They charged my RM900 deposit for my condo unit. However my actual monthly usage is just RM25 - RM30.

I managed to get them to reduce to RM100.

The Electricity Supply Act allows TNB to collect a deposit of (2) months of the customer’s estimated electricity usage. This amount is calculated based on the average 6 months of customer's electricity usage.

Just need to write a letter and send it via an email. Whole process takes a couple of weeks if you know what to do.

Required documents:

1. Deposit Reduction Request Letter
2. NRIC (must be crossed with "For TNB Purpose Only")
3. Bank Account Statement



This post has been edited by contestchris: Oct 6 2023, 02:05 PM

Can we have a sample letter please?

Why so little usage?

how did they refund the remaining RM800?

Updated above

Small 1.2k sqft unit.
Minimal aircond usage (around 5 to 20 hours cumulatively per month).
Using mostly 4* or 5* rated products and full LED lights (7w and 10w).

This post has been edited by contestchris: Oct 6 2023, 02:06 PM

Back into bank account.

I tot fix 500 for residential unit

Hmm I just check back.

One is Rm260++
One is RM550++
One is RM830++

All are condo and all are random amount with cents cents behind.

I got 2 unit both pay 500 spot , that why I pelik why got 900 pulak

It depends based on type of residential unit. The deposit amount is fixed upfront, but you can request to reduce it if you wish to once you have minimum 6 months of billing.

In my case, waste of money RM900 sitting there, when that's equivalent to some 3 years of my electricity usage. That's why I requested for a deposit reduction.

Mine also just a normal condo unit, was registered as a "Penthouse" by the developer with TNB and the deposit is same as bungalow > 1 storey i.e. RM900.



This post has been edited by contestchris: Oct 6 2023, 02:09 PM

Random cents due to interest at 2.5% p.a. accumulated over the years.

Thanks for the PSA! Moving to my subsale apartment soon with no air-cond, hopefully can get back some deposit from TNB.

my deposit for a condo about rm1k if not mistaken and i think it was due to wrongly categorized as commercial while mine is residential.

Eh TNB gives us interest for the deposit? Noice.

Yes mine also wrongly categorized as penthouse when it's just a basic condo unit.

Regardless of whether there's a wrong categorization or not, you are entitled to request for a reduction of deposit if the deposit is much higher than 2 months of actual usage, based on the following:

The Electricity Supply Act allows TNB to collect a deposit of (2) months of the customer’s estimated electricity usage. This amount is calculated based on the average 6 months of customer's electricity usage.

This post has been edited by contestchris: Oct 6 2023, 02:04 PM

Applies for both residential and commercial?

My commercial paid for 3phase deposit (around 2k if not mistaken), usage less than RM200 because small shop.

Yes, can.

The calculation of deposits for ordinary power customers in the commercial, industrial, agricultural and mining categories are fixed, based on the size and type of phase installed.

Reduction in Security Deposit Amount
If the average of two (2) months bill is less than the amount of security deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

Security Deposit Paid RM10,000.00
Average Monthly Bill RM3,500.00
Average of two (2) months electricity used RM7,000.00
Amount credited to account (RM10,000–RM7,000) RM3,000.00

https://www.tnb.com.my/commercial-industria...y-tnb-account1/

This post has been edited by contestchris: Oct 6 2023, 04:40 PM

Will try requesting, many thanks

Send to any specific e-mail address or this will do? tnbcareline@tnb.com.my