May I know what brand and link to the product please?

sorry, but how to prove fake? can prove just by feeling?

i oso sked buy online if kena fake product.
thing is, i myself dont have a good eye to differentiate.

Agreed. I've seen some creams and facial wash under Korean brand Innisfree not all of them are manufactured in South Korea. Some new batches were made in China hence there's slight difference on the label but some buyers mistaken them as 'fake' or not genuine.

But most Korea sellers do made it clear on their product listing. Asking their customers to only buy if they're fine with them.

Many people thought that LazMall status = The brand owner themselves. Most cases, it's not true. Any tom, dick, harry with authorize letter can apply and be a "Mall" seller.

Shopee same...

But, at least Shopee refund me.

Its Fake product 100% because it's Peeling Cream.

D fake thing smell sweet.

i assume you can call lazada to ans on false advertisement.. they said lazmall guarantee real no fakes.

from cosmetic industry, sometimes, manufacturer have to change ingredient/dosage because some scientist found out certain item is dangerous if use long term. so manufacturer have to change or replace the ingredient, thus creating different color/texture/smell and etc. happen especially made in EU item, as their regulator really doing the work to update and ensure safe cosmetics.

Don't want to burst your bubble but your assessment doesn't count 😅

Encountered same situation before but unlike you, got in touch with the original manufacturer, who provided proof of counterfeit product. After submit evidence, terus refund, no need tribunal etc 😉

Lazmall not guarantee ori product nowday, example below

https://s.lazada.com.my/s.6vD3q

fake

u already return the item
how u going file a complain without prove?

You should have kept the item, made a report to both Lazada CS and the original manufacturer (they are the ones that can tell whether it is fake or ori) to be proven in tribunal.

Can share the product link here? So other will know which shop to avoid.

authentic - yes not a fake brand copycat product
change of mind - not available
15 day return - sure
warranty - not available

you can return it within 15 days no issue.
they just hope you use the first 1gb without issue and forget to return.

Make tribunal case. Celaka lapsapda hold my money 6 months before I file tribunal then only can get my money back last time

For items like these St.Ives scrub, there's obvious signs indicating they're fake product can see the difference from the original version. Beware.

Report..jangan tak report. Get rid of such seller

Saw one seller in lazada. Customer leave review saying it's fake. Then seller said they can provide proof of purchase from airport, as in duty free. But where got cheaper by almost 60-80% from official store?
Seller also said the product box got the batch number can check online. And I'm thinking, if it's fake, all the boxes will have the same number. They just need to copy from one original product amd that's it.

Checked batch code? It doesn't 100% proof the product real or fake, but if invalid batch code confirm fake.

This is the funnist comment, haha