I was insulted once again in my life by doing passport🥺

📢Today I want to share with you how miserable it is for people who cannot speak Malay in Malaysia😭 This is the second time I was insulted in UTC Johor!  Last time it was me who was insulted, this time it was my daughter, both in the same place!

Today I took my daughter to UTC Johor (Polow branch) to renew her passport. We are both Malaysian citizens, but we have been studying in Singapore since childhood (my daughter and I are the same), so we are not very fluent in Malay, but we are educated and polite.  And respect still understands!  First of all, I got there around 8 o'clock. I had to sit outside and wait before I went in to get the number. I waited for about an hour before I could go in and get the number. We arrived around 9 o'clock. I happily went in and queued up to get the number, and then we arrived.  , there was a man serving us at the service desk. Because I really don’t speak Malay very well, I might ask in English when I opened my mouth. The male service staff asked me how old my daughter was?  My daughter answered him: 14 years old (answered in English). He looked at my daughter and said: "How do you say 14 years old in Malay? He told my daughter to speak Malay! This is Malaysia, are you a Malaysian? You are Malaysian  People must speak Malay!" His tone was very fierce, and then he continued to talk about me and my daughter: "Do you know this is Malaysia? You don't know Malay? It is very important to speak Malay when going abroad to Taiwan (I was suddenly very scared😰),  You still can’t speak it? Are you a PR? PR or a Malaysian citizen. You can’t speak Malay with a Malaysian IC. If you can’t speak Malay, you can consider becoming a Singaporean citizen! Not in Malaysia! English is not spoken here!”  (I tried to explain: Sorry abang, we studied in Singapore since we were young, so we really don’t understand... Before he finished speaking, he started to curse again: And then? Do you still want to do it? If you don’t want to do it, you can leave immediately.  !😥I was really helpless at the moment, but I held it in😥tears were about to flow out😣) We, mother and daughter, stood there and scolded him stupidly... We didn’t dare to contradict him because we were afraid that getting up so early would be a waste of time.  time, and then I said to him in a low voice: Sorry, we really have to renew our passports. Can you give me your number?  He had a very unhappy face and gave me his number with a very unhappy attitude.  .  We found a seat awkwardly and sat down😟

I'm wondering why you bully people like this?  Do we deserve to be insulted like this because we don’t know Malay?  Will he be caught by the police?  This is the second time I have been to this UTC and I was scolded for not speaking Malay!

After waiting for about 30 minutes, we finally arrived, and what followed was another wonderful moment😄

There was a woman at the counter, and she thought she was more polite. As a result, my daughter was taught Malay. She also told her how old she was, her name, her mother’s name, and her father’s name in Malay. Since my daughter was very young, I  She and her father were divorced, so I told the counter girl: Sorry, I am divorced, so my daughter has been with me since she was a child. I don’t know her father’s name🤷🏻‍♀️…I’m sorry!  Then came the problem😅The woman asked me: Do you have the divorce certificate?  Is the child with you?  So is there proof of child custody?  (Suddenly I was even more annoyed😨) I asked her: "Do I need these when I come to renew my passport? But why didn't I need these when I helped my daughter make a passport for the first time last time? Then when I asked what materials I needed to prepare, why didn't I say yes?  Divorce certificate and custody certificate? In the end, she only answered me: Now the SOP has changed, these documents are needed!😣 I didn’t argue with her, after all, I don’t know Malay😭 I said I was sorry that I didn’t bring it, and she said directly: I didn’t bring it.  ?Can’t do it! (I feel really fucking helpless in my heart) She didn’t let us do it, so we left helplessly)

I really don’t understand why these people are so discriminatory towards us who don’t speak Malay!  I didn’t mean it, I didn’t make things difficult, and I asked politely, but as a result, I was bullied for my kindness!

‼  ️Remind everyone who does not speak Malay to go to such a place to find someone who can speak Malay to accompany you!  Don't let these people ruin the mood of a beautiful day like ours 7 a.m. 8 a.m.‼  ️Really disappointed and sad😫😫😫

Ending: In the end, I found a friend for help (someone who knew the department) and finally succeeded in getting the passport✌🏻I also bought a bag of rice for him to eat and thanked him for his help🥹 So what is the so-called need for a divorce certificate and custody certificate?  They are just making things difficult for us and not letting us do it!  There are so many people in the world who fart!  Wait until God takes you!