Anyone know how to terminate YES 5G broadband. I want to terminate my sim card whiteout contract but ONLY Method in Selangor its to walk in LOT10. NO email and phone call its basically impossible , I think kena toto its much easier.

stupid yes ..

Report to kpdnhep AND MCMC, they'll come calling very fast.

Lol, still shitty as ever. I tot that was ages ago. Subscribe is easy. But when want to terminate...you have to go extra mile to get it done. Am quite tempted to get YES, but then their physical store is nowhere near my place. Am not going to travel miles to do this stupid shitty thing.

Wat? Including postpaid ka? Then very shitty if it is, walk/drive hundred km just for termination

report MCMC

how come register postpaid easy with app but can't terminated with app ?

Postpaid just fill up form email to them for processing. may take some time LEL
no idea about broadband.

Ah, need to fill form ah? Still at zaman batu err, most telco nowaday just call center or online chat or mnp out boleh terminate liao ,topkek la yes ni

Some are easier (just call in or app). The worst experience "line terminate" award...goes to...ah...yes that's the one. Most will just try to make your life difficult, coz they don't want you to terminate.

Recently, I tried to terminate my Astro broadband, also same thing. They ask you to go physical store to do. When apply, easy, can do online. But they call me up to upgrade via phone, no issue for upgrade. Then I tell them I don't want upgrade but want to terminate broadband (coz expensive), they say cannot. You have to physically go to Astro store. Bummer. They dare care call to pay extra to upgrade I told them you call me for more $$$ but don't want to give more freebies. Then what's the point of paying more but no freebies. Apa la. Sorry, wrong thread, just ranting my displeasure with Astro BB.

This post has been edited by chkwong: Oct 20 2023, 11:14 AM

don't know how many post already i warn ppl about their business etiquette…but ppl saw "unlimited" then just pull trigger, don't care about their unfair tnc and hidden practice.

yeap

ayam boughted their Postpaid in shopee for RM1 valid for 1 month, ayam thought last day just live chat ask for terminate baru suprised have to fill in forms and etc.
activation so easy just scan IC and face in their app

Why so difficult? I always go lot 10 enjoy the food street. Just rm5 got an unlimited ride .

At least yes can be easy access by public transport and in cbd area. P1 wimax is worst. Lmao.

if you live in Selangor or KL then yes...

how about if I live in Penang or JB?....

This post has been edited by mlamlam: Oct 22 2023, 05:16 AM

P1 is unifi mobile right?

Take one day kl trip then.

Tm bought d

yes network tak boleh pi one.. so slow and always on n off one..

Your yes is genuine.

how to make it be not genuine leh

since day one, yes need keep on off flight mode to get 5G connection.
and you can easy notice when u are not in 5G networks. lmao

lmao

Thanks for contacting us and sorry for the late reply. We receive a high PM traffic at the moment.

There are 2 options on how you can terminate your account. The options are as per below.

Before closing your account, please ensure the contract period already ended and there is no outstanding bills.

Option 1:
=========
You can visit our nearest Yes Store at your current area (immediate termination). The list of Yes Store that provides account termination services as per below;

1. Perlis - Yes Store Persiaran Jubli Emas, Kangar
2. Kedah - Yes Store Aman Central Mall, Alor Setar
3. Perak - Yes Store Ipoh Greentown Business Centre, Ipoh
4. Penang - Yes Store Gurney Paragon, Georgetown
5. Klang Valley - Yes Store LOT 10, Bukit Bintang, KL
6. Negeri Sembilan - Yes Store Seremban Prima Mall, Seremban
7. Melaka - Yes Store Jalan Ong Kim Wee, Melaka
8. Johor - Yes Store Taman Molek, Johor Bahru
9. Pahang - Yes Store East Coast Mall, Kuantan
10. Kelantan - Yes Store Kota Bahru Mall, Kota Bharu
11. Terengganu - Yes Store Kuala Terengganu City Centre, Kuala Terengganu
12. Sabah - Yes Store Suria Sabah Shopping Mall, Kota Kinabalu

Option 2:
=========
You can send your termination request via email to yescare@yes.my (process is within 3 working days).

Kindly ensure that your account has no outstanding amount and the contract period already ended before proceeding with the account closure request.

Thamk you.

teach me

once u feel your internet slow. u need to reset flight mode.

So much hassle topkek

Cheez, I tot they fixed this ages ago. Guess it's still an issue. I had similar issue years ago trying out Yes.

Good to test our patience

Once 5G turn 4G, and it won’t turn back. This is Yes DNA. No matter mobile plan or data plan, same sh*t.

I emailed termination request yesterday. attached with termination form and IC. Within 24 hours, my account has been terminated. Super efficient for my case

hi - can you share the termination form copy?

thanks.

This post has been edited by netken: Nov 14 2023, 01:28 PM

 Account_Closure_Form_V4.2_.pdf ( 807.91k ) Number of downloads: 696


Option 2:
=========
You can send your termination request via email to yescare@yes.my (process is within 3 working days).

Kindly ensure that your account has no outstanding amount and the contract period already ended before proceeding with the account closure request.