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BoostBank - By Axiata & RHB, Digital Bank of Malaysia
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xander2k8
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 Dec 3 2025, 06:45 PM
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QUOTE(mamamia @ Dec 3 2025, 04:09 PM) Do u receive any response form BNM? I report to BNM last Friday for 1 Nov charges.. wonder how long still need to wait as after fill up the BNM form, like no status update and no case number to refer.. Boost continue to send standard reply to me every week claiming the case still investigating.. my card was cancelled in Sep25, I dunno how they can charge me on 1 Nov.. BNM just wait for few days but suprisingly after report BNM next day Boost straight away reply and saying that they are looking into it 🤦♀️ QUOTE(poooky @ Dec 3 2025, 04:32 PM) Nothing to investigate. All banks will standard charge you RM8 annual fee unless you specifically request for the Basic SA. No way to do that for digital bank. Otherwise how to earn revenue. Some banks with Basic SA still give free debit card 🤦♀️ but unfortunately very rare |
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wajaflyguy
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Today, 05:58 AM
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New Member
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QUOTE(Eugenet @ Dec 2 2025, 04:42 PM) Every large transfer (i.e. 2k or above based on my personal experience), Boost will force you to take selfie every time even though you frequently transfer to that account. Be careful doing the selfie. I've failed selfie test before and that locked up my account for 2-3 weeks. Support will take their sweet time to resolve it. Avoid putting too much cash in Boost Bank. Anybody experienced failure in transferring funds out recently as selfie test will repeat until the system blocks you out. Bloody screw up app! |
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lkoky
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Today, 08:09 AM
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same happened to me since Wed, stupid face ID verification keep failed till blocked.
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mamamia
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Today, 02:25 PM
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QUOTE(xander2k8 @ Dec 3 2025, 06:45 PM) BNM just wait for few days but suprisingly after report BNM next day Boost straight away reply and saying that they are looking into it 🤦♀️ My case reported to boost bank since 1 Nov, every week just update and said looking into it.. now already 1 month, still same reply as below, guess they just set an auto r standard reply template: We sincerely apologize for the delay and the inconvenience you have experienced. Unfortunately, our investigation is taking longer than we initially anticipated. We wish to update you that we are diligently coordinating with the appropriate team to resolve your issue as quickly as possible. We will keep you promptly updated as soon as we have more information. Thank you for your understanding and patience. Best Regards, Boost Bank Support Team |
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xander2k8
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Today, 06:06 PM
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QUOTE(wajaflyguy @ Dec 5 2025, 05:58 AM) Anybody experienced failure in transferring funds out recently as selfie test will repeat until the system blocks you out. Bloody screw up app! Their selfie system always overload one 🤦♀️ hence why if you sent thousands break it down to smaller amounts QUOTE(mamamia @ Dec 5 2025, 02:25 PM) My case reported to boost bank since 1 Nov, every week just update and said looking into it.. now already 1 month, still same reply as below, guess they just set an auto r standard reply template: We sincerely apologize for the delay and the inconvenience you have experienced. Unfortunately, our investigation is taking longer than we initially anticipated. We wish to update you that we are diligently coordinating with the appropriate team to resolve your issue as quickly as possible. We will keep you promptly updated as soon as we have more information. Thank you for your understanding and patience. Best Regards, Boost Bank Support Team Same here just update the BNM report only |
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