",
"text": {
"body": "@{triggerOutputs()?['body']?['content']}"
}
}

7. Save and Test Your Flow

Save your flow with a meaningful name. Test by posting a message in Microsoft Teams channel and verify message sending to WhatsApp.

Step	Description
------	----------------------------------------------------------
1	**Set Up Twilio for WhatsApp**
	- Sign up for a Twilio account and verify your number.
	- Enable the WhatsApp Sandbox in Twilio to get a sandbox number for testing.
	- Note the Account SID and Auth Token from your Twilio Console.
2	**Create a Power Automate Flow**
	**Trigger**: Use the Microsoft Teams connector to trigger the flow when a new message is posted to a channel.
	1. Go to [Power Automate](https://flow.microsoft.com).
	2. Click on "Create" and choose "Automated flow".
	3. Search for and select "Microsoft Teams" as the trigger.
	4. Choose "When a new message is added to a channel" as the specific trigger.
	5. Configure the Teams and channel details.
	**Action**: Use an HTTP request to send the message to the Twilio API.
	1. Add a new step and search for "HTTP" action.
	2. Configure the HTTP action as follows:
	- **Method**: POST
	- **URI**: `https://api.twilio.com/2010-04-01/Accounts/{AccountSID}/Messages.json`
	- **Headers**:
	- `Authorization`: Basic (Base64 encoded AccountSID:AuthToken)
	- `Content-Type`: application/x-www-form-urlencoded
	- **Body**:
	```plaintext
	To=whatsapp:{Your_WhatsApp_Group_Number}
	From=whatsapp:{Your_Twilio_WhatsApp_Number}
	Body=@{triggerOutputs()?['body']['message']?['content']}
	```
	Replace `{AccountSID}`, `{Your_WhatsApp_Group_Number}`, and `{Your_Twilio_WhatsApp_Number}` with your actual Twilio Account SID, WhatsApp group number, and Twilio sandbox number respectively.
3	**Test the Flow**
	- Post a message in the Microsoft Teams channel to test the flow.
	- Verify that the message appears in your WhatsApp group.
	**Notes**:
	- For a production setup, you need to get your WhatsApp number approved by WhatsApp via Twilio.
	- Ensure your Power Automate and Twilio accounts are correctly configured and have the necessary permissions and credits.
	**Additional Considerations**:
	- You may want to add error handling steps in Power Automate to manage any issues with the HTTP requests.
	- Consider the security and privacy implications of forwarding messages from Teams to WhatsApp.

This post has been edited by plouffle0789: Jun 27 2024, 07:24 AM

cannot create company email for outsource staff?

Cannot.

Any other solution?

Look out for WhatsApp connector in Power Automated. It should be available to automate the message sending from Teams to WhatsApp.

then need go long route, as below

Go to power automate and create a new flow

Actions that we need to add in the flow

Trigger: When a HTTP request is received

Second action: Parse Json

Third action: response


May I know what is second actions and third actions?


Can change or not?

Go to power automate and create a new flow

Actions that we need to add in the flow

Trigger: When a HTTP request is received

Second action: Parse Json

Third action: response


May I know what is second actions and third actions?


Can change or not?

Ask ChatGPT to generate the code for you la. Adui hai...

This is the straight forward easiest solution

Why using dinosaur era of ways of working to report about machines down or issues?

Get a ticketing system, start from cheap and slowly grow.

thats subjective.
for my place its easier to build a rocket and land a malaysian on the moon before im able to get ahold of IT.
check first if teams/whatsapp have api that can do all this.
no api then selenium, lol (i will just say not possible)

This post has been edited by GHBZDK: Apr 24 2024, 11:38 PM

#	Action	Details
---	------------------------------------------------------------	---------------------------------------------------------------------------------
1	Create a Flow in Power Automate	Log in to Power Automate, click on "Create," and choose the appropriate flow type.
2	Choose trigger	Select the trigger that will initiate the flow, such as "When a new message is posted in a channel" in Microsoft Teams.
3	Set up conditions or filters if needed	Optionally add conditions or filters to specify when the flow should be triggered.
4	Add an Action	Click on "+ New step" and choose the action to perform after the trigger.
5	Select the WhatsApp connector	Search for and select the WhatsApp connector from the available connectors.
6	Choose the action	Select the action you want to perform with WhatsApp, such as "Send message."
7	Configure recipient's WhatsApp number and message content	Enter the recipient's WhatsApp number and the message content to be sent.
8	Test the action	Run a test to ensure that the action is working as expected.
9	Save and name the flow	Save the flow and give it a descriptive name for future reference.
10	Test the flow by triggering it	Post a message in Microsoft Teams to trigger the flow and test its functionality.
11	Review and adjust as necessary	Review the flow settings and make any necessary adjustments or refinements.
12	Activate the flow to run automatically	Once satisfied with the flow, activate it to run automatically as needed.

Can use this method?

Chatgpt said no need programming code

This post has been edited by plouffle0789: Apr 24 2024, 11:40 PM

#	Action	Details
1	Create a Flow in Power Automate	Log in to Power Automate, click on "Create," and choose the appropriate flow type.
2	Choose trigger	Select the trigger that will initiate the flow, such as "When a new message is posted in a channel" in Microsoft Teams.
3	Set up conditions or filters if needed	Optionally add conditions or filters to specify when the flow should be triggered.
4	Add an Action	Click on "+ New step" and choose the action to perform after the trigger.
5	Select the WhatsApp connector	Search for and select the WhatsApp connector from the available connectors.
6	Choose the action	Select the action you want to perform with WhatsApp, such as "Send message."
7	Configure recipient's WhatsApp number and message content	Enter the recipient's WhatsApp number and the message content to be sent.
8	Test the action	Run a test to ensure that the action is working as expected.
9	Save and name the flow	Save the flow and give it a descriptive name for future reference.
10	Test the flow by triggering it	Post a message in Microsoft Teams to trigger the flow and test its functionality.
11	Review and adjust as necessary	Review the flow settings and make any necessary adjustments or refinements.
12	Activate the flow to run automatically	Once satisfied with the flow, activate it to run automatically as needed.

Do you means this method?

This post has been edited by plouffle0789: Apr 24 2024, 11:43 PM

use pager duty.

make them internal staff. then can create company email.

use email....creating new system is headache unless you want to sell it

Must use WhatsApp? It makes it more difficult.
With telegram you can easily make a bot and integrate it in Flow.

https://www.linkedin.com/pulse/custom-ms-fl...abeth-akinfieva

im programmer so i will always opt for code.
power automate can do alot of thing, you have to look.

Crazy. If your company allow you to do this, it means your company is running a monkey business.

Kesian your client entrusted your company.

Create one general company email for night shift team (those who outsourced) loh, all people get the log in and password.

Why you want to go a big round?

Nowadays Gen Z and Gen Alpha is better quality compare to those Gen X and Y.

from my personal experience using power automate, even in various other task, it's a hit or miss.
majority of the time work as intended, but there are also high number of times where it just doesn't work.

anyhow, ask your company dont so kiamsap la.
my company white contract also gov them M365 license.

Now is the customer do not want to add those outsource staff to the microsoft teams.....

And the company like to use outsource staff

Now is not license problem.



Customer do not want to use whatsapp.

They want to use microsoft teams to inform machine down ...





"Secure cloud services:

Teams
OneDrive
SharePoint
Exchange
Word
Excel
PowerPoint
Outlook"

This post has been edited by plouffle0789: Apr 25 2024, 03:11 AM

You tried this method no issue?

// C# code example for Power Automate flow

using System;

class Program
{
static void Main()
{
// Trigger: Microsoft Teams message
string teamsMessage = "This is a message from Microsoft Teams.";

// Action: Send message to WhatsApp
string whatsappRecipient = "1234567890"; // WhatsApp number
string whatsappMessage = "New message from Microsoft Teams: " + teamsMessage;

// Execute action: Send message to WhatsApp
SendMessageToWhatsApp(whatsappRecipient, whatsappMessage);

Console.WriteLine("Flow executed successfully!");
}

static void SendMessageToWhatsApp(string recipient, string message)
{
// Logic to send message to WhatsApp connector
Console.WriteLine("Sending message to WhatsApp: Recipient - " + recipient + ", Message - " + message);
// Actual implementation would use the WhatsApp connector in Power Automate
}
}



May I know is this code ok?

Anyone know?

yala.
if your company assign M365 license for your contract staff, then they can use company teams & customers can add them official teams group.

In the first place, does your customer even allow you to do this or not? Since they have already voiced their security concerns, you trying to do something behind their back could get you in trouble.

Secondly, WhatsApp Business have API integration with Teams, no?

lel.. if the "outsource staff" have company email.. and all contract are in place. what the customer have a say in that and why customer need to know your staff is outsource or what?

do u also need to tell your customer how many times u go to the toilet in a day?

If you don't know how to parse and trigger you just leave it to IT/product/Devs. You don't need to always bao shan bao hai. It obviously isn't your field of expertise.

This post has been edited by patienceGNR: Apr 26 2024, 01:00 AM

Supply chain risk.

Yes, customers have a right to know if you outsource the work, and what checks and controls you have put in place. Especially so if that role has access to the customer's systems or data.

We just change some parts.
.


No access any data.

We only saw production lot number


This post has been edited by plouffle0789: Apr 26 2024, 01:27 AM

Not for you to decide whether it is confidential or not. It is for the data owner (customer) to decide.

Cover your ass. Get written confirmation from customer that there is no confidential data and there is no impact in the event of disclosure.

The message mostly like that one...



Temp ramp up to **** /, ******, **** both sides xxx flow verified and accepted new CF.


Temp ramp up to *** and Hot leak in progress.


PFU with Hot leak and xxx split.



Which one you think is confidential one?


Now engineers also use Text Fairy (OCR Text Scanner) to extract words and send the extracted messages on WhatsApp. [The company provides internal staff with iPhones, but many apps are locked].


Therefore, they can only screenshot the customer instructions and use OCR text scanner to extract all the words and send them to the outsourced technicians.

This post has been edited by plouffle0789: Apr 26 2024, 01:50 AM

I already advised you how to cover your ass. Like I said before, who are you to decide whether the data is confidential or not?

This is not PII or PHI that has a specific definition.

But if you stubborn want to argue, then be my guest. Pray that shit doesn't hit the fan and they look for a scapegoat.

Gen Y and Gen Z really not street smart at all.

This post has been edited by differ: Apr 26 2024, 01:54 AM

I'll tell you another story. One day, only three outsourced staff members came to work on the night shift, (leader take annual leave) then the customer had no choice, as no internal staff came and they couldn't see Teams messages.


So, they just posted all messages in the WhatsApp group throughout the night until morning.


So actually the customer doesn't really mind this, as long as the machine is fixed, then it's okay.

This post has been edited by plouffle0789: Apr 26 2024, 02:01 AM

The customer won't mind until something goes wrong. When that happens, do you think they will accept their mistake? Or will they look for a scapegoat to keep their job?

Really so naive and gullible... zero street smarts.

Young, dumb and broke. Anthem for this generation.

This post has been edited by differ: Apr 26 2024, 02:58 AM

Is there any cost to send Whatsapp messages ?

Kekwa
Goodluck maintaining with more numbers of outsource staffs and customers later.

You really need a proper ticketing system la.

This post has been edited by cursetheroad01: Apr 26 2024, 05:26 AM

This is the correct response lol.

https://forum.lowyat.net/index.php?showtopic=5453167&hl=


You see here you will know

So my code is wrong?

you work with kevin lim?

Who is kevin lim?

Code would work but keeping track of all the contacts inside gonna be a pain once your database, or lack of database, is large enough.
For now okay la if you want to hardcode all the numbers there since not much contacts to look up anyway.
But outsourced staffs are not permanent and customer base would grow. Better to think ahead and have a solution with maintainable database.
Something that is more readable, easier to make changes (remove and add contacts)

This post has been edited by cursetheroad01: Apr 26 2024, 01:25 PM

Can i change the code to send to a whatsapp group (that have all outsourced staff inside)

What's the titik?

All i see in the first post is some stupid finger pointing. "We need someone" is the hallmark of a useless manager. Define the problems accurately and specifically so they can be resolved in the correct manner.

Singapore CryoCords just shit this in trouble...hopefully not because of your company...

uncle think he is Gen X or Y la.

it is okay as long as Ts is working in Malaysia. Customer can do nothing on him. God bless malaysia.

confirm not

We are not medical field

CordLife issit

Anyone know???

https://powerusers.microsoft.com/t5/Buildin...pp/td-p/2206222


I found this only

The 2 bolded text macam contradicting.

Why said so?

Still a bodo workaround, if im the outsourced feller, i will pretend that i didnt recv any wasap msg at all

Get them your company email and add them to the teams is still the best way to go.

and you will have 1 more thing to worried which is to maintain/support the power automate or whatever workaround to forward the teams message to wasap

This post has been edited by error: May 23 2024, 02:17 PM

Customer say prefer Teams over WA cos of security concerns. You, behind their back want to implement a way to copy texts automatically into WA. Please don't put yourself in such a situation. Your company will love you until something goes wrong and then throw you under the bus when your customer finds out and takes action.

Just open a laptop will do power automate

The thing with PowerApp and or Automate is you need to try, what ever code u have or u found, try it first, by asking people here and there you would not get anything without trying it first.

Go to Powerapps forum or how much are you willing to pay for this?

Step	Description
------	----------------------------------------------------------
1	**Set Up Twilio for WhatsApp**
	- Sign up for a Twilio account and verify your number.
	- Enable the WhatsApp Sandbox in Twilio to get a sandbox number for testing.
	- Note the Account SID and Auth Token from your Twilio Console.
2	**Create a Power Automate Flow**
	**Trigger**: Use the Microsoft Teams connector to trigger the flow when a new message is posted to a channel.
	1. Go to [Power Automate](https://flow.microsoft.com).
	2. Click on "Create" and choose "Automated flow".
	3. Search for and select "Microsoft Teams" as the trigger.
	4. Choose "When a new message is added to a channel" as the specific trigger.
	5. Configure the Teams and channel details.
	**Action**: Use an HTTP request to send the message to the Twilio API.
	1. Add a new step and search for "HTTP" action.
	2. Configure the HTTP action as follows:
	- **Method**: POST
	- **URI**: `https://api.twilio.com/2010-04-01/Accounts/{AccountSID}/Messages.json`
	- **Headers**:
	- `Authorization`: Basic (Base64 encoded AccountSID:AuthToken)
	- `Content-Type`: application/x-www-form-urlencoded
	- **Body**:
	```plaintext
	To=whatsapp:{Your_WhatsApp_Group_Number}
	From=whatsapp:{Your_Twilio_WhatsApp_Number}
	Body=@{triggerOutputs()?['body']['message']?['content']}
	```
	Replace `{AccountSID}`, `{Your_WhatsApp_Group_Number}`, and `{Your_Twilio_WhatsApp_Number}` with your actual Twilio Account SID, ********WhatsApp group number**********, and Twilio sandbox number respectively.
3	**Test the Flow**
	- Post a message in the Microsoft Teams channel to test the flow.
	- Verify that the message appears in your WhatsApp group.
	**Notes**:
	- For a production setup, you need to get your WhatsApp number approved by WhatsApp via Twilio.
	- Ensure your Power Automate and Twilio accounts are correctly configured and have the necessary permissions and credits.
	**Additional Considerations**:
	- You may want to add error handling steps in Power Automate to manage any issues with the HTTP requests.
	- Consider the security and privacy implications of forwarding messages from Teams to WhatsApp.

WhatsApp group no phone number right?

Step	Description
------	----------------------------------------------------------
1	**Set Up Twilio for WhatsApp**
	- Sign up for a Twilio account and verify your number.
	- Enable the WhatsApp Sandbox in Twilio to get a sandbox number for testing.
	- Note the Account SID and Auth Token from your Twilio Console.
2	**Create a Power Automate Flow**
	**Trigger**: Use the Microsoft Teams connector to trigger the flow when a new message is posted to a channel.
	1. Go to [Power Automate](https://flow.microsoft.com).
	2. Click on "Create" and choose "Automated flow".
	3. Search for and select "Microsoft Teams" as the trigger.
	4. Choose "When a new message is added to a channel" as the specific trigger.
	5. Configure the Teams and channel details.
	**Action**: Use an HTTP request to send the message to the Twilio API.
	1. Add a new step and search for "HTTP" action.
	2. Configure the HTTP action as follows:
	- **Method**: POST
	- **URI**: `https://api.twilio.com/2010-04-01/Accounts/{AccountSID}/Messages.json`
	- **Headers**:
	- `Authorization`: Basic (Base64 encoded AccountSID:AuthToken)
	- `Content-Type`: application/x-www-form-urlencoded
	- **Body**:
	```plaintext
	To=whatsapp:{Your_WhatsApp_Group_Number}
	From=whatsapp:{Your_Twilio_WhatsApp_Number}
	Body=@{triggerOutputs()?['body']['message']?['content']}
	```
	Replace `{AccountSID}`, `{Your_WhatsApp_Group_Number}`, and `{Your_Twilio_WhatsApp_Number}` with your actual Twilio Account SID, WhatsApp group number, and Twilio sandbox number respectively.
3	**Test the Flow**
	- Post a message in the Microsoft Teams channel to test the flow.
	- Verify that the message appears in your WhatsApp group.
	**Notes**:
	- For a production setup, you need to get your WhatsApp number approved by WhatsApp via Twilio.
	- Ensure your Power Automate and Twilio accounts are correctly configured and have the necessary permissions and credits.
	**Additional Considerations**:
	- You may want to add error handling steps in Power Automate to manage any issues with the HTTP requests.
	- Consider the security and privacy implications of forwarding messages from Teams to WhatsApp.

This should be ok...

But worried company laptop must use vpn internet access....

Anyone have same issue?

Seems WhatsApp Business API is ok.

But I am not sure those company staff have this or not.

Maybe engineer laptop have.