Does CHGS customer service reply email once they receive? bcos i sent it last few days. i have not receive their email as well..

Better call them especially during this bz season of the year.

yes, got my replies within few hours

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Added on February 22, 2011, 4:18 pmu mean slow mail? y u didn't fax?

This post has been edited by scoop7: Feb 22 2011, 04:18 PM

dont email to customer service, cos their mail always full. call them request for other email address.

yea man.. slow mail with stamps!!
shit.. even now also haven't receive the money
i don't know can fax

i got my reply email last week. they say they need at least one week to send the money. i think we still need to wait, because they want to send money to too many ppl.

Hi, somehow i could not find the form that they send to us. Can anyone help by sending me the form ? Much appreciated.

Hmm... I got SVG GIRO money in my account yesterday, not sure if it is or not, got cent figures.

Can't get that amount from your formula, if I count from my purchase price. If based on your formula, they pay me ~RM400 extra.


If I count 1-Jan to 31-Dec @12% and then minus 0.1% , I still get ~RM60 extra.

Why don't you contact them to email you the form?

Hmmm.... weird..... are you sure it is from them? Your dividend shouldn't be more than 12% leh......

Still haven't get my dividend eventhough i already fax 1-2 weeks the form. How do i contact them?

Uncle google is your best bet. Anyway, here's their contact no : http://www.chgs.com.my/reachus.asp

Hello Guys & Girls

So some of you guys & girls already received your payments for 2011??
Pls do let me know as i am not from KL
Therefore if CHGS need investor to go to their office to take payments, i need to make arrangements.

Thank you very much

Please check above comment, u will find your answer.

Thanks for your reply
But to whom i should fax/sent the debit form after filling up?
I purposely took a day off to went to their "office" today using the address i got from their website www.chgs.com.my
However i was surprised that the whole MIECC ground floor almost empty and i did not manage to find the "M" row as stated in their website.
Any idea where they have move? or they actually did not exist?

I received replied email. but with no word reply.
and money also.. but base on the calculation. seems like there is RM1 charges? (i calculate 3 months with 8%-0.1%, 9 months with 12%-0.1%)
Are they going to send us some kind of dividend notification slip?

I called CHGS office today, the customer services lady told me there were technical problem in dealing with the bank for the direct bank in, hence they decided to stop this direct bankin and instead revert back to printing the cheque and post to investor. She promised my cheque will be arrive in March this month itself.

I donot know what else i can do now except for waiting till end of march.

hi ... which number did you call ? i hope i am in the same category as you are that is going to receive payment in Mac

03-89411888, this is the office number i got from their website. The customer service line very busy, i actually tried few times to get in. you may try and let me know if they tell you a different story

Few things i feel strange with CHGS.
1. Declare to have eDebit feature after the normal paydate (if not wrong should be 1-feb every year). I think most ppl only get email after 7-Feb.
2. The way of reply email is just like spam mail. just click reply. write nothing else.
3. eDebit does not have transaction slip?
4. the Dividend does not do proper announcement. (Jan-Mar 8%, Apr-Dec 12%). They only announce 12%.
5. From tanta2008: "there were technical problem in dealing with the bank for the direct bank in, hence they decided to stop this direct bankin and instead revert back to printing the cheque and post to investor. She promised my cheque will be arrive in March this month itself. "
How come no announcement again?

Let me add further on the strange thing. 3 days ago i find it too long for not receiving the cheque since the news came out in Jan, so i call up my CHGS agent. He claim he send email to everybody but i didnt receive the email for the obvious reason i didnt give them the email address during the purchase. I was shock to know that if i never call my agent, i wouldnt know about this edividend thingy and how long CHGS gonna keep me in the dark ? I believe i am not the only one didnt provide email address at the time of signup for this program. How can CHGS ignore / keep quiet for those investor with no email address given ?